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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
409 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 409 reviews

July 14, 2025

Came in for a state inspection, very fast and efficient. 10/10 Rosie was great More

by Tayrey9
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Recommend Dealer
Yes
Employees Worked With
Rosie
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Jul 21, 2025 -

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

July 13, 2025

This is a great dealer. They take good care of my vehicle Michael Moore kept me informed of the process. Michael you said you would send me a video for me to delete a messag More

by Deckhardt
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Michael Moore
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Jul 21, 2025 -

Priority Lexus Virginia Beach responded

We'll be happy to assist you, Deckhardt. Please feel free to reach out to Michael directly or give us a call at the dealership. Thank you!

July 13, 2025

Service was Awesome……check my car out found the problem, diagnosis discovered it was the Battery. I was in and out in now, as always, never a disappointment. Thank you Craig for taking care of me. More

by bridgett757
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Craig
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Jul 21, 2025 -

Priority Lexus Virginia Beach responded

Bridgett, your feedback has made our day! Thank you for choosing Priority Lexus of Virginia Beach and highlighting Craig's great work. See you next time!

July 12, 2025

I was very happy with the service. Excellent job. Isabella was great also Tom Herman More

by bhpy1002
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Recommend Dealer
Yes
Employees Worked With
Tom Herman
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Jul 21, 2025 -

Priority Lexus Virginia Beach responded

We appreciate the 5 stars! Thank you for choosing Priority, and we’re here for any of your future needs!

July 12, 2025

A 4 because it took an hour and a half for state inspection and oil change. Otherwise great service. More

by cbmorris10
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Bonnie
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Jul 21, 2025 -

Priority Lexus Virginia Beach responded

We're glad to hear you had an otherwise great experience with us! We understand that waiting an hour and a half for a state inspection and oil change is longer than ideal, and we appreciate your patience. We'd like to understand if there's anything we could have done to make your visit more efficient. Please feel free to share additional feedback directly with our Customer Relations Manager at feedback@priorityautomotive.com.

July 11, 2025

Craig Smith provides excellent customer service. He explained everything and went out of his way to get me a loaner More

by Louie936
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Recommend Dealer
Yes
Employees Worked With
None
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Jul 11, 2025 -

Priority Lexus Virginia Beach responded

Thank you for choosing Priority Lexus Virginia Beach and highlighting Craig's attentive service! We are grateful to have you as a customer and we hope to welcome you back for any future needs.

July 10, 2025

Outstanding service, and staunch professionalism as always. Thanks Isabella, and the technician for all the updates and great care. I highly recommend Priority of Virginia Beach for great products, a More

by Dutchman
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Isabella
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July 08, 2025

Extremely expensive but very efficient and the communication was excellent. I love the video with explanation and progress updates via text. I expect to go there again for major checks but can't More

by Jan Vermilya
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Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 09, 2025 -

Priority Lexus Virginia Beach responded

Jan, we appreciate you for choosing Priority Lexus Virginia Beach and for sharing your feedback regarding our pricing. We hope you will return to our dealership in the future.

July 07, 2025

I came in for Car Maintenance and Michael was polite and kind. Everyone were friendly. More

by Cdspratt
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff Waugh & Samuel Custodio
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Jul 09, 2025 -

Priority Lexus Virginia Beach responded

We truly value your review and appreciate you choosing Priority.

July 07, 2025

Priority Lexus and Isabella, my service rep were fantastic and knowledgeable. The service was performed in a timely manner. More

by Jpoisson510
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service dept Isabella
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Jul 09, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your kind words about Isabella and the team! We appreciate your business and we hope to welcome you back to Priority Lexus Virginia Beach next time.

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