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Priority Toyota Springfield
Springfield, VA
410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 410 reviews
September 12, 2019
Excessive wind noise in 2019 Toyota Camry XLE Reported excessive wind noise in 2019 Camry XLE. Appointment on 9/10/19 to leave car for entire day. Received text that car was ready at 3:52 pm but n Reported excessive wind noise in 2019 Camry XLE. Appointment on 9/10/19 to leave car for entire day. Received text that car was ready at 3:52 pm but no information about resolving issue. Called Nawfal Ali to ask if issue was fixed and he reported that technician couldn't duplicate the issue. No effort was made to contact me for additional details before I picked up the car. Talked to customer relations manager Susan Danfora and she advised me to bring the car back to test drive with technician. Had to take time off work today (9/12/19) to bring car back to dealership. I drove with technician (John - didn't get his last name) and we both heard the excessive wind noise. He placed tape over the left corner of windshield to see if that would stop the noise which would indicate a leak in the rubber stripping. We drove again and still heard excessive noise. He suggested we drive another 2019 Camry XLE from the new car inventory to compare. This other car had noise too but not as bad as my car. He told me an owner of an Avalon reported similar issue that was resolved with tape. He basically told me that's how Camrys are and there was nothing he could do. Really??? Wow. I expected better. This is my first and last Toyota and I will definitely not be coming back to Priority for purchase in the future. I stupidly bought a service package and I hope it transfers to a new buyer when I sell this car. I filed a complaint with Toyota Corporate office and we'll see if anyone cares enough to follow up with me. Very disappointed in Toyota and Priority. More
by LD
Employees Worked With
Susan Danfora, Nawfal Ali, John - a technician, Dennis Ellmer
September 08, 2019
Salesman was disrespectful and unprofessional. Although my conversation with Jae Yang started off friendly and cordially, he managed to make me feel disrespected at two key instances. First, he rem Although my conversation with Jae Yang started off friendly and cordially, he managed to make me feel disrespected at two key instances. First, he remarked that I still looked like a teenager in high school, even though I am well into my twenties. The remark was not at all meant in a flattering manner; at best it could have passed as a joke. I understand that I may look young, but there was no reason at ALL to touch on the topic of ANYONE's appearance, much less throw out an insulting comment about mine. Second, he also began prying into what I did for a career, most likely to place my financial situation. I declined to talk about it, as I felt worried that I could be financially discriminated if he discovered my job field (since it is known for paying above six figures). Yet even with multiple refusals to discuss the topic from my end, he continued to pry until I had to uncomfortably shutdown the topic. While I was annoyed at how Jae treated me, I am actually glad it happened because I learned to discern respectful salesmen from disrespectful ones. Eventually, I bought a car from a different dealership with a salesman who treated me just as respectfully as any other potential customer. I interacted with many salesmen in the timespan of a month and I would accurately categorize my interaction with Mr. Yang as an unprofessional one. More
by Anonymous
Employees Worked With
Jae Yang
September 05, 2019
Excellent, Timely, and Efficient Service Just wanted to drop a quick shout out to Paul Sonnhalter and his team. I needed an emissions test done ASAP and no gas stations nearby were willing t Just wanted to drop a quick shout out to Paul Sonnhalter and his team. I needed an emissions test done ASAP and no gas stations nearby were willing to accommodate my need for urgency as my registration was expiring. I take my vehicle to Paul for all other service and am glad I was able to rely on them yesterday for something so small and last minute. More
by Chris
Employees Worked With
Paul, Sonnhalter
September 01, 2019
Highly recommended He was nice, friendly and helpful. He was able to cooperate with me and negotiate about prices. I was able to leave the dealership very happy and sati He was nice, friendly and helpful. He was able to cooperate with me and negotiate about prices. I was able to leave the dealership very happy and satisfied. More
by Vann
Employees Worked With
Will Avila
August 26, 2019
Great experience! I had a superb experience at Priority Toyota Springfield. Hector Amaya is a pleasant, informative and all around excellent sales consultant. I was s I had a superb experience at Priority Toyota Springfield. Hector Amaya is a pleasant, informative and all around excellent sales consultant. I was specific about what I wanted and he went and found the car and had it delivered within 48 hours. I recommend Hector to all car buyers! More
by Toyota Happy
Employees Worked With
Hector Amaya
August 24, 2019
