Priority Nissan Chantilly

We went into the dealership looking for a specific car we found online. The pictures hadsn't been posted yet, but Ankoush took the pictures himself and sent them to me to save a trip for me since I was comin found online. The pictures hadsn't been posted yet, but Ankoush took the pictures himself and sent them to me to save a trip for me since I was coming from MD. He helped us through the whole process of sealing the deal for us on the car, and ran it through the body shop for some touch up paint work. The car looks great, and I'm happy with the car itself, but there were some hiccups along the way throughout the process. When I bought the car as certified used, I was told by one staff that I would receive a checklist and signed document showing that the car went through the certified used process and checked out ok. When I picked up the car after purchasing it, Ankush told me they don't do the checklists anymore so he didn't provide me with one. When I went home and read through my official Nissan paperwork, it confirmed that in fact I am supposed to receive a signed checklist indicating that my car is certified used. I reached out to Ankush and he said he would mail me the paperwork, but I never received it in the mail. When I went to get MD State Inspection for my car the day after purchasing the car, the mechanic said the oil filter housing was leaking and that I should have the dealership fix it for free since I has just bought the car. During this time, I also incorrectly received new MD state tags in the mail, due to the dealership's finance/title department incorrectly processing my paperwork to give me new tags when I had asked for my old tags to just be transferred (so that I could save $94). I had an impossible time trying to get a hold of anyone to help me with the tag issue, and everytime I called, everyone that I needed to speak with was ironically on lunch break or had the day off. I finally got someone in the finance/title department to issue me a refund of $94, and give me the correct tags. When I made the appointment to get my car serviced (for the leaky oil filter housing), and to pick up the correct tags, I was told I can also pick up the paperwork/checklist that shows that my car is certified used. I arrived at the service department and they said they cleaned up the oil filter housing, as it turned out that it was due to a messy oil changing job that they had performed when they were getting ready to sell the car to me. I asked yet again for the paperwork to show my car is certified used, and got the run around by the staff (again) with more excuses about how they can't locate the paperwork, and the person that needs to give me the paperwork is at an action all day and that they are going to have to mail it to. Once again, I was given excuse after excuse from multiple staff saying that they'll provide me with the certified used paperwork, but i still do not have the paperwork. The hiccups I experienced throughout the purchasing process were (in my opinion) a reflection of poor communication among the dealership staff, poor customer service, poor follow-through by the staff, and salespersons providing me misleading information about the certified used process and paperwork. More

I had a great experience working with this dealership. they responded immediately to my phone call. Ankush was a great salesman, helpful but not at all pushy. Gave us plenty of time to talk and think, t they responded immediately to my phone call. Ankush was a great salesman, helpful but not at all pushy. Gave us plenty of time to talk and think, then bent over backwards to get the deal done. Even though we were looking at a less expensive car, I felt like I was treated like a queen! Way to go Nissan of Chantilly! More

Great experience with the dealership, very professional staff. All of my questions were answered and was shown the utmost professionalism throughout the process of purchasing my 2013 Altima. Very satisfied staff. All of my questions were answered and was shown the utmost professionalism throughout the process of purchasing my 2013 Altima. Very satisfied. More

My experience was positive in all aspects. The sales consultant was professional, helpful, and courteous. He was great with follow-up, good advice, and quickly understanding my needs as buyer. General consultant was professional, helpful, and courteous. He was great with follow-up, good advice, and quickly understanding my needs as buyer. Generally speaking, there was a level of professionalism and customer service not often found at car dealerships. More

It was a wonderful experience buying Nissan Altima from this dealer.Everyone was courteous and answered the questions in detail. Ankush Sharma in particular gave good walk through of all features and made this dealer.Everyone was courteous and answered the questions in detail. Ankush Sharma in particular gave good walk through of all features and made me comfortable to get used to the car.I would strongly recommend this dealer if you are interested in any Nissan vehicle. More

This was a great dealership to work with. Answered all questions that I had and helped me find the best automobile that I could afford. Were not pushy or arrogant. questions that I had and helped me find the best automobile that I could afford. Were not pushy or arrogant. More

after coming in one weekend and not being able to make a deal i went shopping around elsewhere. about a week later after receiving fairly similar offers from other dealers i got a call from nissan of chanti deal i went shopping around elsewhere. about a week later after receiving fairly similar offers from other dealers i got a call from nissan of chantilly. i went back in and was able to get what i considered a pretty good deal on a nissan frontier. i dealt with David Cox and to be completely honest, had it not been for him i'm not sure if i would have went back. not saying anything bad for this dealer but he made me feel completely comfortable and seemed to be an actual good guy and not some pushy salesman. hats off to David, thanks for everything. More

Everyone at this dealership was super friendly and professional. I will only be shopping at Chantilly Nissan from now on! I am also referring several friends who are interested in a vehicle, to head professional. I will only be shopping at Chantilly Nissan from now on! I am also referring several friends who are interested in a vehicle, to head to Chantilly Nissan. Prices are great, people are great, and there were no issues whatsoever. I was very pleased with them. More

I purchased a leftover 2011 Maxima from Nissan of I purchased a leftover 2011 Maxima from Nissan of Chantilly back in January of 2012. I live 3 hours away, but local dealers in the Virginia Beach a I purchased a leftover 2011 Maxima from Nissan of Chantilly back in January of 2012. I live 3 hours away, but local dealers in the Virginia Beach area did not have the color or Sport package I was looking for. I called N of C and explained that I would be trading in a 2011 Frontier and said where I wanted to be payment wise. The salesman ended up transfering me to one of the general managers, Carlos Alvarez, who pretty much took over from there. Basically, we came to an agreement over the phone and set a day for me to drive up and pick up the car. I arrived on a cold afternoon and the roads were somewhat icy so I declined any unnecessary test driving and went inside. I couldnt tell if I was getting the VIP treatment by working directly with the GM or if the deal was just so tight that only the GM could do it. Anyways, after getting the exact payoff for my trade, I was told I had to come up $5 on the payment. Doesn't sound like a big deal right, but I think they could have absorbed that. We had verbally came to a trade in agreement on my truck which was $25500-26000, but when I got there is dropped to $25,000. My truck was immaculate and had about 5k miles on it. All they had to do was wash it. It's okay though because they had to make up some money by selling it for a few thou more. Overall, I got a very fair price on the Maxima, and Carlos was courteous and professional. It just sucks that I cant take advantage of the free oil changes or inspections because its so far away form home. More

Absolutely exceptional experience!!! Shaun made our car-buying experience painless. We did our homework up front. Checked the equity on our trade-in, learn the dealer’s invoice price, and calculated car-buying experience painless. We did our homework up front. Checked the equity on our trade-in, learn the dealer’s invoice price, and calculated for incentives, etc, etc. Shaun gave us the best deal from the start… hidden costs, no time wasted. He answered all our questions in detail in a no-pressure fashion. We could not be happier with the transaction. If you are considering a Nissan, talk to Shaun. He’ll take care of you. More