Priority Nissan Chantilly

Marlow is a great service advisor. Had me in and out in a timely manner. Excellent job. Had me in and out in a timely manner. Excellent job. More

Great job, Got me in and out in about an hour. Prob would've been faster if I scheduled an appointment. I like the video with other xxxxxxtoo. Don't have the money for it right now but I like that Prob would've been faster if I scheduled an appointment. I like the video with other xxxxxxtoo. Don't have the money for it right now but I like that there's actual proof of issues. More

Very good performance and transparency in the review of my car I am very pleased. my car I am very pleased. More

This is a good dealership to get a Nissan serviced. I only wish there could be a location closer to Washington, DC. I only wish there could be a location closer to Washington, DC. More

Amazing service , friendly advisers ! Maribel Martinez is a excellent and friendly adviser she takes the time to answer any questions Maribel Martinez is a excellent and friendly adviser she takes the time to answer any questions More

Been coming here for years they have always taken great care of my needs always on time and thorough. care of my needs always on time and thorough. More

Having been a customer of the priority Nissan and Tysons hope to have received similar service and so far I can say that I have in particular. I want to recognize the support that I received from your staff hope to have received similar service and so far I can say that I have in particular. I want to recognize the support that I received from your staff. From repair to rental, it was seamless. Special nod to the young lady who took time to speak with me, both at the garage counter AND another team member to ensure my experience was satisfactory in her office. I will return for more great service. More

They are always polite and got the work done quickly. I only had to wait one hour. I only had to wait one hour. More

My appointment was at. 3:00, it is 4:00 now, and I am still waiting for someone to take my car to the lift for regular oil change. The guy says that it was your check in ti 3:00, it is 4:00 now, and I am still waiting for someone to take my car to the lift for regular oil change. The guy says that it was your check in time not appointment time. Playing with the words. I think they are biased against free life time oil change that they offered when they sold the car. Terrible customer service! More

Worst retail purchase & experience in my life. .. First, i just read a review from a person who got their oil changed & the drain plug was left out & subsequently, blew the motor. They .. First, i just read a review from a person who got their oil changed & the drain plug was left out & subsequently, blew the motor. They couldn't get any satisfaction from Priority Nissan. That's insane & i feel your pain. Now, I'm not all that surprised at my ordeal. I purchased a 2011 Nissan Altima from Priority Nissan in Chantilly VA on 2/29/2024 for my son. I live in MD, (70 miles, about an hour & a half away) but felt it was worth the ride & a bit more money to buy from a dealer to get a quality vehicle. This is my 3rd & FINAL Nissan. It started throwing codes after I got it home & upon trying to get the car to pass MD inspection, I came to find that the car had NO PULLEY ON THE ALTERNATOR. The belt was riding simply on the shaft of the alternator. I had even sent them pictures. Since i got it home, there have been a litany of problems with this vehicle. I called Nissan several x about it & while there are some nice folks there, i couldn't get a call back from Tony Moorhead, GM at Priority Nissan. Since i got it home: NEW ALTERNATOR & BELT. NEW CV AXEL. NEW MOTOR MOUNT. SEVERAL SENSORS. Several inspection fees & specific tools need for these repairs, not to mention a new grill for $50.00 online (they wanted $450.00). All of these at MY EXPENSE. Couldn't get a call back from Tony Moorehead. Their parent company, Lithia, also was zero help, including Nissan regional customer service. I pushed this to executives @ Nissan N. America & have not heard back. ( i didn't expect to). So i spent $8000.00 on a 2011 Nissan Altima with 123k mile on it for my son, & AN EXTRA $1500.00 getting it road worthy, not to mention the time & busted knuckles doing this work. Not even an apology from the many levels of folks i talked to until i mentioned it & then it came out of Nissan customer service reluctantly. This is unacceptable at any level but clearly its a corporate philosophy from the top. I'm pretty sure any of the folks i talked to would find this unacceptable if had happened to them. Tony Moorehead needs a lesson in customer service. I do hope he gets the same treatment i received in some other purchase in his personal life. Truly. In conclusion, I'm done buying Nissan & I will pass on my experience. Shame they have such a crappy customer service philosophy. PS: I've seen that there is some talking head responding to these reviews. For me, no need- SAVE IT.. I've heard it all from the others before you. It's all just an attempt at face saving, which clearly, most people are too smart to believe. ITS A CORPORATE PHILOSOPHY More