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This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Proctor Acura - Service Center
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September 26, 2015
Service My vehicle was ready for the 30,000 mile maintenance service. Set up the appointment over the phone. Was met at the door by Charles Boykin. All mai My vehicle was ready for the 30,000 mile maintenance service. Set up the appointment over the phone. Was met at the door by Charles Boykin. All maintenance was performed in a timely manner. The car was returned to me clean (spotless and shining). Every employee we met, was friendly and very accommodating. Truly, a pleasant experience. I felt the cost of the service I received was very reasonable. More
by tiprevatt
Employees Worked With
Charles Boykin and the lady who took care of our payment (I don't remember her name) were extremely cordial and accomodating., Tony Bellomio, Charles Boykin, Tony McPherson
September 24, 2015
College Girl gets special treatment Service Writers Charles and Tony are very attentive to your needs and time schedule. Kudos to the technicians that did the trouble shooting and made Service Writers Charles and Tony are very attentive to your needs and time schedule. Kudos to the technicians that did the trouble shooting and made the repairs. They got my daughter back on the road and back to school in time for class. More
by Packmule1
Employees Worked With
Charles Boykin, Tony McPherson, Joanie Schindler
September 22, 2015
Great service The service department at Proctor Acura completely caters to the customer. I was immediately greeted upon arrival and escorted into the check in area The service department at Proctor Acura completely caters to the customer. I was immediately greeted upon arrival and escorted into the check in area to meet with my service rep. The waiting area had fresh pastries, hot coffee and plenty of comfortable chairs. Everything operated seamlessly, exceeding my expectations. Thanks, Proctor Acura! More
by Lleona518
Employees Worked With
Charles Boykin, Ron Plymel
September 19, 2015
Excellent servoce This is my 3rd acura that I have purchased from Proctor Acura, and I have loved all 3. But, the most important reason for my continuing to purchase a This is my 3rd acura that I have purchased from Proctor Acura, and I have loved all 3. But, the most important reason for my continuing to purchase a acura is their service department. They have an excellent service department that takes care of you the minute you walk in. Charles Boykin, in service, is always there to help make sure everything is done right and that I am taken care of. I have never had to go back for anything that wasn't repaired. I will continue to own an Acura because it is a great car, but mainly for the service. Excellent service More
by lsjones47
Employees Worked With
Charles Boykin
September 18, 2015
Very attentive to your needs Very friendly and took the time to drive the car with me to xxxxx the issues that I was having. Also answered any questions I had about the operation Very friendly and took the time to drive the car with me to xxxxx the issues that I was having. Also answered any questions I had about the operation of the car. More
by Fluffy
Employees Worked With
Tony McPherson
September 17, 2015
Service for TSX Just wanted to say thanks for the excellent service from Tony and the crew. In and out in about an hour and on my way. Just wanted to say thanks for the excellent service from Tony and the crew. In and out in about an hour and on my way. More
by MaryTSX
Employees Worked With
Tony McPherson
September 17, 2015
Always Superb! Proctor Acura always meets my expectations! I didn't have an appointment so there was a wait but they dropped me off and picked me wit no problem and Proctor Acura always meets my expectations! I didn't have an appointment so there was a wait but they dropped me off and picked me wit no problem and the driver is super friendly and accommodating! He truly enjoys his job! Tony always greats me with a smile and remembers to ask about my family! We love Proctor Acura! More
by Toya M
Employees Worked With
The Driver , Tony McPherson
September 15, 2015
Great service department I have always received prompt and coutous service Very accommodating Charles always. Rolls the red carpet out. I would purchase another Acura just I have always received prompt and coutous service Very accommodating Charles always. Rolls the red carpet out. I would purchase another Acura just because of the great service I have always received More
by Drive happy
Employees Worked With
Charles Boykin
September 14, 2015
Proctor Acura Service Team The Service team at Proctor Acura is excellent - any time I've visited them I've had an incredible service experience. The team always goes out of the The Service team at Proctor Acura is excellent - any time I've visited them I've had an incredible service experience. The team always goes out of their on helping their customers and taking care of any issues. More
by dpaluszek
Employees Worked With
Charles Boykin, Tony McPherson
September 13, 2015
Alternator Replacement The service consultant was most helpful as well as the mechanics staff they answered all of my questions and provided outstanding customer service. I The service consultant was most helpful as well as the mechanics staff they answered all of my questions and provided outstanding customer service. I was very satisfied. More
by MMOYE
Employees Worked With
Charles Boykin
