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Priority Lexus Virginia Beach
Virginia Beach, VA
769 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 769 reviews
April 21, 2023
Welcoming environment with great service! Mike Moor went to extra length to address car related issues to our satisfaction ! Mike Moor went to extra length to address car related issues to our satisfaction ! More
by chatco2
Employees Worked With
April 20, 2023
My service advisor was very professional, and informative about the issue with my vehicle.. Kept me up to date on the progress. Completed service in a timely fashion informative about the issue with my vehicle.. Kept me up to date on the progress. Completed service in a timely fashion More
by srtrue96
Employees Worked With
Craig
April 07, 2023
Whatever happened to human conversation? I declined recommendations because of no risk/ benefit or explanation Should use cashier instead of having to enter information on phone. And you t I declined recommendations because of no risk/ benefit or explanation Should use cashier instead of having to enter information on phone. And you took away the food and drinks. Used to have bagels. Worst dealership experience I've ever had. More
by Lucy
Employees Worked With
Marcus
April 06, 2023
Craig was professional and courteous. Great experience. Thanks for the coffee and snacks in the waiting area. I appreciate the good service and pleasant surroundings. Great experience. Thanks for the coffee and snacks in the waiting area. I appreciate the good service and pleasant surroundings. More
by patrickpalanca
Employees Worked With
Craig in service department.
April 04, 2023
Patrick Worrell is outstanding to work with! I have two Lexus vehicles and he had done an amazing job for the last 7 years I have worked with him I have two Lexus vehicles and he had done an amazing job for the last 7 years I have worked with him More
by rvergakis
Employees Worked With
Paatrick Worrell
April 02, 2023
It was great service and the wait was short and the service was very good for a Saturday morning visit service was very good for a Saturday morning visit More
by Tiadejah1@Aol.Com
March 31, 2023
Prompt and professional service from start to finish. From the service writer to the mechanic to the shop and service counter staff they set the benchmark for excellence. From the service writer to the mechanic to the shop and service counter staff they set the benchmark for excellence. More
by pricefam4
Employees Worked With
Service Dept.
