Priority Lexus Virginia Beach

Mike Moore at Priority Lexus provided outstanding service. I brought my vehicle in thinking there might be an issue with the AC taking longer than expected to cool. Although it turned out to be minor service. I brought my vehicle in thinking there might be an issue with the AC taking longer than expected to cool. Although it turned out to be minor and not an actual problem, Mike still took the time to thoroughly run diagnostics and ensure everything was functioning properly. I truly appreciated his attention to detail, professionalism, and commitment to customer satisfaction. It’s reassuring to work with someone who doesn’t just dismiss concerns but takes the time to verify everything. Excellent customer service—highly recommend. More

Clean modern facilities, friendly staff, comfortable waiting room. Would recommend to all my friends. Peace waiting room. Would recommend to all my friends. Peace More

Exceptional service from start to finish. My maintenance visit went smoothly, the vehicle inspection was thorough, and my service advisor was professional, courteous, and very helpful. A trul My maintenance visit went smoothly, the vehicle inspection was thorough, and my service advisor was professional, courteous, and very helpful. A truly positive experience. More

Always good customer service, polite and courteous when I come here Thank you always C come here Thank you always C More

Courteous staff, timely service, and waiting room very accommodating and clean. Snacks and drinks were a plus! accommodating and clean. Snacks and drinks were a plus! More

Fast forward two and a half years from my first purchase here, and I came back to trade in again. This time, Tyler took care of me and reminded me why doing business with this team is always the best decisi here, and I came back to trade in again. This time, Tyler took care of me and reminded me why doing business with this team is always the best decision. Since my previous sales consultant, Cameron, was out of town, Tyler stepped in and didn't miss a beat. He made the entire process incredibly easy and transparent, answering all of my questions and doing his absolute best to make sure everything went as smoothly as possible. If you want a stress-free experience, go see Tyler. Thank you again for the fantastic service! More

Rosalie has been my service advisor since 2024, and she—along with the maintenance team at Priority Lexus of Virginia Beach—provides truly exceptional service. During my routine 65K service, they share she—along with the maintenance team at Priority Lexus of Virginia Beach—provides truly exceptional service. During my routine 65K service, they shared a detailed video of the inspection, clearly explaining each component of the vehicle. This level of transparency builds genuine trust and reflects a strong partnership between the advisor, technicians, and customer. The service was completed efficiently, and my vehicle was returned spotless thanks to the careful detailing by Brandon Tripp. This location sets the standard for both customer service and quality maintenance. More

Arranging services and for a loaner vehicle was easy. Drop off and pick up was smooth, no issue. No lengthy wait time on either end. Very pleased with my first service experience. Drop off and pick up was smooth, no issue. No lengthy wait time on either end. Very pleased with my first service experience. More

Setting appointment was easy, service was quick, easy and courteous. Service advisor was fantastic. Well done courteous. Service advisor was fantastic. Well done More

Rosalie is my service advisor and she ALWAYS exceeds my expectations in service! Love her 🤗 expectations in service! Love her 🤗 More