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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
448 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 448 reviews

July 30, 2025

The service associate did not display the warm, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, More

by william_crest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jul 31, 2025 -

Priority Lexus Virginia Beach responded

William, I apologize for the lack of communication and warmth during your visit. We strive to provide exceptional service and it's clear we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

July 27, 2025

Excellent service and on time, Bonnie took great care with our vehicle and kept us up to date on service. More

by Thefourcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie and Patrick Worrell
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

We’re so glad Bonnie provided excellent service and kept you informed throughout the process. Thank you for choosing Priority Lexus of Virginia Beach!

July 27, 2025

Kelan was awesome. He was down to earth and informative. I would definitely recommend Kelan. He went above and beyond! My only suggestion would be to have the financ More

by Melaniehanson25
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

Melanie, your recommendation means the world to us! We are so glad that you had a successful experience working with Kelan and we will be sure to pass along your suggestion to our team. From all of us at Priority Lexus of Virginia Beach, safe travels ahead!

July 27, 2025

Terrible service department. Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication a More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Houston
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

It's disappointing to hear about your experience with our service department. We strive for timely and clear communication, so it's concerning that this wasn't the case during your visit. I apologize for any inconvenience caused and would like to address this issue personally. Please feel free to reach out at your convenience. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

July 26, 2025

Very friendly and helpful staff. Clean and welcoming. Have a lot of stock to choose from. More

by Ksmoyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reid Schiff
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

So glad to see your excellent review! Thank you for your continued support of Priority.

July 25, 2025

Kind and willing to work with me to understand and call my wife for assistance. More

by Nrouson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

We're delighted you had a positive experience! Thanks for your Priority review.

July 25, 2025

Awesome Service with Awesome People! They are so willing to accommodate you in any way to make it easy on you. More

by cristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

That's fantastic to hear! We're thrilled that you had such a great experience and found our team to be so accommodating and helpful. Thank you for sharing your positive feedback!

July 25, 2025

Reid was an excellent sales person and I’m thrilled with my new Lexus TX350! More

by pegdamuth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reid Shiff
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Jul 28, 2025 -

Priority Lexus Virginia Beach responded

Your satisfaction is our driving force at Priority. Thank you for the review!

July 23, 2025

Samantha was very helpful and pleasant with explaining needs for my suv for the future More

by margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha and Patrick
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Jul 25, 2025 -

Priority Lexus Virginia Beach responded

Your review means a lot to the entire team at Priority. Thank you!

July 22, 2025

Our salesman William was very professional and knowledgeable in helping us choose what we wanted in our new vehicle. We never felt pressured while he was explaining things about the vehicle. He re More

by QT Luxe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Anderson. - 5 Stars
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Jul 24, 2025 -

Priority Lexus Virginia Beach responded

We're so glad to hear that William made your car buying experience a smooth one! Thank you for choosing Priority Lexus of Virginia Beach and for your recommendation. Drive safely in your new vehicle!

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