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Priority Lexus Virginia Beach

Virginia Beach, VA

4.9
285 Reviews

3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 285 reviews

April 15, 2025

Excellent service and professional staff. Loaner car met my needs. Excellent choice for me to try. More

by a48hforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha in service department
Apr 16, 2025 -

Priority Lexus Virginia Beach responded

We’re grateful for your positive review and your trust in Priority.

April 14, 2025

Rose, my service representative. She was informative, patient, and understanding. She answered my questions and laughed at my humorous comments about car services and pricing. Rose r More

by Exxhale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose.
Apr 15, 2025 -

Priority Lexus Virginia Beach responded

It's fantastic to hear that Rose provided such a positive experience at Priority Lexus of Virginia Beach! We're glad she could assist with all your questions and keep the atmosphere light. Thanks for sharing this feedback!

April 13, 2025

Very friendly and professional. Comfortable lobbies Keep you updated on your car's progress. Also the car wash is great as well. More

by heavenlyflower88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Apr 14, 2025 -

Priority Lexus Virginia Beach responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Priority Lexus of Virginia Beach provided a friendly and professional experience. It's great to know you enjoyed the comfortable lobbies and car wash too!

April 12, 2025

The service was great. Isabella was efficient and very nice. The car was serviced in a good amount of time. More

by lexxy02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella, Jay Connolly
Apr 14, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Isabella provided efficient and friendly service at Priority Lexus of Virginia Beach. Thank you for sharing your experience, and we're glad the car was serviced promptly!

April 11, 2025

Purchasing my new LEXUS NX 350 hybrid was such a pleasant experience at Priority Lexus. Working with my sales person Brent was a pleasure. He was helpful and professional, but never pressured me. He gave me More

by Claudia.cosim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Major, Ben Houston
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

Thank you for your kind words! We love providing great service to our customers.

April 10, 2025

I used the dealership for an oil change and state inspection. With an appointment it took 3 1/2 hours to complete while I waited. Seems like an inordinate amount of time for the service. More

by marshall.p1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Larowe
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience. We apologize for the extended wait time during your visit, as we strive to provide efficient service to all our customers. Your feedback is valuable and will help us improve our processes moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

April 09, 2025

Service at Lexus has been an extreme pleasure. Craig is always on task and great to work with. More

by Chicsbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Craig
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

April 09, 2025

Corbett was very good and the vehicle video for the car was great. I would like for the settings. I have in the car to be left as I have them. More

by Syran family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Corbett and the vehicle video made a positive impression at Priority Lexus of Virginia Beach. We'll make sure your car settings are just as you prefer them next time! Thank you for sharing your feedback with us.

April 07, 2025

recent unscheduled problem, Brian, Kenny Smith, and Bonnie Larrowe were each extremely kind, quick to solve the problem and fix it without any delay. I greatly appreciated their service and expertise. More

by dsmithconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Otey
Apr 09, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with us at Priority Lexus of Virginia Beach! We're delighted to hear that Brian, Kenny Smith, and Bonnie Larrowe provided such efficient and professional service. Your feedback is greatly appreciated!

April 06, 2025

Great staff everyone was pleasant and friendly, I did not feel as if I purchasing a Lexus it felt more like an experience. More

by Mgcummings61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giuseppe, Ashley and Chris
Apr 09, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that your visit felt like an experience at Priority Lexus of Virginia Beach! Our team is committed to providing a friendly and welcoming atmosphere. Thank you for choosing us, and enjoy your new Lexus!