To Gustabo Arguera Granados and his sale manager,
To whom it may be concerned,
• 5 stars for the facilities of Priority Toyota Springfield
• 1 star for Gustabo’s sale team
• 1 star for myself because of trusting on the sale team, then signed loan paper without double check
Thank you for reading my story, and hopefully other buyers can learn something from my story.
Here is the story:
On 1/29/2020, I bought a Toyota Camry 2018 SE – Stock ID: 194465A – Selling Price $19,979.00. The totally out door price is about $23,xxx.00 – Gustabo showed on paper.
Customer who is Dang Nguyen offered selling price $17,900.00. Gustabo’s team did not want to sell, and I walked away. Unfortunately, Gustabo kept my minivan key (my trading car), and I have to turn around for the key. And now, funny thing happened.
They offered totally out door now is $21,000.00. Great! The price dropped more than I want. Wonderful! I signed the agreement. I traded my minivan $1000.00 and $1000.00 cash down.
Then, I signed loan without checking number again, and all paper from finance in an envelope. I don’t review document until 2/3/2020 because I was busy with other life things. So, on my day off I review the loan document and see the final sale price is $22,000.00, NOT $21,000.00 as I want.
I called Gustabo for initial negotiated papers, but I said he needs to ask manager first. Then, I text him to ask the manager number, and I have no answer from him.
Finally, my mistake was not double check on the loan document. And, I have no idea how and when they added up $1,000,00. without letting me know.
• Make copy (or take picture) of paper when you negotiate the price with the sale agent.
The 1st paper has the hand writing, and they will re-print in another paper and ask you signed on it. And, you easily miss something if you trust them. (may be only me).
• Double check the number with the financial agent also. Sometimes, there are typing errors and it could cost you more.
• Make sure you stay awake because you will be waiting for long time at least 2 hours for buying car.
• For out of state buyer, you are responsibility for your State Inspection. That is fine! But, then you have to send them, or bring to them the actual paper. I DO NOT understand this.
With nowadays technology, most of things can access online. Maryland State Inspector said, call the dealer and give them the CER. Number, they will know how to do. But, staffs work at Priority Toyota Springfield DO NOT want like that. Or, there is a miscommunication between VA & MD.
• TRUST is a good, but double check.
• I don’t expect a money credit back, but I want to share my story with other buyers.