Priority Toyota Springfield

Get everything in writing before you have service done! I had tires put on my Toyota and had made several calls to the dealership prior to dropping the vehicle off to get prices including the mounting. When had tires put on my Toyota and had made several calls to the dealership prior to dropping the vehicle off to get prices including the mounting. When I dropped off the vehicle I asked for the total to be charged and was given a number that sounded about right. However, when I picked up the vehicle the price had mysteriously increased by almost $100 (not including the overpriced balancing). I spoke to the service manager, Eric Hawkes, and showed him the notes I had taken on tire prices and charges for mounting/balancing that his employees had given me. All Eric would say is, "that is what we charge". Buyer beware! You cannot trust the prices they tell you over the phone or to your face. Get the prices in writing before service is performed! More

Excellent service experience on our 17-year old Sequoia Thanks to Chhay Hem and Priority for identifying and resolving emissions problems on our 2003 Sequoia. I was kept informed at each step of the process Thanks to Chhay Hem and Priority for identifying and resolving emissions problems on our 2003 Sequoia. I was kept informed at each step of the process (diagnostic testing, labor and parts etc.) as to what needed to be done, how much it would cost, and when it would be done. The repair was delivered on time and at the estimated costs. And a complementary car wash to boot! This is the second time I've had a car serviced at Priority. Having had four Toyotas serviced at four other area Toyota dealers over the last 20 years, I would rank Priority the best. Ed Mazzullo More

Excellent service, great communication, and very knowledgeable of Toyota vehicle’s options. Provided an excellent demonstration of the vehicle‘s features and gave us an outstanding price. knowledgeable of Toyota vehicle’s options. Provided an excellent demonstration of the vehicle‘s features and gave us an outstanding price. More

A mi me mintieron cuando me dijeron que diera un depósito por un vehículo que no tenían ahí pero si no me gustaba o cambiaba de parecer me regresaban el dinero y no fue así se quedaron con el Dinero por un vehículo que no tenían ahí pero si no me gustaba o cambiaba de parecer me regresaban el dinero y no fue así se quedaron con el Dinero More

Insulted my choice and intelligence. After trying to work out a deal on a used, then new vehicle, I departed the dealership after the numbers just didn't work out for my budget. Two days After trying to work out a deal on a used, then new vehicle, I departed the dealership after the numbers just didn't work out for my budget. Two days later the finance manager calls me out of the blue, trying to sell me a car I didn't want at a price I couldn't afford. I informed him of my purchase of a rival brand at a cost I could comfortably afford. At this point he insults my choice, saying " You get what you pay for" and after explaining that my wife had racked up over 300K miles on her last one he tells me that she must have gotten lucky. I am an engineer by trade and doing my research before any purchase is done out of habit. I considered this a insult to my intelligence. After I informed him of my purchase his tone and attitude changed, becoming very harsh in his tone. I purchase a new car about every two years, but won't be doing it there. Ever. More

OUTSTANDING SERVICE! This review is long overdue, I just want to say thank you Wahab for your great service and honesty. After a long search I decided to purchase my car from your store and we are glad t want to say thank you Wahab for your great service and honesty. After a long search I decided to purchase my car from your store and we are glad to met you. We really appreciate your knowledge, being upfront, and honest. More

Hector made the process extremely smooth. I recommend asking for him by name for your next car purchase, new or used. Great guy, helpful, and genuine. asking for him by name for your next car purchase, new or used. Great guy, helpful, and genuine. More

The best place where I decided to buy my First new car, thanks priority Toyota Springfield VA, They are very friendly and they took all the time it took to help us. thanks priority Toyota Springfield VA, They are very friendly and they took all the time it took to help us. More

I needed a sales person who truly knows the technical and mechanical workings of the car. Hector was professional/knowledgeable/accomodating better than expected. Thankyou mechanical workings of the car. Hector was professional/knowledgeable/accomodating better than expected. Thankyou More

I have to say Mr. Hector Amaya did an outstanding job in getting me the car details & car. He showed 200% excellent customer service. Thank you. getting me the car details & car. He showed 200% excellent customer service. Thank you. More