Priority Toyota Springfield

Worst Dealer Ever Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, t Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, they only gave me one key to the car and they promised to ship the second key the next day to me and after a million phone calls to them they still didn't ship it. THERE ONLY EXCUSE IS THEY ARE BUSY???????. I will never buy any car from them in the future or deal with them at all. THEY ALSO TRIED TO SCAM ME in the total price by adding fees that don't exist to make the total way over the asking price. I hope this review helps others not to fell into their very bad business More

Not honest I am not a review type of person. I am a laid back person but I made the biggest mistake buying a car there. The saleslady Leslie sweet as can be. The I am not a review type of person. I am a laid back person but I made the biggest mistake buying a car there. The saleslady Leslie sweet as can be. The person who does the trade in estimate and the quotes not so happy. I was given a lot less for my trade in that was in excellent condition .Only 2 years old and serviced . Low miles I am a military wife and should have had my husband there. I had buyers remorse .I was looking at a 2018 new Highlander limited that was marked down to $36.457.00 I was shown this car and was going to buy it. New and marked down. Well long story short they said it was sold and not able to buy it. Well then put the sold sign in it. Did not have that nor did it the next few days. Not very professional if you ask me. I was given the quote and I felt pressured. I know I should have just walked away. I signed the quote . And then said I changed my mind and want to sleep on it I was feeling guilty. I had my car paid for in full. I also was going to pay the difference so no FINACING so I said I want to rip the quote up and talk to my husband. They said NO it is too late and I could be in trouble legally. Again I was NOT financing the car I was going to pay the difference .I was told by the military Jag legal I could have ripped it up. They lied to me. This is very upsetting and I will NEVER buy a car there again. That's really misleading and I have buyers remorse .I told them this when they said I had to buy it . I wrote the owner Dennis a letter explaining this matter NEVER heard back from him. I mailed it to the dealership since they would not give me the email to the owner . More

Fraud I buy a rav4 last month, when they ask for a down payment i said,no down payment, was on the clearence event, they talk me that i have a $1,500 cou I buy a rav4 last month, when they ask for a down payment i said,no down payment, was on the clearence event, they talk me that i have a $1,500 coupon for the event.yesterday a received a bill for a toyota credit card with $1500 balance used in springfield toyota the same day of my purchase.SO between a lot of paper work they make me apply for a credit card that THEY use with out my permission or noticed me. Now i have a dealer loan + a credit card that increases my monthly payment budget. More

Excessive wind noise in 2019 Toyota Camry XLE Reported excessive wind noise in 2019 Camry XLE. Appointment on 9/10/19 to leave car for entire day. Received text that car was ready at 3:52 pm but n Reported excessive wind noise in 2019 Camry XLE. Appointment on 9/10/19 to leave car for entire day. Received text that car was ready at 3:52 pm but no information about resolving issue. Called Nawfal Ali to ask if issue was fixed and he reported that technician couldn't duplicate the issue. No effort was made to contact me for additional details before I picked up the car. Talked to customer relations manager Susan Danfora and she advised me to bring the car back to test drive with technician. Had to take time off work today (9/12/19) to bring car back to dealership. I drove with technician (John - didn't get his last name) and we both heard the excessive wind noise. He placed tape over the left corner of windshield to see if that would stop the noise which would indicate a leak in the rubber stripping. We drove again and still heard excessive noise. He suggested we drive another 2019 Camry XLE from the new car inventory to compare. This other car had noise too but not as bad as my car. He told me an owner of an Avalon reported similar issue that was resolved with tape. He basically told me that's how Camrys are and there was nothing he could do. Really??? Wow. I expected better. This is my first and last Toyota and I will definitely not be coming back to Priority for purchase in the future. I stupidly bought a service package and I hope it transfers to a new buyer when I sell this car. I filed a complaint with Toyota Corporate office and we'll see if anyone cares enough to follow up with me. Very disappointed in Toyota and Priority. More

Salesman was disrespectful and unprofessional. Although my conversation with Jae Yang started off friendly and cordially, he managed to make me feel disrespected at two key instances. First, he rem Although my conversation with Jae Yang started off friendly and cordially, he managed to make me feel disrespected at two key instances. First, he remarked that I still looked like a teenager in high school, even though I am well into my twenties. The remark was not at all meant in a flattering manner; at best it could have passed as a joke. I understand that I may look young, but there was no reason at ALL to touch on the topic of ANYONE's appearance, much less throw out an insulting comment about mine. Second, he also began prying into what I did for a career, most likely to place my financial situation. I declined to talk about it, as I felt worried that I could be financially discriminated if he discovered my job field (since it is known for paying above six figures). Yet even with multiple refusals to discuss the topic from my end, he continued to pry until I had to uncomfortably shutdown the topic. While I was annoyed at how Jae treated me, I am actually glad it happened because I learned to discern respectful salesmen from disrespectful ones. Eventually, I bought a car from a different dealership with a salesman who treated me just as respectfully as any other potential customer. I interacted with many salesmen in the timespan of a month and I would accurately categorize my interaction with Mr. Yang as an unprofessional one. More