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Priority Lexus Virginia Beach

Virginia Beach, VA

4.9
626 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 626 reviews

March 07, 2026

The Priority Lexus Service Department is, as always, a department with knowledgeable, professionals who provide the very best service. Everything about my experience with them is first class. More

by Bill. Sherwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Mar 11, 2026 -

Priority Lexus Virginia Beach responded

Hi Bill, we're delighted to hear that our knowledgeable, professional team made your experience so positive! We appreciate your kind words and look forward to serving you again at Priority Lexus of Virginia Beach! Safe travels!

March 07, 2026

Excellent communication. Fast and efficient service and expertise. Friendly and communicative, and explained every part of the process well. More

by Bnunnally1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha (Sam) in service.
Mar 11, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with us! We're thrilled that our communication, efficiency, and expertise stood out during your visit. We’re here for any of your future needs at Priority Lexus of Virginia Beach!

March 06, 2026

Everyone was very helpful. Samantha was awesome. Was informed throughout the entire process. Will definitely return More

by Debbie23349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 11, 2026 -

Priority Lexus Virginia Beach responded

Debbie, we're delighted to hear that Samantha and the rest of our team provided such helpful service! We look forward to seeing you again at Priority Lexus of Virginia Beach. Safe travels!

March 05, 2026

Excellent service! Customer friendly staff. Job completed on time as scheduled and provided me with a free loaner transportation while my vehicle was being serviced. More

by ireneo villanueva
Recommend Dealer
Yes
Employees Worked With
Rosalie (service dept
Mar 06, 2026 -

Priority Lexus Virginia Beach responded

Hi Ireneo! We're happy to hear that you had an excellent service experience at Priority Lexus of Virginia Beach. We look forward to serving you again in the future! Safe travels!

March 05, 2026

My service went very smoothly. My advisor stayed in contact with time estimates and making sure that I approved new wipers.( of course I did). He explained any upcoming maintenance More

by Dhollenb87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian - service
Mar 06, 2026 -

Priority Lexus Virginia Beach responded

We’re so glad Brian made your service experience smooth and informative at Priority Lexus of Virginia Beach. It means a lot to hear you recommend our team. See you next time!

March 04, 2026

I have been very pleased with my service. Rose is very professional and knowledgeable. I sincerely appreciate the service I have received. More

by v_austin10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jordan
Mar 05, 2026 -

Priority Lexus Virginia Beach responded

Thank you for choosing Priority Lexus of Virginia Beach! We're thrilled to hear Rose provided such a professional and knowledgeable experience. We truly value your satisfaction and look forward to serving you again.

March 01, 2026

BLUF: I will be a repeat customer at Priority Lexus! I have purchased 10 cars in my lifetime, I usually dread having to go through the beginning part- pushy salesmen, and the end- hours of paperwork More

by Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Mar 03, 2026 -

Priority Lexus Virginia Beach responded

Josh, your feedback just made our day! We're so pleased to hear Luke and the team made your experience at Priority Lexus of Virginia Beach smooth and enjoyable. Thank you for choosing us, we can’t wait to welcome you back in the future! Safe travels!

March 01, 2026

Great experience buying my new RX350. Luke was awesome to work with, knowledgeable about the vehicles, and went out of his way to make the process quick and easy. Go see him, if you are More

by Jill D
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke West-5 stars
Mar 03, 2026 -

Priority Lexus Virginia Beach responded

Jill, we are so glad you had a great experience with Luke and the team. Congratulations on your new Lexus RX 350, and thanks for choosing Priority Lexus of Virginia Beach!

February 28, 2026

Easy to schedule service on the web. During service being kept informed on progress and also having recommendations of what further should be done. More

by Vbpsufan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Larow
Mar 03, 2026 -

Priority Lexus Virginia Beach responded

We're happy to hear you enjoyed our online scheduling system and appreciated our updates throughout your service visit. Thanks for choosing Priority Lexus of Virginia Beach - please come see us again anytime!

February 27, 2026

Samantha was outstanding and the entire staff and mechanics were great! I would say this is the best Lexus dealership I’ve ever had the pleasure of working with. More

by jchartrand3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 03, 2026 -

Priority Lexus Virginia Beach responded

Thank you for your glowing endorsement of Samantha and the team at Priority Lexus of Virginia Beach! We're thrilled to know this was your best dealership experience. Safe travels ahead!

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