Progressive Chevrolet - Service Center

They really do care. It was a blessing for me to have Sherry Longwell helping me through this process of having my vehicle worked on. She was very calming as she explained It was a blessing for me to have Sherry Longwell helping me through this process of having my vehicle worked on. She was very calming as she explained what was going on with my car and what was needed to be taken care of. the vehicle was repaired quickly and the problem is now fixed. Sherry has gone above and beyond the call of duty to unsure all my needs were taken care of during this visit. I now look forward to my next visit knowing I have trustworthy service team on my side. Thank you Sherry Longwell and GREAT JOB!!!!! More

Outstanding I am exceptionally pleased with the service that I have received so far with Progressive. It is a very easy process and Kyle Pritchard is very knowle I am exceptionally pleased with the service that I have received so far with Progressive. It is a very easy process and Kyle Pritchard is very knowledgeable, courteous, friendly and goes out of his way to make my experience to the point that I completely trust having my truck serviced there. Outstanding Job! More

Progressive Cheverolet Very friendly, knowledgeable and efficient in services. I feeli can trust them with my vehicle. Thank you for your services and integrity! Thank you t Very friendly, knowledgeable and efficient in services. I feeli can trust them with my vehicle. Thank you for your services and integrity! Thank you to my mechanic for his labor and knowledge! More

buying car that was not really up to wat it was bragged up chevy garage really pulled a fast one on thisa car deal this buick sucks really want the impala back and they ereally could havewaived the hundred do chevy garage really pulled a fast one on thisa car deal this buick sucks really want the impala back and they ereally could havewaived the hundred dollar dollar repair on the impala More

