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Priority Nissan Newport News - Service Center

2.5

54 Lifetime Service Reviews

12925 Jefferson Ave, Newport News, Virginia 23608

54 Reviews of Priority Nissan Newport News - Service Center

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August 19, 2018

"No service from the service center"

- carguy, janet123

I was told I needed a tune up that I really did not need. How can you trust this dealership when they lie about your service?

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Recommend Dealer
No
Employees Worked With
Jay Bussey
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Everett
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 12, 2018

"Go elsewhere"

- Yellowbr

Out of the many car dealerships on the Peninsula, please save yourself time, energy and frustration by going elsewhere. We bought a car but only after negotiating for several hours. And, even then, we waited to sign paperwork and hear countless sales pitches about additional unnecessary items. Service is just as bad...even when you have an appointment, you wait. No respect for customer's time. The employees aren't friendly or even nice, waiting areas are uncomfortable and prices are inflated. They treat you as if they are doing you a favor. Thinking of trading in the car just so we don't have to deal with them again.

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Recommend Dealer
No
Employees Worked With
Daniel Ortega
May 03, 2018

"Great Service"

- Litl Lam

Priority Nissan has always given me good service, but recent service on my older car of eleven years has been unsurpassed due to their service rep James Everett. I was never just a number with James; he is a true gentleman and sincerely cared about my concerns over major car repairs. James went the extra mile in coordinating with the mechanics and me to ensure the repairs were affordable and timely. Thank you, Priority Nissan, for James! Thanks also to head mechanic and rental car assistant. . .

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Recommend Dealer
Yes
Employees Worked With
James Everett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Racheal Walton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 08, 2018

"Great service"

- Carguy7618

I have both my Nissan's serviced here and couldn't ask for a better visit...thanks to James Everett and Daniel Ortega..great job guys!

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Recommend Dealer
Yes
Employees Worked With
James Everett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Daniel Ortega
January 06, 2018

"It was UNCALLED FOR & STAFF UNAPOLOGETIC"

- KAREN BOONE

On 12/16/2017, I had a SCHEDULED APPT. to have my oil changed, tires rotated, etc. After taking my car to the back, a man comes out to tell me they don't have a filter for my car & nees to get it from Priority Toyota Hampton & that I would be there about 90 minutes (no problem). Well, an hour after that 90 minutes passed & still noone came to say anything to me, so I went & asked; the young lady asked the technician, who in turn said he would check to see if the filter was there. Why don't you already know 2 hours after the fact if the filter is even here; it was there, I guess it was good I got up and asked!!!! Another WHOLE HOUR LATER they finish my car; noone apologized for ANY INCONVENIENCE; I WAS THERE 3 HOURS FOR AN OIL CHANGE!!! I go to my car, no car keys, they had to look for those; I pull off and the maintenance light IS STILL ON!!!! At this point I am beyond upset & noone will answer the phone at their shop!!!! I realize this will not do any good and if I get a response it will be the same sorry one I have seen them send to others on their website to just contact the manager!!!!!

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Recommend Dealer
No
Employees Worked With
Service Advisor - Daniel Ortega
November 05, 2017

"Exceptional!!"

- Nina

James Regan had my car taken care of for me with no sweat off my back. I called him to check about my oil changes and tire rotations and also the chip in my windshield. He went above and beyond to arrange getting it into the shop for me promptly. When I received my car it was detailed to perfection, and looked better than new- much better than any other detailer I had ever taken it to. Thank you James for always going above and beyond, and to Wade for your superb attention to detail *pun intended*!

