Priority Toyota Springfield

Customer beware I initially contact the dealership to inquire about a vehicle that I was interested in. After speaking to a sales person, I express my desire to have I initially contact the dealership to inquire about a vehicle that I was interested in. After speaking to a sales person, I express my desire to have a broken down out the door pricing of the vehicle. I also asked about the warranty and they agreed to provide me all of the info via email. After several back and forth, we agreed on a price, but there was still no description of the 4life warranty on the paperwork. I decide I ask at my dealer visit. When we visited, we were greated with respect and great attitude. And although the wrong vehicle was pulled they quickly resolved the miscommunication. I briefly spoke to an assistant sales manager, and then we were off with a salesman on a test drive. Once we returned I asked the sales person to ask the manager about The 4life warranty on the car, and he agreed. Once seated, we waited for about 15 minutes prior Robert Cumberland a sales manager come to explain the warranty to us. He told us that the vehicle does not qualify for the warranty due to the age of the vehicle. I asked him I understood the warranty guidelines, but I asked him why does the advertisement does. It reflect that? Why is every car (just about) in their web inventory have Priority 4life plastered in every cover for each vehicle? I explained that it is misleading and confusing as anyone who looked at the cover image for the vehicle shows the warranty logos and slogan. Even within the individual vehicle page the 4life logos and information are inside. This is misleading and a game changer, as the vehicle we had rear driven now had no leverage over the other vehicles in the market. Sadly, I did not purchase a vehicle at Priority Toyota. But I do hope they will correct the misleading advertising. More

very Rude and unfriendly Srvice Staff I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was keep waiting but for my car was not there i went ask ask again where is my car my service adviser point to me another car and ask me if that was my car i said no that is not my car i made a big mistake i ask for a manager someone took me to the service director office WOW what a rude and unfriendly person was he talked to me very rude i love to come in person and tell you all about it they told me they lost my car keys after another 45 mints finely i got my car i want to say the way your director of service treated me i didn't sleep the whole night i love to come next week and see Susan in person .Thanks More

Poor service Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there’ Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there’s a water everywhere inside my car floor I ask the service adviser how the water get into my car he has no explanation after that I found out that it was raining and they left my windows open no apologies or explanation .very sad experience More

Regular 40k service I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time of completion that was spot on. He paid attentoin to my concerns and answered all of my questions. Springfield Toyota should be proud to have such a dedicated and pleasant individual representing their business. I will certainly come back to Springfield Toyota (Priority Toyota). More

Above and beyond - Paul Sonnhalter Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius for years and helped me to customize it by installing lowering springs, stabilizer bars and other performance enhancing features. Recently I asked Paul if he could do the same to my Honda CR-Z. (Not a Toyota). Paul literally bent over backwards to make it happen. The price and quality of work were exceptional. I’m Super-satisfied and will always go to Paul first regardless. He is the best of the best and an amazing ambassador for humanity because of his positive attitude and overall respect for all people. If Paul were to run for public office, not only would I vote for him but I would volunteer my time to support his campaign. Why? He’s all about doing things the right way and getting the job done. He is what’s great about America. More

Great Experience Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone fro Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone from sales person Alex to the finance person, was extremely polite and helpful. They offer free oils changes for life along with other great benefits and this shows that they are trying to make you a long term customer. It was a pleasure to purchase vehicle from them. More

Horrible customer service from Service Department Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to call me back to schedule an appointment. I waited 1 day without reply, called to service team again to follow up. Appointment is made 3 days after I called. Dropped of my car to the service woman at the dealership at the appointment time. Service woman told me that my car should be able to pick up in 3 to 4 hours. An hour after I left dealership, service woman called me that the dealership doesn't have the part for my recall service. I was so angry and frustrated because he should have checked his inventory when he scheduled appointment with me, and/or when I dropped off my car to him. What kind of customer service this dealership provided?! It wasted my time and delayed my recall service!! More

Top notch service and customer support from Ms. Pablo When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitan When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitantly took the 'ol Taco to Priority Springfield for service. I'm usually the type that avoids dealership service departments at ALL costs, but just moving to the area and having Priority Springfield so close, we decided to take a gamble. From scheduling the appointment to dropping the truck off, we were impressed with the courteous and friendly assistance. The true all-star of our visit was Ms. Dana Pablo, she was in constant communication with us during the entire process and explained recommended work in a very clear and easy to understand manner that made us feel reassured that the proper service needs were being taken care of. Let's be honest, taking a 13 year old truck in to a dealer for service, one fears that the service department would salivate at finding numerous things that really don't need to be addressed. That was not the case here as Ms. Pablo and Priority Springfield were above board on all the absolute service needs and the ones that can be addressed in the future. Ms Pablo's professionalism and customer first attitude is something that we don't see as often these days, so when we say it was a refreshing experience and pleasure to work with her, we 110% mean it! Priority Springfield has a true long ball hitter on their roster, and we would not hesitate on taking our vehicles back to this location for our service needs. A big appreciative thanks from us! More

Justin Baumgartner & Aaron Tschirhart with Customer Service Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The friendly atmosphere of this dealership is SUPERB compared to some other car dealerships that we have visited. We have bought two cars here and appreciate this dynamic dual for making things happen for us. Thanks for your kindness and treating us like family. If you want $avings and respect--this is the dream team. --Grace Tang & Ricky Chin More

Paul Sonnhalter - Trusted Service Advisor Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the service needs of my vehicles. In every encounter, he's been professional, accurate, helpful, and friendly. I trust him implicitly, to the point I followed him to his current dealership. How often can you say that about a service advisor? More