Priority Lexus Virginia Beach

Excellent customer service. . Fast and efficient service department and their prices are fair. I would buy my next car from them. . Fast and efficient service department and their prices are fair. I would buy my next car from them. More

My advisor Samantha (Sam) is always pleasant and very knowledgeable about my vehicle issue! She goes above and beyond to ensure I’m comfortable during my visits! The wait for the service and car wash wen knowledgeable about my vehicle issue! She goes above and beyond to ensure I’m comfortable during my visits! The wait for the service and car wash went by quickly with the entertainment of the tv in the lounge. More

Review for Rosalie and the Priority Lexus Maintenance Team I recently entrusted my LC 500 to the Priority Lexus Maintenance team, and I couldn’t be more impressed. From start to finish, this experienc Team I recently entrusted my LC 500 to the Priority Lexus Maintenance team, and I couldn’t be more impressed. From start to finish, this experience stood out as a benchmark for exceptional car service. Highlights Outstanding Service Advisor: Rosalie Rosalie is a true professional who combines technical knowledge with genuine care for the customer. She listened attentively to my concerns, explained every recommended service in clear, jargon-free language, and offered thoughtful options that aligned with my needs and budget. Her proactive communication kept me informed at every step, and her follow-through was flawless. Trustworthy and Transparent** The team provided a transparent assessment of my LC 500, including a detailed maintenance plan, cost estimates, and expected timelines. I never felt pressured; instead, I felt confident that I was making informed decisions about essential care for my vehicle. Expert Maintenance Team** The technicians demonstrated meticulous attention to detail and a deep understanding of Lexus engineering. My LC 500 rolled out with a noticeable improvement in performance, smoothness, and reliability. It’s clear they treat every vehicle with the same level of care they would want for their own. Peace of Mind** From the moment I scheduled the service to the moment I picked up my car, I experienced a seamless and reassuring process. The team provided a thorough post-service rundown, recommended preventative measures, and reminders for upcoming maintenance—no surprise costs, just results. Why I’d Recommend This Team Rosalie’s exceptional customer service sets a high bar for the industry. The maintenance team’s expertise ensures vehicles run at peak performance. The combined approach of honesty, transparency, and care translates into real value and trust. Final Thoughts If you own a Lexus and want your vehicle treated with the utmost professionalism, I highly recommend Rosalie at Priority Lexus Maintenance. She embodies what every car owner hopes for in a service advisor: clear communication, integrity, and a genuine commitment to keeping your car safe, reliable, and performing at its best. Thank you, Rosalie and the Priority Lexus Maintenance team, for delivering an extraordinary service experience for my LC 500. Your dedication to excellence is truly commendable. More

The dealership (like many others) uses third party supplier (Wynns) products and uses the products for many services not specified in the Lexus Warranty and Services Guide. Thus, my 90K mile service ( supplier (Wynns) products and uses the products for many services not specified in the Lexus Warranty and Services Guide. Thus, my 90K mile service (performed at 81K actual miles on car) has over $500 of service charges that are not required in the manual listed above. This sort of thing should not happen at a certified dealership. There are other anomalies on my invoice that appear to be double charges. This is not the first time that this has happened and I have mentioned it to the service advisor. Unfortunately it is the closest dealer so my choices for dealer service are limited. More

Fantastic dealership. They are ahead of the crowd. All technicians and managers are professional and knowledgeable. They are ahead of the crowd. All technicians and managers are professional and knowledgeable. More

Customer service was great and very prompt when I arrived for my appointment. My vehicle was complete on time. for my appointment. My vehicle was complete on time. More

Superb professionalism, and in their handling of my vehicle. It was cleaned upon picking up my vehicle. vehicle. It was cleaned upon picking up my vehicle. More

I continue to come here because of their customer service. Brian is always so helpful and takes the time to explain everything. I know that I am in good hands. service. Brian is always so helpful and takes the time to explain everything. I know that I am in good hands. More

Isabella was great handled my service very professionally. Great experince and all work was completed timely professionally. Great experince and all work was completed timely More

The service was great. The appointment was an hour later, but the car was serviced. The estimated service completion was spot on - an hour. The service consultant was cour The appointment was an hour later, but the car was serviced. The estimated service completion was spot on - an hour. The service consultant was courteous, friendly, and very professional. My wife and I had an excellent experience. More