Priority Toyota Springfield

Logan is an absolute nightmare. Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there could be an attempt to fix or aid these issues she rudely told us it’s normal on used cars. After explaining to her that we just want an attempt it turned into this demeaning, belittling explanation that it’s just not possible and to go get a paint pen. At one point we told her we were making calls and not sure if we wanted to proceed. With her childish and gross behavior she stated if we were calling dealerships she was going to tell service to stop trying to fix a button that was broken to which we said was fine. By then her attitude was just unacceptable and we decided to move on without the vehicle. When I asked her for our deposit back she turned to the financiers and stated to give us our money back and walked away. I guess her award was won for having the nastiest customer service. Congrats Logan. More

Service rep tried to rip me off. Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line co Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line cost at ~$2,200 with no context other than "this is the 30k service so it'll be a big one." They hadn't even inspected my car (i.e., it was still queued up to be taken to the mechanics) and were already expecting me to commit to $2,200 upfront. Obviously shocked, I took a few minutes to check the expected costs for my specific make, model, and year on google, chatgpt, and perplexity to find that costs ought to range from ~$300 - $700. In my ~10 years of driving Toyotas, never had any of my maintenance visits at 30k, 60k, 90k, and 120k ever exceeded $500. withdrew on the spot and took my car back and drove off. Took my car to another location (i.e., Bill Page Toyota in Falls Church) and after all was said and done, the total cost was ~$400 (with tax). The Bill Page service rep reviewed the quote from Priority and said I only needed one of the 9 "additional services" quoted to me. More

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following Wednesday, I went to dealership directly and gave them the money. Fast forward to today 11/4/24, I am riding around on expired temporary tags because I have yet to receive the actual tags from dealership that I've been told were sent next day on Thursday 10/31. I NEED MY PLATES YESTERDAY! More

Subject: Feedback on Customer Service I would like to express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Prior express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Priority, I feel he lacks the necessary skills for effective patron interaction. His performance does not reflect the standard of excellence associated with the Toyota brand. It may be beneficial for him to receive additional training or to consider a different position within the organization. Thank you for your attention to this matter. More

Poor customer service. They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have a schedule they just talk unprofessional with you. Before they do the service and Wash your car , No more. the waiting time while doing the service is over 3 hours. I don't recommend this place. More

I bought a used 2013 Chevy Silverado from them on 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanical 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanically inclined so I didn't know this when I bought the car, but the two mechanics pointed out to me the evidence of - and damage from - the flood. I was outside my 72-hour window, but I contacted them and have not heard back. They obviously knew it had been in a flood, never disclosed it. This is dishonest - so beware!! More

Incompetent! Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. More