Priority Toyota Springfield

We had the best experience at this dealership. Hector helped us all along the way from the beginning to the end of the process. We got a car right before new years and came this week to get a second one. helped us all along the way from the beginning to the end of the process. We got a car right before new years and came this week to get a second one. Hector helped us both times and we cant thank him enough for providing us all the information we didnt have and going the extra mile in making sure we were all taking care of. We are thrilled with our new cars and grateful to all the team that worked with us! Thank you!!!!!!! More

Hector was THE best assisting us in everyway possible to buy our new hybrid!! We even came back a couple of weeks later and got another hybrid with him! He is very professional, he answered all our question buy our new hybrid!! We even came back a couple of weeks later and got another hybrid with him! He is very professional, he answered all our questions. And VERY kind and great customer service! More

Terrific service and people We bought our 2017 Toyota Highlander two and a half years ago. Since that time, Paul Sonnhalter has been our service representative. Paul is friendly, We bought our 2017 Toyota Highlander two and a half years ago. Since that time, Paul Sonnhalter has been our service representative. Paul is friendly, informative, and provides excellent service. I contact him directly whenever my car needs servicing. During my visits, he keeps me informed by texts and personally comes to me to discuss my car. I would certainly recommend Priority Toyota of Springfield to anyone looking for a Toyota. More

This is the third vehicle my wife and I have purchased directly from Priority Springfield through Hector Amaya. We continue to return because of the knowledgeable and professional demeanor of everyone we directly from Priority Springfield through Hector Amaya. We continue to return because of the knowledgeable and professional demeanor of everyone we encounter at the dealership. From the sales floor, to the financial office, and the service department, everyone is helpful, honest, and courteous. With every vehicle purchase, Hector was fantastic at answering questions before we even stepped foot on the lot. He knows his stuff and has gone out of his way each time to ascertain our needs and help us appropriately. At no time have we ever felt pressured and we have always felt confident in his guidance when purchasing a new vehicle. We look forward to doing business with Priority Springfield in the future and have and will continue to recommend Priority to our friends and associates. More

Easy to deal with. Our salesmen was good to work with. He answered all our questions and was knowledgeable about the trucks we wanted. At first we could not find the mod Our salesmen was good to work with. He answered all our questions and was knowledgeable about the trucks we wanted. At first we could not find the model we wanted at the price we wanted, but he reached out to us again and we found exactly what we wanted. More

Unprofessional and disrespectful I have been a loyal customer of the dealership for over three years. I have made multiple deals because I have a large family and we needed multiple c I have been a loyal customer of the dealership for over three years. I have made multiple deals because I have a large family and we needed multiple cars to commute. I maintained the relationship because of the proximity of the dealership to my residence. What I have noticed progressively is contrary to the advertisements put up by the company. Despite being a loyal customer myself who took multiple cars on lease and ownership I had also referred a number of my friends and colleagues. The treatment I was getting from the managers of the institution was incomprehensible and disgusting, to say the least. They are unprofessional, unethical and only concerned about numbers and statistics. In my last deal done last week I brought in a quotation I got from another dealer and asked them to match it, which they did reluctantly. I have associated the release of the car I leased more than two years ago with the purchase and informed this to the sales agents and the manager involved since over six months ago. In the initial attempt I was told that it is too early to release the 2017 car leased and I was advised to come later. At the end of the year and the 'Toyotathon' announced by Toyota I approached the dealership hoping to undertake the deal. After I signed the purchase of the new car I was again denied that the 2017 lease will not be returned. To me this is disrespect and lack of integrity. When the situation arose the managers chose to sit behind the counter and not explain the development. I was sitting in the lobby unattended for many hours until I had to leave frustrated. The managers lack professionalism, courage and ethics. They do not seem to have an understanding of the ABC of customer care. I am so sorry that a great brand like Toyota is represented by this mediocre team. I will soon request Toyota USA to transfer me to another dealership nearby where there is professionalism, respect and integrity. More

Extremely poor service on 03 Jan 2020 I brought my Tacoma in for repairs at 6:30 PM on Friday, 03 Jan 2020. I drove into the service garage and was the only car in there. I waited 15 min I brought my Tacoma in for repairs at 6:30 PM on Friday, 03 Jan 2020. I drove into the service garage and was the only car in there. I waited 15 minutes before I had to go inside where the service techs" desks were and had to stop someone to get help. The person I stopped said he would help me as soon as he finished writing up the order he was holding in his had. There were a total of six other service techs in the area just sitting around that could have also got off their rear ends and done something to help me. Other than selling cars, the service a dealership provides its customers, after the purchase, is what makes a dealership its money and creates the brand reputation. Priority Toyota of Springfield had a bunch of non-professional, inattentive, inconsiderate, young boys working in their service department on the evening of 03 Jan 2020. I demand better service from a dealership that I have purchased two vehicles from, at the same time. My Tacoma has 90,000 miles and is going strong. I am in the market for another, larger truck, but I assure you, I will not purchase my next truck from Priority Toyota of Springfield if this is the best service you can provide. Their priority certainly is not their customers. There service department on 03 Jan 2020 was the worst I have experienced in my 40 years of buying cars. I intend to spread the word to my business associates as well. Thank you Toyota of Springfield. More

Excellent Advisor Quick shout out to Paul Sonnhalter. He is extremely polite, friendly and provides exceptional service when my car is in for service. Paul and his team Quick shout out to Paul Sonnhalter. He is extremely polite, friendly and provides exceptional service when my car is in for service. Paul and his team make me a priority! More