Proctor Acura - Service Center

Always Excellent Service Always on time dependable service with Proctor. I schedule and am seen on time. Very nice waiting area with refreshments, Wi-Fi and TV. Always clea Always on time dependable service with Proctor. I schedule and am seen on time. Very nice waiting area with refreshments, Wi-Fi and TV. Always clean, always friendly. Charles Boykin and staff are truly customer service oriented. Service knows my warranty information and work with that to my advantage. When we get ready to buy a new vehicle we always call Tony at Proctor and schedule an appointment to see what is available to us. This is our third Acura from Proctor, all from Tony. Follow up is excellent. The newer vehicles have so many computerized settings, it nice to just call Tony for a quick change in setting. More

Excellent service of my Acura MDX I had my first oil change, tire rotation and general check up on my Acura MDX at Proctor Acura on December 29, 2015. The service was completed quickl I had my first oil change, tire rotation and general check up on my Acura MDX at Proctor Acura on December 29, 2015. The service was completed quickly, they even hand washed and vacuumed by MDX, at no cost. More

Recall work Charles was, as always, very friendly and attentive to my needs. He exemplifies what customer service should be. :-) when I need work done to my MDX, Charles was, as always, very friendly and attentive to my needs. He exemplifies what customer service should be. :-) when I need work done to my MDX, he's who I will rely on in the future. More

Service on window and brakes I have had great service at Acura. This is my 5th car and I always get great service and the people are very friendly. Highly recommended I have had great service at Acura. This is my 5th car and I always get great service and the people are very friendly. Highly recommended More

Quick in and out I had a light come on in my car. I checked the manual which said not to turn the car off with this particular light. I called Proctor Acura and was to I had a light come on in my car. I checked the manual which said not to turn the car off with this particular light. I called Proctor Acura and was told to come on over. My car was taken back to the technician's quickly, the problem was simple and was promptly resolved. I was there less than an hour. More

No wait, quick turn around Friendly, fast, no delays. Friendly and prompt greeting, my car was serviced, washed and ready to roll in about an hour. Outstanding customer service. Friendly, fast, no delays. Friendly and prompt greeting, my car was serviced, washed and ready to roll in about an hour. Outstanding customer service. Thanks More

Pre travel Service Only my third visit/service in two years but a wonderful experience each time at Proctor Acura. Tony said service would take 1.25 hours so my husband Only my third visit/service in two years but a wonderful experience each time at Proctor Acura. Tony said service would take 1.25 hours so my husband and I decided to wait on the service instead of utilizing their courtesy car or shuttle. They finished in an hour while also providing a professional car wash . There is a very nice waiting area and refreshment bar with excellent coffee. The experience is always like "old Tallahassee" where they know their customers by name and Tony treats you like their most valuable customer. We purchased a Proctor Cadillac and wanting to stay with Proctor have now switched to Acura. I congratulate the Proctors and all their staff for a well run business that treats their customers well. More

Always great service and customer focus It is always a pleasure to take the car for service at this Acura service center. Charles Boykin is very courteous and professional with a friendly a It is always a pleasure to take the car for service at this Acura service center. Charles Boykin is very courteous and professional with a friendly attitude. More

Service Experience My car was due for routine maintenance plus I requested a diagnostic review for a couple sounds I was hearing from the car. I received honest feedbac My car was due for routine maintenance plus I requested a diagnostic review for a couple sounds I was hearing from the car. I received honest feedback on the diagnosis and recommendations on repair options. I did not feel pressured to have the repairs done at that moment, which was great. This gives me time to plan for the repairs and have them complete on the next visit. More

Excellent and professional car care Everyone at PA is friendly and provides efficient service. There are no negatives when it comes to PA. I would recommend them to anyone for sales and Everyone at PA is friendly and provides efficient service. There are no negatives when it comes to PA. I would recommend them to anyone for sales and service. More