Priority Toyota Springfield

Worse Toyota Experience so far I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a mechanical problem that could be heard when driving it. This means the Priority did not bother to complete a Pre-Delivery inspect of the car before handing it over to us. I brought the car in for repair 2 days later. The service department is not well managed or organized. They didn't have the appointment in the system or didn't ask enough questions to find the appointment. The rental car process was also complicated. I was asked for car insurance information and had to give my credit car for the loaner. I have never had to do that for another Toyota dealer before. Priority did make the needed repair, but the next morning the Malefaction Indicator lamp came on. It did not go off with a tightening of the gas cap. So now in less than 5 days, the brand new Toyota Avalon Limited is going back into the shop for its second repair. The Sales Manager, James Hibbert, asked how things were going for our recently purchased Tacoma. I guess I should not be surprised that he hasn't responded about this poor experience for our newly purchased Avalon. More

Great service I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we purchased the car at a very reasonable cost. James Hibbert and Jim Carrey provided top notch service. I highly recommend this team. More

Sales and financail services were excellent. A beautiful facility with all kinds of nice perks, nice atmosphere, and friendly and knowledgeable staff. Kumar Singh provided excellent service and A beautiful facility with all kinds of nice perks, nice atmosphere, and friendly and knowledgeable staff. Kumar Singh provided excellent service and I would recommend him to others in need of a car.. More

Great Facility, Lousey Staff Great Facility but lousy staff,,, we went there in 3 occasions to purchase a new Toyota, my observation was gained during visitS, staff is rude, in Great Facility but lousy staff,,, we went there in 3 occasions to purchase a new Toyota, my observation was gained during visitS, staff is rude, inexperience,inattentive to their surroundings, and don't know what customer service is all about. management is ultimately responsible for overall operations and i noticed they mostly bunched up in small offices and tending to more important task of socializing with female staffers. i was told Priority is Virginia Beach based company and recently decided to move to DC metropolitan, i hope the management review this facility from client point of view and make proper correction since i am sure i'm not the only one felt that way. More

wonderful car buying experience!!! Let me first say and yell that "I ABSOLUTELY HATE BUYING A CAR FROM A DEALERSHIP!!!" I prefer to stick pencils in my eye than deal with a car dealers Let me first say and yell that "I ABSOLUTELY HATE BUYING A CAR FROM A DEALERSHIP!!!" I prefer to stick pencils in my eye than deal with a car dealership. However, I now have to change my comments after dealing with Priority Toyota. My experience with this dealership was absolutely wonderful! I give them the highest recommendation ever!!!! I dealt directly with Mr Paul Ramage...he was awesome! I again say, "He was awesome!" He knew that I did my homework and therefore our conversation was straight and direct. I never have trusted anyone who works at a car dealership. However, Mr. Ramage was again, fantastic and I trusted him wholeheartedly. His deal with me was better than what I was willing to pay and therefore, our deal was wrapped up quite quickly. I trusted his entire demeanor and sincerity. I highly recommend this dealership as well as Mr Ramage to anyone looking to purchase a vehicle. Out of five stars...I give this dealership and Mr Ramage a rating of 6. Additionally, I offer the highest of praise to Josef Puechner who provided a VERY DETAILED review of the cars special features. This guy was amazing. It was like he could recite verbatim the cars owners manual. He was quite impressive indeed. Bottomline... GO TO PRIORITY TOYOTA AND DEAL WITH MR RAMAGE AND JOSEF!!! You will not be disappointed!!! More

NEW car Had a great experience buying my very first car, loved it, and will keep recommending it to all my family and friends thanks priority Toyota! Had a great experience buying my very first car, loved it, and will keep recommending it to all my family and friends thanks priority Toyota! More

Great Dealership - Went Above and Beyond I had a wonderful experience with my Sales Rep Jacob Moore and the Finance Manager Hector Ugarrazi. Both went above and beyond for me to make my exper I had a wonderful experience with my Sales Rep Jacob Moore and the Finance Manager Hector Ugarrazi. Both went above and beyond for me to make my experience painless and in fact quite easy. I would highly recommend anyone to go there to see them as they didnt haggle me or make the process anything shy of my best yet in a car dealership. Thank you. More

