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Priority Lexus Virginia Beach

Virginia Beach, VA

4.9
309 Reviews

3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 309 reviews

April 10, 2025

I used the dealership for an oil change and state inspection. With an appointment it took 3 1/2 hours to complete while I waited. Seems like an inordinate amount of time for the service. More

by marshall.p1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Larowe
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience. We apologize for the extended wait time during your visit, as we strive to provide efficient service to all our customers. Your feedback is valuable and will help us improve our processes moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

April 09, 2025

Service at Lexus has been an extreme pleasure. Craig is always on task and great to work with. More

by Chicsbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Craig
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

April 09, 2025

Corbett was very good and the vehicle video for the car was great. I would like for the settings. I have in the car to be left as I have them. More

by Syran family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 11, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Corbett and the vehicle video made a positive impression at Priority Lexus of Virginia Beach. We'll make sure your car settings are just as you prefer them next time! Thank you for sharing your feedback with us.

April 07, 2025

recent unscheduled problem, Brian, Kenny Smith, and Bonnie Larrowe were each extremely kind, quick to solve the problem and fix it without any delay. I greatly appreciated their service and expertise. More

by dsmithconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Otey
Apr 09, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with us at Priority Lexus of Virginia Beach! We're delighted to hear that Brian, Kenny Smith, and Bonnie Larrowe provided such efficient and professional service. Your feedback is greatly appreciated!

April 06, 2025

Great staff everyone was pleasant and friendly, I did not feel as if I purchasing a Lexus it felt more like an experience. More

by Mgcummings61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giuseppe, Ashley and Chris
Apr 09, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that your visit felt like an experience at Priority Lexus of Virginia Beach! Our team is committed to providing a friendly and welcoming atmosphere. Thank you for choosing us, and enjoy your new Lexus!

April 06, 2025

Overall great service. Isabella was great with keeping me informed of my vehicle progress and I love getting the video updates More

by jamaicanprincess40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Apr 09, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Isabella kept you well-informed and that you enjoyed the video updates at Priority Lexus of Virginia Beach. Thank you for sharing your positive experience with us!

April 03, 2025

My service rep, Isabella, always take great care of me when I bring my car in for service! She represents Priority Lexus in a suburb and professional manner! More

by crkstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly, Ben Houston
Apr 03, 2025 -

Priority Lexus Virginia Beach responded

It's fantastic to hear that Isabella consistently provides you with top-notch service at Priority Lexus of Virginia Beach! We're proud to have her on our team and appreciate your kind words. Safe travels until we see you next time!

April 02, 2025

Brent was very helpful. No pressure in making my purchase. I started working with him in November and picked my car up on April 1st. More

by PSD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent (Sales)
Apr 02, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Brent provided a helpful and pressure-free experience at Priority Lexus of Virginia Beach. Thank you for choosing us, and we hope you're enjoying your new car!

April 02, 2025

Isabella did a spectacular job of directing us through the repair process and keeping us updated throughout. More

by brianpgleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella, Samantha
Apr 02, 2025 -

Priority Lexus Virginia Beach responded

Brian, we're delighted to hear that Isabella provided you with exceptional service at Priority Lexus of Virginia Beach. Keeping our customers informed is a top priority for us! Thank you for sharing your experience.

April 02, 2025

I have all my service work done at this dealer since purchase new several years ago. I have always been pleased with the quality and price of the service. I have found the service members to be honest More

by knox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Smith
Apr 02, 2025 -

knox responded

I have had excellent experiences working with Craig Smith in service. I have been pleased with the quality and price of the work performed.

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