Proctor Acura - Service Center

Warm friendly and comforter Everyone was helpful They all seem to like their job and wanted to be helpful to you. Nice place to get service will definitely always use proctors Everyone was helpful They all seem to like their job and wanted to be helpful to you. Nice place to get service will definitely always use proctors More

Good service I have been using Proctor Acura service center since we bought our Acura MDX and have been happy with my service. I was sad to see Tony, whom I've bee I have been using Proctor Acura service center since we bought our Acura MDX and have been happy with my service. I was sad to see Tony, whom I've been dealing with since the beginning, not a part of the Proctor team anymore. More

Totally Disappointed in Proctor Acura TLH We brought our 2000 Acura TL in because it was over-heating and smoking. We dropped it off at approximately 8:30 am on October 20th. At approximately We brought our 2000 Acura TL in because it was over-heating and smoking. We dropped it off at approximately 8:30 am on October 20th. At approximately 1:15 pm, we called the service center because we were told we'd have a diagnosis by noon. When we finally received a call back at 1:30 pm, we were informed that one of the radiator cooling fans, the radiator, thermostat and coolant needed to be replaced at a cost of almost $1,200. Furthermore, Alex Roland informed us that they couldn't further test the cooling system because they could not remove the "melted" radiator cap. We decided to take an alternate route. When we arrived to pay the diagnostic fee and pickup the vehicle, I was able to remove the radiator cap with little effort (????). Furthermore, we were able to get the radiator, cooling fan, thermostat, radiator cap and coolant replaced for $370 (includes parts & labor) with no other issues so far with the vehicle. We understand that our vehicle is 17 years old, but this experiences has really caused us to truly question the integrity of the Proctor product and services being that we are owners of a Proctor Acura and a Proctor Honda. Our future patronage of Proctor products and services has sincerely been jeopardized. More

Excellent Service I have been a loyal Proctor Acura customer since 1996. Another salesman in my state convinced me that the Acura T L was the car for me. I wanted a spe I have been a loyal Proctor Acura customer since 1996. Another salesman in my state convinced me that the Acura T L was the car for me. I wanted a specific color and was told I had to accept what was on the lot. Tony had what I wanted in the color and he had 2.5 and 3.2. on the lot when we arrived. The manager would always treat us as though we were old friends when we came in to have the car serviced. The service department really spoiled us so I won't go anywhere else. I hear that Charles Boykins has retired but Alex was really nice when we came in so I think we're in good hands. More

Excellent service! I have always had excellent service for the many years I've been associated with Proctor Acura. This visit was no exception. A car wash and vacuum a I have always had excellent service for the many years I've been associated with Proctor Acura. This visit was no exception. A car wash and vacuum are always added. I feel confident that my vehicle is in good working order when I leave the dealership. Thank you Stuart Karp for handling the oil change in such a professional manner! More

Enjoyed my Visit From the time I drove my car into Acura dealership in Tallahassee until the time I was handed my keys, my experience was impeccable. I love my Acura a From the time I drove my car into Acura dealership in Tallahassee until the time I was handed my keys, my experience was impeccable. I love my Acura and I love the customer service I receive each time my car needs service. More

A+ Service! This is by far the BEST service department ever! They are always friendly, helpful, never pushy, and always punctual! I cannot ask for better servic This is by far the BEST service department ever! They are always friendly, helpful, never pushy, and always punctual! I cannot ask for better service! No matter what I have done, I am 100% satisfied! More

excellent I live an hour and a half away from Tallahasee. Tony in the Service part always is attentive to my pertinent auto needs. He makes sure there is a car I live an hour and a half away from Tallahasee. Tony in the Service part always is attentive to my pertinent auto needs. He makes sure there is a car available if I need it while they are servicing my car . The whole office is welcoming and super nice. They always make my day a little better . They have ran off maps for me to find a location in Tallahasee even. Ron Plymel called and reminded me about my Air bag recall, and set me up an appointment the next day . Ill recommend this Dealership to anybody ! Thanks for your kindnessand attention, Bonnie Clayton More