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Priority Toyota Springfield
Springfield, VA
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 409 reviews
February 25, 2016
Fantastic Service: Lexus look out This was the best service I have had in years. It was OUTSTANDING from the agent who walked me from my car to inside the service center (classy), to This was the best service I have had in years. It was OUTSTANDING from the agent who walked me from my car to inside the service center (classy), to the agent at the service desk, to the service advisor, to the mechanic, to the parts department ( I wanted a net for my trunk), all the way to the cashier. The facility was beautiful and very clean. I have been going to Lexus for over 14 years, and this waiting room was nicer and cleaner than theirs. This was my first 5000 mile check up and therefore my first visit to this service center. I was taken on time (actually early) and we finished up early too. I was having no trouble with my 2015 RAV 4, but when I drove home, it actually seemed smoother. So a special thanks to the mechanic too. And as I said before, it was done on time and again better than Lexus (who is known for it's service) but with me the last couple of years kept me waiting an hour or more almost always) But most of all it was because of Paul Sonnhalter, the Service Advisor. I know from experience that how smoothly an appointment goes is usually because of the Service Advisor who can make or break a service experience. He was very patient with my many questions, very knowledgeable, very pleasant, and assured me he would help me out at anytime; a very nice gesture. He even helped with the trunk net. I was scared to go to another dealership, as I said, I had gone to the same dealership for both a Lexus I owned and then one I had leased. I was use to quality service in the past for many years. I was nervous about buying my Rave 4. But it has turned out to be a quality SUV, with many nice new features, great gas mileage, and now rides even smoother than before. I look forward to many great experiences with this dealership. Thank you so much! SP More
by SP
Employees Worked With
I unfortunately don't remember the name of the parts employee, but he was also very helpful and nice., Paul Sonnhalter
February 24, 2016
Great Experience Paul Sonnhalter has been helping my family with their cars for years now... when it came time for me to get service done on my car, he went to bat for Paul Sonnhalter has been helping my family with their cars for years now... when it came time for me to get service done on my car, he went to bat for me with Toyota and got them to pay for all the repairs. Its customer service like this that creates repeated business and loyal customers. Great guy More
by ryan
Employees Worked With
Paul Sonnhalter
February 23, 2016
USAA car buying program with Priority was a success Dagmawi had the car ready before I arrived and ensured I was taken care of throughout the process. I appreciate the help and look forward to working Dagmawi had the car ready before I arrived and ensured I was taken care of throughout the process. I appreciate the help and look forward to working with Priority in the future. More
by rei0036
Employees Worked With
Dagmawi Gedion
February 19, 2016
Buying a car with a Toddler I was horrified about going through the car buying process with a toddler. Priority Toyota went above and beyond anything I was expecting. Managers, S I was horrified about going through the car buying process with a toddler. Priority Toyota went above and beyond anything I was expecting. Managers, Sales Associates, Finance, and even the Cleaning Crew were so accommodating and helpful through the whole experience. Dinner time was fastly approaching and I was getting worried that we were going to have to delay the process. Nope Sean our Sales Associate told us not to worry and ordered us a pizza. What kid doesn't like attention and now pizza, my daughter was in heaven. The buying process was smooth and painless. Priority Toyota is my New Home for Car Shopping needs. More
by Atamez81
Employees Worked With
Sean Hawes
February 19, 2016
Outstanding experience! Anyone that has purchased a vehicle knows it is a long process. I can say honestly that James Hibbert made it pleasant and painless. Priority Toyota Anyone that has purchased a vehicle knows it is a long process. I can say honestly that James Hibbert made it pleasant and painless. Priority Toyota should be proud to have him on their staff!! Also Beth was great explaining and arranging to have all the protective coating completed! Totally love this dealership!!! More
by Chattycon123
Employees Worked With
Beth with protective coatings, James Hibbert
February 17, 2016
Excellent Service I had a wonderful experience at the Priority Toyota Springfield. Paul is the best. His customer service is impeccable. He is honest and works with I had a wonderful experience at the Priority Toyota Springfield. Paul is the best. His customer service is impeccable. He is honest and works with you to prioritize your service needs. More
by moe
Employees Worked With
Paul Sonnhalter
February 15, 2016
Happy experience I bought a toyota sienna 2015. The sales person his name Earl Stevens explains all the car options. All the time he was asking if I have any question. I bought a toyota sienna 2015. The sales person his name Earl Stevens explains all the car options. All the time he was asking if I have any question. He is very professional. He shows me that priority in Springfield VA has a good customer service. I really recommend you to buy your next car from there. More
by Eljdid, Ouaffae 123
Employees Worked With
Haithem Najar, Christina Cowan, Earl Stevens
February 13, 2016
Great atmosphere and buying experience Ed, Al, Christina and Kat were awesome. Friendly and helpful, made buying a breeze, they beat every dealership I enquired for 2016 Tundra, yeah it's Ed, Al, Christina and Kat were awesome. Friendly and helpful, made buying a breeze, they beat every dealership I enquired for 2016 Tundra, yeah it's in my driveway. Thanks and keep up the good work, getting to the top is easy, maintaining will be the challenge. More
by 14KT
Employees Worked With
Al Mendoza, Christina Cowan, Ahmed "Ed" El Koshairi
February 08, 2016
Best car dealership This was by far the best dealership I've ever been to. The customer service was superb. James and Nick gave me the best experience I could have asked This was by far the best dealership I've ever been to. The customer service was superb. James and Nick gave me the best experience I could have asked for. They gave me all of the different options I could choose from when buying a new car, and they helped me make the best decision for me. They are honest and down to earth, and it is very hard to find that when looking to buy a new car. I would recommend Priority Toyota to anyone and everyone on the car hunt! Whether it's looking to buy a new car or used car, I guarantee they will help you make the best selection. Thanks for the great experience! More
by alisongrant0913
Employees Worked With
Nick Smith, James Hibbert
February 05, 2016
Rating for Linthony Inthirath Lin went beyond the "call of duty" to assist us with our purchase. He was, at all times, very courteous and committed to meeting our needs concerning Lin went beyond the "call of duty" to assist us with our purchase. He was, at all times, very courteous and committed to meeting our needs concerning the purchase of our car. We would be happy to do business with him again! More
by morse
Employees Worked With
Linthong Inthirath
