Priority Toyota Springfield

Hector Amaya is excellent! This is the second vehicle we buy at Priority Toyota but the 5th Toyota we buy with Hector. We have followed him where he goes. He is a professional experienced and pleasant sales buy at Priority Toyota but the 5th Toyota we buy with Hector. We have followed him where he goes. He is a professional experienced and pleasant salesman to deal with. He truly goes above and beyond to make sure you get the attention and service you deserve. He’s good at answering any questions you throw his way. Very knowledgeable about all the vehicle he’s around. Aaron our sales manager was nice, respectful, and professional. He was patient while sealing the deal so both parties were satisfied. Overall my experience was good and I definitely recommend Priority Toyota. I see my myself going back next time I’m in the market. With Hector as my sales person of course! More

GREAT SUPPORT and experience Sales force was great and very helpful, No pressure to buy. I receive the first 2020 highlander on 30 Dec 2019. Amar and Hector were absolutely great Sales force was great and very helpful, No pressure to buy. I receive the first 2020 highlander on 30 Dec 2019. Amar and Hector were absolutely great and very customer focused. as was the service Department. Had a problem with the rear Seat. Service ordered the part and seat is as good as new More

0 stars:I had the displeasure of working with Jason 0 stars: I had the displeasure of working with Jason Baker for a battery change on my car. Upon arrival, I was told there was a recall as well and it 0 stars: I had the displeasure of working with Jason Baker for a battery change on my car. Upon arrival, I was told there was a recall as well and it would take 2 hours for the service to be completed. I had informed Jason that my battery was under warranty. Well, 2 hours later, Jason approached me to tell me the price of the battery. I informed him, again, that my battery was under warranty. He said it wasn’t. I asked him to show me proof. He called the warranty company who informed him that the battery was in fact still under some form of prorated warranty. It was settled that I wanted to have the battery replaced. He told me that it couldn’t be done because, at that time, the technicians had gone home. It was 4:58 pm. I asked what time do they close. He said they close at 8:00 pm and gave a lousy excuse of having to do a lot of paperwork for the warranty and that takes a lot of time. By the way, the service for the recall had not been done either. I had waited for 2 hours already and couldn’t get service done on my car. I asked him what took so long to get back to me. He was very nonchalant saying that he had to look into the battery warranty, he had other things to do, etc. I told him I didn’t see how him looking into the warranty was the case seeing that he initially told me that my battery wasn’t under warranty. Also, I noted that a technician had approached him in the waiting area saying that the car battery was done as in dead, which I already knew, almost an hour before Jason came back to speak with me. I spoke with service manager, Eric Hawkes, who was just as nonchalant as Jason Baker was. I told him that I preferred to work with another service representative. He told me that it would be a major undertaking to change at this point. I knew that wasn’t true and it was confirmed by their customer relations representative that it was not true. I ended up having to come get my vehicle the next day just to get something done that should have been done the prior day. The customer service seems to be failing in this department. Thee service I received was downright poor. More

Our family had a phenomenal experience at Priority Toyota. Thank you Aaron GSM, Jae, Sales Manager, Delma Finance Manager, and Will in Sales for helping us out with our new Toyota purchase. Come see Toyota. Thank you Aaron GSM, Jae, Sales Manager, Delma Finance Manager, and Will in Sales for helping us out with our new Toyota purchase. Come see these guys, they go above and beyond to earn your business. We were in and out of the dealership within 2 hours. Best price up front smooth process all around. Will refer all our friends and families. Keep up the good work, very professional and courteous! Also, they have a state of the art facility, will definitely come back and get our service done here as well. More