Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
314 Reviews of Proctor Acura - Service Center
Sort by
February 26, 2022
This is hands down the best service department I have ever dealt with. My side mirror needed to be replaced -4 months in and the delivery date from the distribution plant kept getting delayed. Donnie, Ja ever dealt with. My side mirror needed to be replaced -4 months in and the delivery date from the distribution plant kept getting delayed. Donnie, Jacob and Rodney called every Acura dealer trying to find me one. Finally- found one in Chicago. I had it installed the day it arrived. I have both my TL and ILX serviced there. Proctor is very fortunate to have such amazing people to represent them. Highly recommend - even if you did not buy a car from them. They treat you right !!! More
by Pearl
Employees Worked With
Jacob, Donnie Jones, Rodney Edgerson
February 25, 2022
Chris Stone was my service advisor. I could not have asked to be treated any better. There was no wait time for me and service was completed in a timely manner. Great experience! I could not have asked to be treated any better. There was no wait time for me and service was completed in a timely manner. Great experience! More
by Church
Employees Worked With
Chris Stone
February 20, 2022
A customer since 2019 the service team have always been prompt and provides updates as applicable while waiting. Friendly and informative about the details of service. prompt and provides updates as applicable while waiting. Friendly and informative about the details of service. More
by granny13
Employees Worked With
Chris Stone, Rodney Edgerson
December 11, 2021
Professional, courteous, friendly service. This is the only place that that has serviced my Acura. I appreciate the quality of the service department. only place that that has serviced my Acura. I appreciate the quality of the service department. More
by Skidlin1305
Employees Worked With
Rodney Edgerson
November 20, 2021
Always happy with Proctor dealerships. Have had 3 Honda Always happy with Proctor dealerships. Have had 3 Honda Accords, a Subaru, and now Acura MDX. Always a good experience, from purchase thrust service Always happy with Proctor dealerships. Have had 3 Honda Accords, a Subaru, and now Acura MDX. Always a good experience, from purchase thrust service. More
by mlellis68
Employees Worked With
Chris Stone
October 24, 2021
I have been a customer of Proctor Acura for 20 plus years and I have always been very pleased with the quality of their service. Everyone in sales, service and administration has always been very professiona and I have always been very pleased with the quality of their service. Everyone in sales, service and administration has always been very professional and courteous. I have never dealt with another dealership that compares with your standard of excellence. Sincerely, Satisfied Customer Stephen Cutshaw More
by Stephen
Employees Worked With
Peter Badia, Chris Stone
October 23, 2021
Staff is very friendly and service was great! When I was there they had a service rep out so they were really busy. Another person from another department stepped in to help. My car was taken in about 30 m there they had a service rep out so they were really busy. Another person from another department stepped in to help. My car was taken in about 30 minutes after my appointment so it took a little longer than I was told. This is the first time I have waiter longer than I was told but I was fine with that. Great customer service! More
by rmjohnson44
Employees Worked With
Chris Stone, Rodney Edgerson
October 06, 2021
This was my first service for this car and it was great. My appointment was at 1:30 and when I pulled into the dealership, there was a long line and I thought to myself. “Oh no, this will take forever.” My appointment was at 1:30 and when I pulled into the dealership, there was a long line and I thought to myself. “Oh no, this will take forever.” But, they took my car in exactly at 1:30, serviced my car and finished the car exactly at the time they promised. Also had the hand car wash which was great! I only had one question about my car, and they had a products person come over and explain to me what the “issue” was (an update to my system). The service person continued to update me throughout the time that I was there and that was greatly appreciated!!!! More
by Saltworksfarm
Employees Worked With
Rodney Edgerson
