Priority Toyota Springfield

Great customer service Yesterday the left (driver side) windshield wiper arm was completely broken off my car. I live in Fredericksburg and took my car to the Toyota dealer Yesterday the left (driver side) windshield wiper arm was completely broken off my car. I live in Fredericksburg and took my car to the Toyota dealership there. They didn't have the part, so they gave me the number to Priority. I called the parts department and they had one left in stock. They pulled the part and held it for me. I hopped on 95 and went straight there. I got the part along with new wiper blades and went to the service department to see if they would be able to install the part especially because it was raining. Instead of making me wait for what I'm sure would have been at least 2-3 hours, they grabbed a mechanic and took care of it in like 10 minutes. They only charged me for the parts, no labor. I couldn't have been more thankful. It would have been awful trying to drive back down 95 without a wiper. Anyways, thank you so much Priority Toyota for taking care of my car and for the amazing customer service. More

Oil changed Scheduled for an oil changed one day ahead. I requested a full synthetic oil with warranty discounted price $59.00 include tax and service fees. Today Scheduled for an oil changed one day ahead. I requested a full synthetic oil with warranty discounted price $59.00 include tax and service fees. Today, I brought my 2010 highlander in for an oil changed; an hour later, oil changed was completed, technician used conventional oil with $38.25 include tax and fees. I made a complaint, he said because my SUV required 5W30 conventional, this dealer carry only 0W20 full synthetic. Should they consult with a customer before the service? No, they do not. A technician said he will redo, it will take only 15 minutes, that is not good excuse or good make up. A manager was standing behind but do nothing to make a customer satisfying. 2 out 3 services was not satisfied. Definitely, I won't come back. More

Shopped for weeks and nobody bear Priority's Deal I looked everywhere for a deal to fit my budget. Nobody could even come close on a new Corolla and no other manufacturer can compete with the reliabil I looked everywhere for a deal to fit my budget. Nobody could even come close on a new Corolla and no other manufacturer can compete with the reliability of Toyota. I had to change my budget to get what I wanted which was well worth it. I bought from Priority because their salesperson Todd Carlson knew his stuff. I could get the same price anywhere but I felt like Todd would take care of me even after the sale, which he has. Everytime I buy vehicles the sales person will never pick his phone up for me or even get back to me ever again. Todd answers my texts and phone calls everytime! Even when he is busy he returns my calls after I leave him voice mails. No doubt he will be getting referrals from me everytime I hear of anyone needing a new or used vehicle! Big shout out to Priority on a job well done! More

a Nice and rather painless experience I started dealing with James Hibbert several months go when I brought my vehicle in for a service. While I waited for my vehicle he showed me a Taco I started dealing with James Hibbert several months go when I brought my vehicle in for a service. While I waited for my vehicle he showed me a Tacoma. He is very knowledgeable and personable. His professionalism and attitude is an attribute to Priority Toyota, not pushy but with a self confident patience. More

Highly Recommend My family has owned a number of Toyotas over the years. We recently moved with our trusted Service Manager Paul Sonnhalter from Alexandria Toyota her My family has owned a number of Toyotas over the years. We recently moved with our trusted Service Manager Paul Sonnhalter from Alexandria Toyota here to Springfield Toyota and have been very very satisfied with the move. Paul is honest and responsive and has been taking care of Corolla, Camry, Sequoia and RAV4 for many many years. I have and will continue to recommend our trusted advisor Paul Sonnhalter and Springfield Toyota to my friends and neighbors here in Alexandria More

Great Service-Every Time I've loved all 7 of my Toyotas over the past 20 years and keep them until they wear out or get totaled. Since I met him, Paul Sonnhalter has been my I've loved all 7 of my Toyotas over the past 20 years and keep them until they wear out or get totaled. Since I met him, Paul Sonnhalter has been my trusted, go-to service manager for every one of them. He and his team ensure that I get the right service, in the right amount, at the right time, at the best price. I wouldn't think of going elsewhere in Northern Virginia and, in fact, changed dealerships so that I could continue a great working relationship. I recommend him to all my Toyota-owning friends--you can't get better than Paul and Priority for service. More

Paul Sonnhalter - Definition of Outstanding Customer Service For the past ten years I have taken my Toyota to Paul Sonnhalter and I have been so satisfied with the service he provides. I initially met Paul at A For the past ten years I have taken my Toyota to Paul Sonnhalter and I have been so satisfied with the service he provides. I initially met Paul at Alexandria Toyota, but when he moved to Springfield Toyota I was determined to move with him. Paul is trustworthy and most importantly is honest about the work that needs to be done to my car. In addition, he always provides valuable advice to help care for your car. He takes his time explaining every detail and walks you through the options available. Every time I go to get my car serviced I see Paul treating all his customers in the same manner. A truely remarkable person!! More

Best service manager in Northern Virginia For twenty years I've been taking my Toyota Camry's to Paul Sonnhalter for service. When Paul started working at Priority Toyota Springfield I immedi For twenty years I've been taking my Toyota Camry's to Paul Sonnhalter for service. When Paul started working at Priority Toyota Springfield I immediately started taking my Camry's there. Paul is a true professional and got the service records for both my Camry's set up with Priority Toyota right away. The first time I called him after he moved to Priority was because the starter on my 2004 Camry had worn out. When I got my Camry to Priority, Paul knew what needed to be done, got the vehicle in to be serviced, and set me up with a ride to the Springfield Metro Station so I could get to work. On my return trip he had a Priority vehicle pick me up and take me back to the dealership. Paul and the Priority service department had my car ready for me, washed and fully operational again. That's what it's like to work with Paul and the Priority Service Department. You know ahead of time they are going to be ready for you, get the service done, and have your vehicle ready for you in the appropriate amount of time it takes to service it. Paul is well known by his customers as a service manager who looks out for them and their vehicles, makes sure the work is getting done right, and keeps you informed on the status of your vehicle if you wait at the dealership for it to be serviced. You'll never have to look for another service manager or dealership once you take your car(s) in to Paul Sonnhalter and Priority Toyota Springfield because you'll get outstanding customer service and superior vehicle maintenance to keep them running for well beyond 100,000 miles. More

Always The Best Service I always bring my car in to Paul Sonnhalter for maintenance and for safety checkups before every long roadtrip. He has always been honest, deligent, I always bring my car in to Paul Sonnhalter for maintenance and for safety checkups before every long roadtrip. He has always been honest, deligent, and thorough. He listens to my concerns and knows how I use my car . Thank you Paul for to giving me peace of mind. More

Great Service! Paul Sonnhalter is my guy! I've been with him for years, even when he was employed by a different dealer. He always takes care of me and gives me t Paul Sonnhalter is my guy! I've been with him for years, even when he was employed by a different dealer. He always takes care of me and gives me the best deal possible when it comes to repairs. He's a straight shooter who gives you honest feedback on your vehicle. Thank you! More