Priority Toyota Springfield

poor management with shotty customer service Got my car inspected....everything passed. A week or so goes by the front brakes go bad. Go in to get brakes fixed....attendant tells my wife she has Got my car inspected....everything passed. A week or so goes by the front brakes go bad. Go in to get brakes fixed....attendant tells my wife she has 2 bald tires and needs new ones. Tires aren't bald. Trying to get one over on my wife? Tells my wife the warranty is inactive and wiil cost $700 to fix broken door lock. Wth? Some shady stuff goin on here. No one answers the phones and asked 5 different people what time does service department close and 5 different answers. One of those people was a manager. Emailed Suzan danfora still no response. got an online response from amar rana ......after playing phone tag with him for several weeks, i went in to get an emissions test done and a few other things, was given a two year old emission inspection form from when the car was purchased. was charged for an emissions inspection that never happened. gave amar rana a call, he answered and said he would come see me in a few minutes in the service deptartment. i waited and waited.....he never showed up and this guy is a general manager. wow such poor customer service over and over. More

Good until issues; horrible follow through from all levels We purchased two used cars early June 2019 and everything went smoothly through that process. Our issues started afterwards concerning getting the ti We purchased two used cars early June 2019 and everything went smoothly through that process. Our issues started afterwards concerning getting the titles to our vehicles. We had to make two trips to the dealership for temporary tag extensions, and we live 1.5 hours away. It took over six weeks to get the title to get the title to one of our vehicles, and then it still was not complete, which resulted in me driving to the dealership to get the paperwork they left out that the DMV needed. I was made to wait an hour, though I was told it would all be ready for me when I arrived. We still do not have the title to our second vehicle, and follow up has been non-existent even up to the General Manager level, except for our sales agent, Jae Yang. He is been consistent, even apologetic, though this is completely out of his control. It is the title department and management who do not follow up, follow through or get back after telling you they will. For these reasons, I would not recommend this dealership. I want to deal with people at all levels -sales through management- who I can trust. When there is an issue, I want them to resolve it and communicate clearly. I expect them to return phone calls and call/email when they say they will. This has not been the case with Priority Toyota Springfield. More

Best Experience I called Priority Toyota in search to purchase a new Highlander after I stopped by Bill Page Toyota and a salesman by the name Jae picked up. After sp I called Priority Toyota in search to purchase a new Highlander after I stopped by Bill Page Toyota and a salesman by the name Jae picked up. After speaking with him I was not to sure if I wanted to go in the dealership since he did not want prvoided me a price over the phone but I went and saw him about a 10 days later. Before I went into the dealership I spoke with my Vietnamese friends who purchased a RAV4 from Priority and he told me that Jae was amazing. He told me that he did not purchased a car from Jae but told me that his friends purchased cars from him and that they were all happy and had a pleasant non high pressure experience working with Jae. Because of the stories he told me I gave Jae a call and went to see him. We did not buy our car on ur first visit but during this time Jae was very patient and understanding of our needs during the whole process. He even stayed late to assist us get our car and made sure everything was right the first time. There was hiccup at delivery but far enough it was not problem for Jae since he let us go that day and had a appointment for us couple days later to address the issue and during this time his followed up was amazing. I knew everything that was going on. Jen was our finance manager and she was very patient with us and answer all our questions and and made sure we were taken care. This car buying experience was easy since I had a team from Priority that cared. Jae and Jen is very efficient and pleasant to work with since he/she was all about making the customer happy at the end of the day. If anyone is in a market for a new Toyota go see Jae Yang since he is a advocate for his customers. If you want the best price go to Priority Toyota since I got the lowest price in town better than Bill Page. Thank you and we love our SUV. More

Very friendly, Helpful and Efficient If you are in the market for a Toyota, do not go anywhere else but Priority Toyota Springfield! I had an awesome, stress-free experience purchasing a If you are in the market for a Toyota, do not go anywhere else but Priority Toyota Springfield! I had an awesome, stress-free experience purchasing a 2019 Toyota Corolla Hatchback with the help of Jae Yang. Jae was not like any other salesman I have worked with. He was very understanding of my situation and got me an amazing deal! I highly recommend talking to Jae if you are interested in a car at Priority Toyota Springfield. Oh yeah and if you didnt already know, FREE OIL CHANGES FOR LIFE and ENGINE GUARANTEED FOR LIFE, how can you beat that!? Thank you Jae and everyone else at Priority! More