Priority Toyota Springfield

Good Customer Service My car was towed to this facility and the service team worked with me to ensure that my needs were met. New dealership with a beautiful facility! My car was towed to this facility and the service team worked with me to ensure that my needs were met. New dealership with a beautiful facility! More

Worse Toyota Experience so far I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a mechanical problem that could be heard when driving it. This means the Priority did not bother to complete a Pre-Delivery inspect of the car before handing it over to us. I brought the car in for repair 2 days later. The service department is not well managed or organized. They didn't have the appointment in the system or didn't ask enough questions to find the appointment. The rental car process was also complicated. I was asked for car insurance information and had to give my credit car for the loaner. I have never had to do that for another Toyota dealer before. Priority did make the needed repair, but the next morning the Malefaction Indicator lamp came on. It did not go off with a tightening of the gas cap. So now in less than 5 days, the brand new Toyota Avalon Limited is going back into the shop for its second repair. The Sales Manager, James Hibbert, asked how things were going for our recently purchased Tacoma. I guess I should not be surprised that he hasn't responded about this poor experience for our newly purchased Avalon. More

Great service I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we purchased the car at a very reasonable cost. James Hibbert and Jim Carrey provided top notch service. I highly recommend this team. More

Sales and financail services were excellent. A beautiful facility with all kinds of nice perks, nice atmosphere, and friendly and knowledgeable staff. Kumar Singh provided excellent service and A beautiful facility with all kinds of nice perks, nice atmosphere, and friendly and knowledgeable staff. Kumar Singh provided excellent service and I would recommend him to others in need of a car.. More

Great Facility, Lousey Staff Great Facility but lousy staff,,, we went there in 3 occasions to purchase a new Toyota, my observation was gained during visitS, staff is rude, in Great Facility but lousy staff,,, we went there in 3 occasions to purchase a new Toyota, my observation was gained during visitS, staff is rude, inexperience,inattentive to their surroundings, and don't know what customer service is all about. management is ultimately responsible for overall operations and i noticed they mostly bunched up in small offices and tending to more important task of socializing with female staffers. i was told Priority is Virginia Beach based company and recently decided to move to DC metropolitan, i hope the management review this facility from client point of view and make proper correction since i am sure i'm not the only one felt that way. More

wonderful car buying experience!!! Let me first say and yell that "I ABSOLUTELY HATE BUYING A CAR FROM A DEALERSHIP!!!" I prefer to stick pencils in my eye than deal with a car dealers Let me first say and yell that "I ABSOLUTELY HATE BUYING A CAR FROM A DEALERSHIP!!!" I prefer to stick pencils in my eye than deal with a car dealership. However, I now have to change my comments after dealing with Priority Toyota. My experience with this dealership was absolutely wonderful! I give them the highest recommendation ever!!!! I dealt directly with Mr Paul Ramage...he was awesome! I again say, "He was awesome!" He knew that I did my homework and therefore our conversation was straight and direct. I never have trusted anyone who works at a car dealership. However, Mr. Ramage was again, fantastic and I trusted him wholeheartedly. His deal with me was better than what I was willing to pay and therefore, our deal was wrapped up quite quickly. I trusted his entire demeanor and sincerity. I highly recommend this dealership as well as Mr Ramage to anyone looking to purchase a vehicle. Out of five stars...I give this dealership and Mr Ramage a rating of 6. Additionally, I offer the highest of praise to Josef Puechner who provided a VERY DETAILED review of the cars special features. This guy was amazing. It was like he could recite verbatim the cars owners manual. He was quite impressive indeed. Bottomline... GO TO PRIORITY TOYOTA AND DEAL WITH MR RAMAGE AND JOSEF!!! You will not be disappointed!!! More

NEW car Had a great experience buying my very first car, loved it, and will keep recommending it to all my family and friends thanks priority Toyota! Had a great experience buying my very first car, loved it, and will keep recommending it to all my family and friends thanks priority Toyota! More

Great Dealership - Went Above and Beyond I had a wonderful experience with my Sales Rep Jacob Moore and the Finance Manager Hector Ugarrazi. Both went above and beyond for me to make my exper I had a wonderful experience with my Sales Rep Jacob Moore and the Finance Manager Hector Ugarrazi. Both went above and beyond for me to make my experience painless and in fact quite easy. I would highly recommend anyone to go there to see them as they didnt haggle me or make the process anything shy of my best yet in a car dealership. Thank you. More

"Great Sales & Service Team" I recently purchased a 2015 Toyota camrySe from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representative (Hec I recently purchased a 2015 Toyota camrySe from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representative (Hector) and Service Officer (Luis) were both HONEST and efficient in helping me purchase my new vehicle and parts. The Dealership's perks were super as well. I would highly recommend this dealership for those in the market for a new car! More

Excellent customer Service First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal for us. Due to this person's great job we could find the best deal and with great rate. Thanks to him we are very happy. More