There is always some anxiety when change occurs. One reads reviews and still the trust factor of the star system leaves you cold and wondering. Well, Proctor treated me like the original dealer did. There was no one more important than my Subaru and my satisfaction. I was leery when I saw the 3 star rating, but I understand that expectations and results are biased, just like mine. There was no difference here. I was treated like I purchased my Outback from Proctor. Subaru demands that kind of service from their dealerships, no matter where you purchased your Subaru, PERIOD.
There are some bad apples in the bunch, no matter where you go, no matter where you buy, but I am extremely pleased with the service that I have received from my second dealership. The fear is gone and there is a bond of trust. Thanks to the crew at Proctor Subaru. I look forward to a long and satisfying relationship.