Can't believe the service I got To: Bernie Re: 2006 Black Silverado 1. Front wheel bearing went out again. I believe it's the driver side again. 2. Radiator that was replaced- h To: Bernie Re: 2006 Black Silverado 1. Front wheel bearing went out again. I believe it's the driver side again. 2. Radiator that was replaced- had to add coolant to the overflow twice within the last week- coolant is leaking somewhere. 3. Transmission is still slipping- I can feel the transmission start to slip- especially when I'm traveling around 40-50 MPH up a hill and I'm going a constant speed. 4. Needs oil change. December 8, 2015 To: Craig/Tim Sanders (Dealers for the People) Re: 2006 Chevy Silverado This letter is to inform you of the poor service I received for my 2006 Chevy Silverado.I purchased this vehicle new in 2006 from your dealership from Nate Hefling- a really nice salesman- very polite, answers questions and was always very helpful- I only dealt wth Nate on vehicle purchases. These were the repairs on my Silverado: it only has 92,000 miles. 1. Right front wheel bearing went out- repaired at my expense. I'm certain you have the maintenance records to review the date when this was repaired. 2. Left front wheel bearing went out- Jay Johnson told me it was just my bad luck- repaired at my expense. I'm certain you have the maintenance records to review the date when this was repaired. 2 front wheel bearings??? 3. The number 2 and number 4 transmission bands needed replaced- July of 2015- repaired at my expense. When I picked up the truck, I called Bernie to say the truck was still not right- I took the truck back and he had the mechanic test drive the vehicle- they said they could not find anything wrong, they even had 2 different people drive the vehicle. 4. Took the truck back home- noticed a loud bang when driving- called Bernie and took the truck back in. I test drove the truck with a service manager (forget his name), I pointed out the "shaking" in the transmission when driving- he agreed. I had 4 new tires put on also. 5. Bernie said I needed a new torque convertor, Bernie also said I needed a new radiator because it was leaking fluid into the transmission- both repaired at my expense. 6. Took the truck home- I noticed a "gurgling" sound under the hood- noticed the overflow for the coolant recovery was empty- took the tuck back in and needed a new water pump- repaired at my expense. 7. Bernie said there was coolant in the transmission- needed to be taken apart again and flushed- I told him I already put 5,000 dollars into the truck and its still not right. Told him to put the truck outside. When I went to pick up the truck- Bernie just happened to call off that day- the service advisor (forget his name but he was very polite) that checked me out knew nothing about the truck, but he did say Jay Johnson wanted to talk to me about the truck and the repairs. As I was paying for the repairs again, the service advisor told Jay I was waiting so he could speak with me- Jay was talking on the phone at the time- Jay just looked up and told the service advisor "the keys are in it". I guess that was all Jay wanted to talk to me about. Now my transmission needs replaced- I went to 3 different transmission specialist and they all said the same thing- as soon as coolant was found in the transmission- the transmission should have been rebuilt. But your guys failed to do that- why? One guy said he could have rebuilt 2 transmissions for the amount of money I paid. Since 1998 I purchased the followng vehicles from your dealership: 1. 1998 Camaro 2. 2004 Trailblazer 3. 2006 Chevy Silverado 4. Brought my daughter in to lease a 2014 Chevy Cruze. 5. Brought another daughter in to purchase a 2014 Equinox, My wife and I also purchased another 2014 Equinox that same day! 6. In 1976 my father took me to Progressive Chevrolet to purchase my first vehicle, a 1975 Chevy Vega. With me being a loyal customer, you would think I would deserve better service than this- that a vehicle I purchased and brought in for repairs, regardless of how long I have owned it, would have been repaired right the first time and I would have been given the courtesy that a loyal customer deserves. I was hoping to trade up in 2016 to a new Silverado, but that thought has left me, my truck is not worth enough now, I've invested too much money in it. Here,s a comparison, I am Vice President of Production and Assistant Vice President of Administration, been doing it for 37 + years. I manage 3 manufacturing facilities and over 1500 employees. When a customer of ours has a problem- no matter how much they may have spendt with our company, or how big the account may be or how long they have been a customer of ours, I work to make it right- regardless of the cost to our company or how much of my time I may need to devote to make it right. That's how we operate- that is why we have been in business for over 100 years. That is why I am recognized as one of the top people in my chosen field, because I get things done right and work endlessly to make it right. If I have someone on my payroll that cannot perform their job or does not put the customer first- I replace them without hesitation- I do not want someone tearing down what we have built over the past 100+ years - trust. Now I'll need to take my truck to a specialist for a permanent repair and have it done correctly. I do not expect you will make this right or even make a futile attempt to make it right, although I feel you should. It was your employees that failed to make t right, your employees are representing Progressive Chevrolet- they are representing you. I'll take my business elsewhere and remind those looking to purchase a vehicle or may need repairs, not to bother with Progressive. When they ask why, I'll just show them a copy of this letter and the copies of the invoices. I'll notify the BBB and other agencies of the poor service and treatment, although it may not permanently hurt or create hardship on your business, but it will cause some people to think. Charles E. Taylor More

Repair Satisfaction I took my Malibu in to find why I had a soft rub noise on the front right and they found the problem and all is good. That is not all---The service r I took my Malibu in to find why I had a soft rub noise on the front right and they found the problem and all is good. That is not all---The service representative provided a loan car for the day so I could continue my business as a realtor. And that is not all---the next morning, while the loaner was in my possession, I locked the keys in the car. I was so frantic what to do and had planned to be at an appointment soon. My husband called Sherry Longwill, our rep, and she said "I will get right back to you". She did just that--she contacted OnStar and arranged for the car to be connected and had it unlocked for me and made it to my appointment. Sherry is a STAR in my eyes! My husband and I have always had great service with Sherry over the years, but this was above and beyond her call of duty. Thank you Sherry! More

service by progressive chevrolet My service was handled very well and on time.they treated me very well.I usually deal with Bernie Wymer,but this time I dealt with Fred Keller.Both se My service was handled very well and on time.they treated me very well.I usually deal with Bernie Wymer,but this time I dealt with Fred Keller.Both service people are very good. More

Prompt and courteous service. We have always received great service from Progressive, and this time was no different. Jay Johnson is always responsive to our needs and makes sure We have always received great service from Progressive, and this time was no different. Jay Johnson is always responsive to our needs and makes sure the service is done to our satisfaction. More