Proctor Acura - Service Center

Mr. Ron was very pleasant and courtesy both over the phone and in person. And the rest of the staff I came in contact with were friendly. The service department was prompt and professional with their se phone and in person. And the rest of the staff I came in contact with were friendly. The service department was prompt and professional with their service. Ron explained to me everything that was going to be done to my vehicle and the price, so there were no surprises. More

Both Ron and Charles are great to work with. They have always been courteous and helpful. I am not surprised this dealership is so highly rated. I really appreciate getting a loaner and also the phone cal always been courteous and helpful. I am not surprised this dealership is so highly rated. I really appreciate getting a loaner and also the phone call when my car is ready. It has been washed and vacuumed. I can't imagine taking my car anywhere else for service--though it is a little pricey, it is definitely worth it for the quality of the service. When we bought the car a little over a year ago, we worked with Darryl, who made the experience pleasant rather than an ordeal. I will definitely go back to Proctor for my next car. More

Ron was very courteous. He gave me a loaner for the day. He called when the service was completed to inform me of what had been done. My Nav system had been acting up but of course was working fine when the He called when the service was completed to inform me of what had been done. My Nav system had been acting up but of course was working fine when they tried to find the problem. They called the Nav people and did a system run through to check it. Ron assured me that if I had problems with it in the future just to bring it right back and they would look at it again. The service department lets me know they are always there to serve me. You can't help coming out of there with a smile on your face! More

In and out in 20 minutes, I had no appointment, battery was acting up. Service changed the battery, ordered me a new terminal cable, and the car was good to go by the time I finished my complimentary muff was acting up. Service changed the battery, ordered me a new terminal cable, and the car was good to go by the time I finished my complimentary muffin. I always get consistent great service at this dealership. More

We appreciate the use of a loaner while our vehicle was being serviced. The service was right on time with the estimate I was given. When something was found that needed additional work I was called and as being serviced. The service was right on time with the estimate I was given. When something was found that needed additional work I was called and asked to okay the work. The only thing not done was the maintenance light was not reset. It is still on. More

I purchased my MDX from Procter Acura and have taken my car there for service relegiously except when out of town...The service department goes out of its way to accommodate my needs and especially Charles car there for service relegiously except when out of town...The service department goes out of its way to accommodate my needs and especially Charles Boykin. Needless to say they always accomplish in a timely manner and if needed provide a vehicle for my use. I highly recommend this dealership and my next vehicle will be purchased from them. Thank you! Leigh Fairbank Sopchoppy, FL More

I took my TSX in for its first oil change since I bought the car. I was very impressed with how friendly everyone was, how quickly they took care of the paperwork, and how convenient the shuttle service was the car. I was very impressed with how friendly everyone was, how quickly they took care of the paperwork, and how convenient the shuttle service was. Also, the price was especially good because I had a Web coupon. I really appreciated that because money is tight for everyone now, including Proctor Acura (I imagine). I have to drive to the other side of town to have my oil changed at the dealership, but I'll continue to do it because it was such a pleasant experience. More

Charles was an excellent example of what people expect from customer service. He was helpful, friendly and knowledgeable. He went out of his way to explain the details of the service performed on my vehic from customer service. He was helpful, friendly and knowledgeable. He went out of his way to explain the details of the service performed on my vehicle. Most importantly, he did not talk "over my head" even though I had limited knowledge on servicing a vehicle. I would definitely recommend Acura because of my great experience and the excellent customer service received. Kudos to Charles in Service! More