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Priority Lexus Virginia Beach
Virginia Beach, VA
666 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 666 reviews
December 15, 2025
Mr. Vu, service mgr took care of me because my assigned service representative has not come in yet. Don’t have to wait and he personally took charge of my service. Excellent customer service overall. Bravo service representative has not come in yet. Don’t have to wait and he personally took charge of my service. Excellent customer service overall. Bravo Zulu Mr. VU. More
by Emb5101
Employees Worked With
Ms Rodriguez took care of me with excellent service also.
December 14, 2025
The most efficiently run dealership in Virginia Beach. The staff was very helpful and attentive with both the actual service and hospitality. Tyler was amazing and I highly recommend anyone looking to pu The staff was very helpful and attentive with both the actual service and hospitality. Tyler was amazing and I highly recommend anyone looking to purchase a car, he is their first stop on the way! More
by Caweiss32
Employees Worked With
Tyler, Sam
December 11, 2025
Craig in the service department was helpful as always. The work was completed on time and let me know what was happening at every stage of the service The work was completed on time and let me know what was happening at every stage of the service More
by Na_bemish
Employees Worked With
Craig
December 09, 2025
It is nice when you go in for servicing, and are treated like a valued customer from start to finish. Corbitt was friendly, efficient and proactive in his communication. Everything about this dealership h like a valued customer from start to finish. Corbitt was friendly, efficient and proactive in his communication. Everything about this dealership has been top notch. More
by spshaver7
Employees Worked With
Corbitt (Service Dept)
December 08, 2025
Service was great, did not take long. I also appreciate the car wash. My overall experience was very positive and the staff was very polite. I also appreciate the car wash. My overall experience was very positive and the staff was very polite. More
by mssullivansmith
Employees Worked With
Samatha
December 06, 2025
Craig is awesome. customer service is exceptional. He has great energy every time i’m there to get my car service. customer service is exceptional. He has great energy every time i’m there to get my car service. More
by sarita
