Proctor Acura - Service Center

I absolutely love Proctor Acura! They are really professional and pleasant.I arrived at the dealership at 10:50 and I had another appointment at 11, one of the employees drove me there and I made i professional and pleasant.I arrived at the dealership at 10:50 and I had another appointment at 11, one of the employees drove me there and I made it at 10:58. As soon as I finished my appointment they came and got me within 5 minutes. I was really impressed. They are always customer-friendly. More

From scheduling the appointment, to induction of the vehicle, quick and accurate diagnosis, the waiting area to the return of the vehicle after the completed servie every thing was first class and frien vehicle, quick and accurate diagnosis, the waiting area to the return of the vehicle after the completed servie every thing was first class and friendly. Thank youto the whole team! More

Service was outstanding. We were able to schedule a time that worked around my employment and allowing me to use a car made it even better. that worked around my employment and allowing me to use a car made it even better. More

I have been an Acura owner for over 2 years. I have gone other places to service my previous cars but the Proctor Acura service department has won my current and future business. I call to make an appointm other places to service my previous cars but the Proctor Acura service department has won my current and future business. I call to make an appointment a day or two ahead and when I arrive they get me in and out of there quickly. As a busy professional, I appreciate that. Furthermore, when I am there, they make me feel like I am a very important customer to them. Melissa T More

7100 miles! Time for an oil change. Amazing! I told my Daddy, that's what we call them in the South, and I thought I heard a gasp. I was even amazed that my Acura RDX went 7100 miles safely and still had Daddy, that's what we call them in the South, and I thought I heard a gasp. I was even amazed that my Acura RDX went 7100 miles safely and still had 15% oil life. A gentle ring alerted me to the need for service and that's where it started. An appointment was scheduled and a loaner reserved for MY convenience! I showed up and I am walked through the steps of the service procedure. "Have a seat! Would you like water or something to drink?". My paperwork was processed,my loaner was waiting and I was on my way back to work! Three hours later I returned to the dealership and completed the service process by paying a very reasonable fee and collected my RDX with fresh oil AND it was detailed. Charles Boykin handled the process beautifully! I didn't expect perfection but that's what Charles and Proctor Acura gave me! Well done! More

I brought my car in for the 30 day checkup (I bought my car in February). The fact that they do this on every new car is great, and it was no inconvenience! Everyone is ALWAYS so friendly and the wait room car in February). The fact that they do this on every new car is great, and it was no inconvenience! Everyone is ALWAYS so friendly and the wait room area is comfortable. I especially like the free car wash with every service:) Since purchasing my car, my experiences have been amazing!! More

All the people are very customer friendly and service is excellent, they do a quality job and I would always recommend this dealership because of their fair prices and great work! excellent, they do a quality job and I would always recommend this dealership because of their fair prices and great work! More

I brought my MDX in for its first service a couple of weeks ago. Ron met me at my car, with paperwork ready to go. Once inside, he walked me through the serviced items needed. He also asked me if I have weeks ago. Ron met me at my car, with paperwork ready to go. Once inside, he walked me through the serviced items needed. He also asked me if I have my service coupons, but I had forgotten them at home. He saw I had my phone and asked me if I still had the email with the service discounts. I looked on my phone and I did and they graciously accepted my discount. It is the little things like this that make me bring my car and my business back to Proctor Acura! Thank you for wonderful service in a pleasant atmosphere. More

Thank you Proctor Acura for the amazing job on the Thank you Proctor Acura for the amazing job on the painting retouch and service on my 2008 ACURA TL. I can't even tell where the damage was to begin Thank you Proctor Acura for the amazing job on the painting retouch and service on my 2008 ACURA TL. I can't even tell where the damage was to begin with! I also had a diagnostic test done and a new battery put in. I am very pleased. Both Ron and Tony B. were very helpful and explained everything to me to my satisfaction. Everything was ready on time and my "loaner" car was exceptional also. There is one thing - I wish you were closer to Orlando. It's a bummer to have to travel over 4 hrs. to get high quality work done on my car. I have been your customer for over 8 yrs. and Tony B. has been my contact for all work done. He has always made sure that my car was in tip top shape before I left the garage. As a single woman who knows squat about cars but lots about photography.... I truly appreciate it. Of course i could always move to Tallahassee....um, not a chance though. I live next door to Disney. oh well. Thanks again Dolores A. Russo More

The only somewhat unpleasant part of my recent service experience was the cost- which couldn't be helped, given that I had exterior body damage to my car. Other than that, just like everything with Procto experience was the cost- which couldn't be helped, given that I had exterior body damage to my car. Other than that, just like everything with Proctor- it was above and beyond. Mr. Plymel is a sweet man- I sincerely appreciate the kind nature of all the staff, but he really makes you feel comfortable (even when you're about to shell out a large sum of money). I refer to my car as the extravagant purchase I made during my "quarter-life crisis." I don't regret it for a moment- and the care and service I receive from Proctor reaffirms that every time. I won't buy another type of car from any other dealership (although every time I get a loaner I decide that will be my next model Acura). More