"Great Sales & Service Team" I recently purchased a 2015 Toyota camrySe from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representative (Hec I recently purchased a 2015 Toyota camrySe from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representative (Hector) and Service Officer (Luis) were both HONEST and efficient in helping me purchase my new vehicle and parts. The Dealership's perks were super as well. I would highly recommend this dealership for those in the market for a new car! More

Excellent customer Service First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal for us. Due to this person's great job we could find the best deal and with great rate. Thanks to him we are very happy. More

Discrimination & Racism at its Finest! ZERO STARS! What a HORRIBLE, DISGUSTING experience!!! Two dear friends and I visited this location, as one friend had brought cash to purchase a new ZERO STARS! What a HORRIBLE, DISGUSTING experience!!! Two dear friends and I visited this location, as one friend had brought cash to purchase a new vehicle she had looked at/test-drove a week prior. I came to help with the negotiation aspect, as I had recently purchased a car. Much of the satisfaction early during the process was a result of Mr. Jerry Cho, who exhibited excellent customer service that one typically only experiences at luxury automobile dealerships. As we attempted to negotiate a fair price for the vehicle, my friends and I were accosted by the sales manager, Mr. Paul Ramage. Mr. Ramage failed to greet us or introduce himself to us, but he successfully interrupted our price discussions with Mr. Cho. He repeatedly made condescending remarks and verbally attacked & undermined Mr. Cho's expertise & experience in front us and in front of other customers (stating he was providing 'unnecessary' details to us, persistently alluding to us that Mr. Cho was incapable of being a good sales representative, falsely accusing him of restricting our test-drive to the parking lot only (when we had personally specifically requested this as we had already done a test-drive the week before), etc.) - Mr. Ramage was completely unaware and ignorant of the seller/client relationship that had already been established. More appalling was his discriminating verbiage and body language directed at Mr. Cho, as he was persistently witnessed as being annoyed with Mr. Cho's accent and offensively berating him to repeat all of the details he had already successfully provided to us prior to the interruption. He also made false disrespectful accusations that we were not 'serious' customers and that we were merely 'playing around,' when in truth, we had already informed Mr. Cho of our serious intent to purchase that specific car in full cash. Mr. Ramage belittled us by stating several times that nothing was up for negotiation and that he refused to listen to any offers from us. He then proceeded to insult our intelligence by pretending to negotiate; he repeatedly added and deducted the same figures-the final amount never changed; we had clearly indicated several times to Mr. Ramage that we held advanced degrees in mathematics, but he continued to insult us. As he proceeded to add and deduct, he slowed his speech down considerably and asked "do you understand what I'm saying?" It was clear that he was discriminating us based on our race and his assumptions that we did not understand English, which again, we reiterated to Mr. Ramage that we were engineers/educators. He continued to deliver further insults to our intelligence by 'quizzing' us on the car technology - with a discriminating tone directed at the women, questioning us with "do you know what a rear view camera is?" or "this is a sunroof, do you know it's capabilities?" Not only was he discriminating us based on our race, but also our sex. You can bet that I had bluntly informed Mr. Ramage that he was extremely rude, disrespectful, and offensive with his unlawful actions. We informed him that we would be severing our relationship with this dealership. Not surprisingly, he did not offer an apology and offensively shrugged his shoulders multiples times, asking no one in particular around him in a condescending tone, "was I rude?" On Priority Toyota-Springfield's website, it clearly states that (a) "our friendly, professional staff is here for you," (b) "we would be happy to assist you in your car buying process," and (c) "[we] strive to provide a great customer experience." Mr. Ramage failed to comply with what we had believed to be their mission statement. In addition, aside from Mr. Cho, no other employee or manager took an initiative to help remediate the situation when it was quite clear how extremely upset we were. They are in dire need in re-evaluating Mr. Ramage, its hiring process, its company's code-of-conduct/policies, its mission statement, and how this dealership wishes to represent itself in the DC metro area. We brought our business elsewhere and bought a '16 vehicle at a fair price the following day. More