Proctor Acura - Service Center

I have had my TL for about 7 years and I have almost 160,000 miles on my car. I moved back to Tallahassee from South Florida and I always return to the dealership for my scheduled maintenance. I am a ne 160,000 miles on my car. I moved back to Tallahassee from South Florida and I always return to the dealership for my scheduled maintenance. I am a newer Proctor member, but I am glad I associate with them. When I go in for maintenance, if there were any issues, they would let me know and provide me options. The service department would let me know if the problem needed immediate attention or if it is something that could be fixed down the road or during my next visit. I have an extended warranty and when my transmission went out, my warranty company wanted me to have someone else look at the transmission and have an adjuster come out. Charles was very accommodating and even recommended a repair shop that I could take my car too. They did a wonderful job. BUT I am NOT happy with the warranty company! lol OVERALL this is a wonderful and friendly dealership that I would recommend ANY and EVERYONE with an Acura or looking to purchase one... go to Proctor!!! More

After extensive research, I purchased an Acura MDX. I wanted a vehicle that would be just as dependable at 150,000 miles as the day I bought it. Each time I have visited the service department, Mr. Boyk wanted a vehicle that would be just as dependable at 150,000 miles as the day I bought it. Each time I have visited the service department, Mr. Boykin has handled my appointment. He is a pleasure to deal with. My appointments are always prompt. He explains everything clearly. He lets me know of any specials being offered that I may be interested in. All of the employees have been very nice. I'm so impressed with the service department and the friendly staff, that I'm certain my next vehicle will be another Acura. The service can't be beat!! More

Proctor Acura service team is absolutely the best. You are treated as if you are the only customer. This team of professionals does more than required. Their service reminds me of this quote by Steve Jo are treated as if you are the only customer. This team of professionals does more than required. Their service reminds me of this quote by Steve Jobs “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” I highly recommend this dealership with 5-STARS! More

Service at Proctor s is always above and beyond Excellent. Charles took care of an item that was technically out of my stated warranty period. This out of the ordinary and kind gesture was simply t Excellent. Charles took care of an item that was technically out of my stated warranty period. This out of the ordinary and kind gesture was simply to help make absolute positive that the recurring issue I was experiencing with a rear hatch noise was finbally nipped in the bud . Peter B. (the service dept. mgr.) was also very generous to see this item taken care of by Acura as well. Tony B. gladly came out when I came to pick up my car from service to explain a few ins and outs of the Navi system to help prepare me for a trip up into the NC mountains in the near future. It s a feature of the vehicle I haven t used much til now. I m positive finding several detination points much greater ease as well as making it quicker to get there. Thank you Tony B. , Peter B, and Charles B. very much as well as Proctor s Acura. I m back in love with my MDX. Sincerely, Chris Chrestensen P.S.: And, I appreciate the common courtesy wash as well. Just one of those little added touches you can only find with Proctor's Acura. More

Charles is friendly and provides great customer service. Quality of work is always great at Proctor Acura. Overall experience is always pleasant. Price is slightly higher than the average shop but they alwa Quality of work is always great at Proctor Acura. Overall experience is always pleasant. Price is slightly higher than the average shop but they always are willing to help out where they can with service coupons, etc. Also, you get what you pay for! More

We have purchased three cars from this dealer and have recived good deals and great service over the years. All the staff are pleasant and friendly. Robert Durand is a wonderful and knowledgeable salesp recived good deals and great service over the years. All the staff are pleasant and friendly. Robert Durand is a wonderful and knowledgeable salesperson and a pleasure to deal with. The service staff, the two mentioned above and Ron Plymel, who we have also worked with recently, are prompt, thorough, and very professional. They have always properly diagnosed problems on the first try, and we always get our car back cleaner than when we took it in for service. Also, the customer waiting area is a comfortable place to spend time in while your car is being serviced, is clean and spacious, and is well supplied with reading material and snacks/drinks. More

I had my first visit to Proctor Acura yesterday afternoon and was totally pleased with my experience there. I had been noticing a scrubbing feeling when I turn the vehicle and wanted to get it checked out. and was totally pleased with my experience there. I had been noticing a scrubbing feeling when I turn the vehicle and wanted to get it checked out. Charles, the service employee who assisted me, was very helpful & thorough in explaining what he found. I must say it was good to interact with someone in a service department who didn’t make me feel like I was clueless. I must also say thank you for your concierge services. I forgot about an email I needed to forward to a local newspaper before five and would not make it back home in time. However, thankfully I had my thumb drive with me and thanks to Proctor’s concierge services I was able to use the computer in their lobby and get the file emailed before my deadline. All around this was a very positive experience that I truly appreciate. Oh, also, on a hot summer day in North Florida the complimentary cold drinks are a plus. Thanks! More

Proctor Acura is truly embraces customer service. When I call in for maintenance, Ron or Charles remember who I am and make me feel like an old friend. Its hard to even think of buying a car from another d call in for maintenance, Ron or Charles remember who I am and make me feel like an old friend. Its hard to even think of buying a car from another dealership when you get this level of quality customer service and attention to detail. More

The waiting room is comfortable. The staff is consistently helpful and nice. The job is done correctly the first time. The dealership is convenient. The Saturday hours make it easy to get car consistently helpful and nice. The job is done correctly the first time. The dealership is convenient. The Saturday hours make it easy to get car serviced. More

Proctor Acura is great! They are extremely helpful and nice. They are also fast and efficent, and provide coffee and treats while you wait! Yum! nice. They are also fast and efficent, and provide coffee and treats while you wait! Yum! More