On 12/16/2017, I had a SCHEDULED APPT. to have my oil changed, tires rotated, etc. After taking my car to the back, a man comes out to tell me they don't have a filter for my car & nees to get it from Priority Toyota Hampton & that I would be there about 90 minutes (no problem). Well, an hour after that 90 minutes passed & still noone came to say anything to me, so I went & asked; the young lady asked the technician, who in turn said he would check to see if the filter was there. Why don't you already know 2 hours after the fact if the filter is even here; it was there, I guess it was good I got up and asked!!!! Another WHOLE HOUR LATER they finish my car; noone apologized for ANY INCONVENIENCE; I WAS THERE 3 HOURS FOR AN OIL CHANGE!!! I go to my car, no car keys, they had to look for those; I pull off and the maintenance light IS STILL ON!!!! At this point I am beyond upset & noone will answer the phone at their shop!!!! I realize this will not do any good and if I get a response it will be the same sorry one I have seen them send to others on their website to just contact the manager!!!!!