Excellent Service I had a fantastic experience with Priority Springfield. Hector is an incredible salesman. He works hard to ensure his customers are happy, and goes ab I had a fantastic experience with Priority Springfield. Hector is an incredible salesman. He works hard to ensure his customers are happy, and goes above and beyond to do so. Matt Fejeran is also amazing. He’s honest, goes the extra mile, and makes sure he educates his customers to the best of his ability. The two of them made my entire experience great and I can not speak any higher of them. I also had great service in finance - Kevin was patient and extremely helpful. More
by rachel95
Employees Worked With
Hector Amaya, Matthew Fejeran
August 22, 2019
Great experience Excellent care and happy to do business with Priority. Have bought a couple of cars from them and have always been more than satisfied. Highly recomme Excellent care and happy to do business with Priority. Have bought a couple of cars from them and have always been more than satisfied. Highly recommended. More
by Alex
Employees Worked With
Milena Taborga
August 21, 2019
Don't waste your money on this cheap service! I took my car for an AC maintenance to this Toyota Priority in Springfield and had the worst experience ever. I paid hundreds of dollars for the first I took my car for an AC maintenance to this Toyota Priority in Springfield and had the worst experience ever. I paid hundreds of dollars for the first visit and was told that the AC is fixed; however, i had to bring it back as there was no improvement and the issue was not fixed at all. The second visit was very disappointing and completely regretting. I tried to explain that the same problem (of first visit) still exists and wasn't properly fixed, but the attendant repeatedly insulted me by "you don't understand, we are not providing free services...". Of course i don't understand, if I understood and was smart enough, i wouldn't waste 25K on a xxxx cheap Toyota Camry, instead i would have invested that on a higher class vehicle... Long story short, I was made to pay again for I don't really know what they did (in second visit) as the issue still goes on. By the way, they did this (second) service without my pre-approval, but made me pay for it to get my car back. I tried explaining this to the auto shop manager, who only listened to her employee (the attendant) but didn't give a xxxx about me (the customer) who in normal world should be given at least a respect. I later called Priority to file a complain, but was directed to the same Auto-shop manager. She again tried to quiet me and kept defending her employee; and worst of all, she was making fun of the way i was talking. Bottom line, do not buy anything from from Toyota Priority Springfield, If you do, DO NOT TAKE YOUR CAR FOR MAINTENANCE TO THIS AUTO-SHOP and waste your money and time. More
by GregNab
Employees Worked With
Nicole
August 18, 2019
Simple Easy Deal full of Lies Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted and said I was running late on Sunday. Arrive at dealer- first thing she does after giving her my backstory on the car I own is question where I got my trade in value from. KBB and I valued it at fair. Then she questioned my credit (651) implying that wasn't good enough and finally responded with "well if we can't get you in what you want we will find something for you." No lady, I didn't want anything else I wanted that truck. Flash forward 20 minutes later- she shows up in the wrong truck. An older clearly different model. She politely lied and said "no it's black I don't know why those colors are listed" when I pulled up the autotrader listing Lie #2 enthusiastically occurs "oh those are stock photos" really lady all 26 of them are stock photos plus a different inventory number? Enter Lie #3 "oh shucks my guy must have given me the wrong keys. Because the stock numbers are so close" Off she goes and reappears 22 minutes later (at this point I've been at the dealership for an hour) a half hearted Lie #4 ensues "so someone else is testing driving your car and wants it. So the sales guy is hiding it" At this point I left, I realized once a xxxxxxx a xxxxxxx they will always be. To make things fun and this review longer. She decides to text me saying "it was in the body shop" I can only assume this Lie #5 was aided by the sales manager in hopes that after being gone for an hour I had calmed down and was ready to return to getting screwed. You can tell by my photo I wasn't interested. More
by Biscodave
Employees Worked With
Milena Taborga
August 10, 2019
Purchased used Frontier pickup -- Hector Amaya is the best! Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Hector Amaya's involvement before, during, and after our purchase this dealership would not have closed the deal with us. Hector was with us through the test drive and decision process. He answered all our questions immediately and accurately. His knowledge of the vehicles and options (as well as Priority's services) is remarkable. Even better, Hector was engaging and a pleasure to spend time with. What truly set him above his peers is how he handled a problem revealed to us by others on the Priority staff only after the sale was completed. Hector assumed responsibility and took action. He corrected the problem within hours of our call (at the dealership's expense) -- going above and beyond the expectations of a sales person. Hector Amaya should be recognized as an example to his colleagues at the Priority Toyota! Thanks, Hector! Note: I will submit a separate review of the others we worked with who did not reflect the values and professionalism that we expected from Priority. In this review I only want to recognize Hector's extraordinary support. More
by John
Employees Worked With
Hector Amaya
