Pristine Mitsubishi

Matt the service manager is a coward, afraid to call customers back when their is an issue, seems no one cares , the dealership is a complete mess. customers back when their is an issue, seems no one cares , the dealership is a complete mess. More

I went to Prestine Mitsubishi to check on a used Maserati Levanti, an sales representative name Oliver assisted and showed me the vehicle and discuss about the price, a few minutes later we agreed to test dr Levanti, an sales representative name Oliver assisted and showed me the vehicle and discuss about the price, a few minutes later we agreed to test drive the vehicle and noticed that there is a brake problem and I immediately returned to the dealer place, Oliver was able to sales talk me to make a $100 reservation fee, its has been two weeks now and the car is still on sale but they never get back at me, I tried calling him several times but never get a reply back and they never refunded me my money More

This is one instance where you should trust your gut instinct. I drove 2 hours from Connecticut, after being promised over the phone that there were no fees beyond Doc fees, taxes, and DMV fees. I expli instinct. I drove 2 hours from Connecticut, after being promised over the phone that there were no fees beyond Doc fees, taxes, and DMV fees. I explicitly asked for a fee breakdown multiple times over the phone and had it confirmed by more than one sales person that it was just list price, doc, dmv, tax. Once I sat down I was hit with $2000 “certification fee”, $1300 Lo-Jack fee (keep in mind this was an Tesla that is literally connected to the internet 24/7) and $2000 dealer fee. Initially Devon was helpful and then Marcus stepped in and worked a deal that erased a few of those fees after I was lowballed for my trade. After agreeing on a price for the car and value for my trade, I walked out to the lot to take a picture of the dent in the trunk of the car I was about to purchase, so that I could get an estimate for paintless dent removal. When I came back inside I was told another sales person had “just taken a deposit over the phone and I could no longer purchase the car” 4+ hours round trip plus 90 minutes at the dealer with absolutely nothing to show for it. The deals look too good to be true, because they are too good to be true. Save yourself the trouble and drive 30 minutes down to Import Masters for a better selection and significantly better treatment. More

Don’t waste your time there. For 37 bucks they missed the sale they put their own Apr rate lol . Bunch of scammers For 37 bucks they missed the sale they put their own Apr rate lol . Bunch of scammers More

This was by far the worst experience I have ever had. ....I rented a car to drive 2.5 hours from Connecticut with insurance card and bank check for deposit for a vehicle after confirming I was in route to ....I rented a car to drive 2.5 hours from Connecticut with insurance card and bank check for deposit for a vehicle after confirming I was in route to make it happen. I get there through tolls, traffic and xx to walk in and be told they took a deposit the night before and wanted to show me other cars......I was pissed because I knew what they did, they price online cheap, tack on fees and "certification" fees and then tell people come, just to get them in the door. I hope I can save someone even if only one, from going through what i did! The General Manager Ron actually told me when asked what I could of done to prevent this, said "Ia should of purchased a car in CT!" This after they told me how many people they get from New Jersey and Connecticut because their plan is low priced calls, get people to travel far and be already invested in time when they tack on fees on top fees.......RUN, RUN, RUN AWAY. More

First, they bait and switch. Promise you a car that's in the ad and when you arrive it's not there. Second, the price is a lie. They do not sell cars at their listed prices. Promise you a car that's in the ad and when you arrive it's not there. Second, the price is a lie. They do not sell cars at their listed prices. They insist on tacking on administrative fees and cpo fees. Third, they lie about the federal energy rebate for purchasing an electric car. The law specifically states that the rebate can't go for any car more than $25,000 before taxes. They inflate the car price then pretend to give you a rebate of $4000. It's a scam. More

WORST BUYING EXPERIENCE OF MY LIFE! !! Drove 3 hours to get there because I liked the car. When trying to purchase th car they hit me with $7,000 worth of "hand written" fees includin !! Drove 3 hours to get there because I liked the car. When trying to purchase th car they hit me with $7,000 worth of "hand written" fees including $2995 for a 120 point inspection fee or something. After an hour of negotiating that down I threw in the towel because I just need the car for my daughters birthday so paid way above market value. After starting the payment process they said I couldn't drive it home. After arguing about spending 6 more hours in the car they said they would deliver it the next day. I charged over 10K as a deposit to get that done. The following day I reached out several time to find out when it was being delivered. They said it was being detailed. Late in the day I called again and they said it had some lights out and they needed another day to replace. Another day later I called with no response or timing until I get a text from the salesperson saying when they put the car through the shop it didn't meet their standards, wasn't safe to drive, and was being arbitrated back to the auction lot. Who sells a car without even checking any of this??? Most of, they tried to charge me $3995 for the 120 point inspection they did which I guess didn't include the lights and most mechanical issues. LOL Just more slimy used car salesman leaving up to their stereotype. Mitsubishi should be embarrassed. Worst part was that I didn't get to surprise my daughter on her birthday because I wasted 3 days for that car. Of course I'm still waiting on a refund More