Priority Toyota Springfield

I never leave bad reviews but I had such a bad experience I believe it is unacceptable ! I dropped in my car at 12:00 pm for a regular service and a recall service , first Chaay my service advisor was not av I believe it is unacceptable ! I dropped in my car at 12:00 pm for a regular service and a recall service , first Chaay my service advisor was not available at my appointment time so someone else checked me in, I was provided a shuttle to the mall, Chaay then contacted me to tell me everything my car needed which totaled $500 the most expensive maintenance service ai have ever paid in toyota, at 3pm I messaged to get updates on the time since I had not received any calls or messages, no answer, at 4:45 I called and I was told by someone that my car had been ready, I told them I have been waiting for hours and no update on call or text and told them if I could get the shuttle back to the dealer , she said yes and hung up, waited and waited it was already 6pm shuttle never showed and I was just exhausted with my 11 year old and just called an uber to the dealer to find out that Chaay had left for the day, never checked up on me and when I saw the bill of course $500 and the car had been ready since 2:43 pm seriously !!!! What the xxxx!!!!!??? More

Hector did an excellent job. From beginning over the phone to the end. Very patient guy, very knowledgeable. He even stayed late after hours to finish the deal. phone to the end. Very patient guy, very knowledgeable. He even stayed late after hours to finish the deal. More

Hector was patient, helpful, and kind in helping me pick my RAV4 2021 car. He did a great job, and I recommend him to others! my RAV4 2021 car. He did a great job, and I recommend him to others! More

Very disappointed with pricing on a new vehicle. It’s bad enough the money they want for doc fees, and they want another $700 for prep fees. It may not be illegal but surely is unethical. The Richmond Toyota enough the money they want for doc fees, and they want another $700 for prep fees. It may not be illegal but surely is unethical. The Richmond Toyota dealer doesn’t list a prep fee but may charge one as they are a Priority dealership too. Initially I was offered $6k under trade-in value for my car by one of the managers but Paul seemed to have straightened that out. It would be wise to shop elsewhere. More

Took my 2020 4RUNNER in for The Priorities For Life Service. My Service Advisor, Paul Sonnhalter was simply the BEST. I waited at the Dealership and my 4RUNNER was done in a timely manner. I was able t Service. My Service Advisor, Paul Sonnhalter was simply the BEST. I waited at the Dealership and my 4RUNNER was done in a timely manner. I was able to enjoy a nice fresh cup of cappuccino from their coffee bar. Paul was sure to explain everything to me that had been done. I left there happy. And will definitely return again! More

I considered 5 Toyota dealerships from which to buy a new RAV4. I worked with Jae Yang at Priority Toyota, in Springfield, VA. Jae and I had a number of conversations in which he skillfully identified my nee RAV4. I worked with Jae Yang at Priority Toyota, in Springfield, VA. Jae and I had a number of conversations in which he skillfully identified my needs and the options available. Additionally, Jae’s honest, customer-service focused orientation was instrumental in assessing my needs. A major selection criterion for me was out-the-door (OTD) price. I ultimately decided to purchase my new car from Priority Toyota, in no small measure, because of my interactions with Jae. I’ve referred customers to Jae/Priority and would do it again. More

I brought my Kia there because it was close to my work place and Paul Sonnhalter graciously took my car and had his technician look it over and found the problem for me. they were able to fix the issue an place and Paul Sonnhalter graciously took my car and had his technician look it over and found the problem for me. they were able to fix the issue and I was extremely happy. More

He did a great job to meet our need. I was happy about his way of doing business. He was courteous and helpful. Definitely, I recommend him to anyone. Thank you, Mr. Yang. his way of doing business. He was courteous and helpful. Definitely, I recommend him to anyone. Thank you, Mr. Yang. More

Let just say you go to shop for a new car and the sale persons who understand your background, respect your financial budget and guide you to your car goal. As a first time buyer, lots of thing considerin persons who understand your background, respect your financial budget and guide you to your car goal. As a first time buyer, lots of thing considering during the negotiation yet Jae explained to me and my family which route would benefit me in the long run and why I should choose it. He also consisted to fight for your best deal not just as a salesman but as a friends who will help you get a new vehicle. Going to buy a car? getting tired of all the complicated and confusing talks? Go to Jae and he will sort it out in hours. Highly recommended doing business with him. More

I received an awesome service from Hector, I'll be more than happy to recommend him for everything he did. Thank you very much Hector 😊 than happy to recommend him for everything he did. Thank you very much Hector 😊 More