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Recommend Dealer
Yes
Employees Worked With
James Regan
August 28, 2017

"Came for a recall and left with problems"

- Radiator Con

I wish that I was able to give a 0, but that's not possible. Made an appointment for a recall on my 2003 Maxima passenger's airbag. And left out with and estimate of $3,900+ for something else. Not sure how long does it take for an airbag replacement but I was in and out within 2 hrs. Within that time the so call bogus mechanic decide to give me a " courtesy check" on my car that I never ask for. My mechanic at the car dealership insist that I bring it to a Nissan dealer while I'm waiting for the ok of the ac compressor to be fix by the finance people. While waiting in the lobby the guy came up with numerous of papers about my car and that it needs to be taken care of before inspection. How in the devil that you did something without my permission? He further explain that my radiator was leaking from both side and he smell it. Of course you smell if because something happen from the time that I pulled in and gave y'all the keys to fix a recall. He farther explains the other issues and told me to sign off indicating that he inform me about it. KEEP IN MIND THAT I CAME IN THERE FOR A RECALL BECAUSE MY DEALERSHIP TOLD ME TO. I ask the guy can he tell me why my car is making that noise. He said that they didn't check for that. So why in the xxxx everything else was check? When I went home and pulled into the lot. I can smell my radiator now. I took my car back to the dealership that s financing my car and had them to look at that nonsense that was given to me on paper. They couldn't believe the extreme prices and when he look under the hood he indicating that they had to put too much pressure to the radiator which causing it to leak out. I'm a security officer and drives my car from Williamsburg to the Newport Shipyard garage every day. Now I can't do anything. MAGGIE calls me back to read what the paper said that ive received also. I told her she didn't see or work on my car so don't tell me that nothing wasn't used on my car. She stated that the tech wouldn't have gotten my permission to do a diagnostic test. That's a lie. xxxx I didn't give them permission to do nothing else but my recall. Now I have to rent a vehicle to get to work because it's worst now. Have my car towed to my dealership because Priority ignoring my call. And wait on my lawyer to handle this matter because the facts speaks for themselves. I went in for a airbag recall and left out with radiator damage. It don't make no since when dealerships mess your car up and not held accountable for their actions.

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Recommend Dealer
No
Employees Worked With
Maggie
July 19, 2017

"Incompentant technicans"

- BobbyB

They stripped out the drain plug on my oil pan and called it normal wear and tear, refused to honor "priorities for life" guarentee by fixing it free and then kicked me out for complaining about it

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Recommend Dealer
No
Employees Worked With
Brison Chu
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jake Oller
July 18, 2017

"Negligence"

- Tarabogart13

After 12 oil changes, they have completely stripped my drain plug. Not only did they let me drive away like this only for me to discover it later, but the GM and Service Manager indicate it's "normal wear." Save your money and your stress and pay for your "free" oil change elsewhere. It will cost you. Priorities for Life is a gimmick.

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Recommend Dealer
No
Employees Worked With
Other Employees : Kenny Lee, Jake Oller
June 25, 2017

"Broke my car"

- K2012

I had an oil change today and replaced my front brake pads. The car was running smoothly, no complaints, when i took it in. The whole 3 hours i waited for my car no one came to me with an update or a concern. I get my car back and advisor says oh it took a little bit longer because there were two spots they had to cut on your rotor; that's all he said. I call back within an hour of leaving to express my concern for the fact that my car is now jumping when I press the brakes which at first i thought maybe it because of new pads but then car just keep jumping almost like when you need an alignmnet, im not a mechanic but i do know it absolutely was not doing that when i took it in because i would have said something to them to check it out. I am told oh he is with a customer, jake, ill get him to call you back. He never called, i called back at 516 and operator says oh they are closed. Little do they know they gave me the accounting copy of my reciept which ahows how they entered two notes and the first one mentioned nothing about rotors but then the second note which i am going to assume he wrote after he tested my car on road claims they were really warped and need to be replaced to stop pulsating in the petal (which is also what is says on customer copy they gave me which advisor mentioned nothing of when he gave me my keys) xxx my car was not pulsating until i let them touch it. I will be reaching out to corporate about this location.

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Recommend Dealer
No
Employees Worked With
Jake Oller
Jul 04, 2017 -

Priority Nissan Newport News responded

Thank you for feedback. I definitely appreciate it. I am sorry to hear about this unfortunate visit and would like the opportunity to discuss everything that happened with you. I can be reached at 804-912-8331 or at andrew.charles@priorityauto.com. Thank you and I look forward to hearing from you. Andrew Charles Priority Nissan Newport News

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