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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
769 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 769 reviews

September 08, 2026

I took my 2022 in for annual maintenance and state inspection. They have a very easy, efficient check-in procedure: I was greeted, and my car was taken in. They led me to your account manager. They al More

by Craig B i s e k
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rosile, Excellent
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Sep 08, 2026 -

Priority Lexus Virginia Beach responded

Craig, we’re happy to hear you had a smooth and enjoyable experience with our team from start to finish. Thank you for choosing Priority Lexus of Virginia Beach and for sharing your feedback! Safe travels!

September 06, 2026

Excellent service and care. Brian was very helpful. If I'm ever in the area, I wouldn't hesitate to get service there again! More

by drmlnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
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Sep 08, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your kind review of Brian and the team! We appreciate your business and hope to see you again at Priority Lexus of Virginia Beach. Safe travels!

September 03, 2026

I had a very positive experience as always at Priority Lexus service. The service advisor Rose was very professional and helpful. She was on time reminding me of a service that I had totally forgotten abo More

by CharlieBee2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
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Sep 08, 2026 -

Priority Lexus Virginia Beach responded

Charlie, thank you for choosing Priority Lexus of Virginia Beach and for sharing your experience with Rose! We truly appreciate your recommendation. See you next time!

August 31, 2026

Rose is always pleasant and provides excellent customer service each and every time I visit or call! Thank you More

by jdoz402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
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Sep 02, 2026 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Rose consistently provides excellent service! Thank you for choosing Priority Lexus of Virginia Beach and for your positive feedback. We look forward to assisting you again! Safe travels!

August 31, 2026

This dealership rates 10+ stars in my book! Always helpful, great listeners, totally customer service oriented and can always fix any issue! Craig and his team are awesome! More

by bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Smith
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Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you for your kind words, BJ! Hearing that Craig and his team have earned your confidence means a lot to us. We will share your feedback with the whole team. -Priority Lexus of Virginia Beach

August 31, 2026

The check in was fast. Samantha was very nice. The car check in was quick and easy. More

by Johanna
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the great review! We are thrilled to hear that your check-in process was fast, quick, and easy, and that Samantha took such wonderful care of you. We will be sure to pass along your kind words to her—she will be delighted to hear them! We look forward to providing you with another seamless experience on your next visit!

August 30, 2026

Excellent service and customer service. I would value the recommendations of my service advisors because they are trustworthy. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Priority Lexus Service advisor
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Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for this incredible review! Hearing that you trust our service advisors and value their recommendations means the world to our entire team. Building that honest, reliable relationship with you is always our highest goal, and we look forward to continuing to provide you with excellent service for years to come!

August 30, 2026

My visit at the Lexus Dealership was great, professional,courteous, informative,efficient ,comfortable, and courteous. More

by hardy70deana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor: Michael Moore
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Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you for the glowing review! We’re so happy to hear how positive your visit was. Come back to Priority Lexus of Virginia Beach anytime!

August 30, 2026

I’m very appreciative for their honesty at the service department. I trust them. Thank you! More

by Kbiernot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron, Tony awhile ago and yesterday, Linda, Samantha
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Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for this incredible review! Hearing that you trust our service department and appreciate our team's honesty means the absolute world to us. Building strong, transparent, and trustworthy relationships with our customers is always our highest priority. We truly value your support and look forward to continuing to take great care of you and your vehicle on your next visit!

August 27, 2026

Well taken care of by Corbett…. He had it on his radar through the entire service process and promptly notified me when it was ready for pick-up More

by Djobrian125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback about Corbett and our team! Your business is appreciated, and we look forward to assisting you again at Priority Lexus of Virginia Beach.

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