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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,038 reviews
July 20, 2026
Nothing but parts changers. Took in for soft brake pedal, they changed pads n rotors. Picked truck up, immediately checked and pedal still soft, going to floor. I went back in a Took in for soft brake pedal, they changed pads n rotors. Picked truck up, immediately checked and pedal still soft, going to floor. I went back in and stated still the same, although I spent $600. I was told there wasn't any codes so they wouldn't know what to do. Im going to have to get in somewhere else because pedal is getting worse More
by rrand59
Employees Worked With
Kane
May 16, 2026
I cannot say enough good things about the service department at Progressive Dodge Massillon, especially my service advisor Kane. From start to finish, he went completely above and beyond to help me a department at Progressive Dodge Massillon, especially my service advisor Kane. From start to finish, he went completely above and beyond to help me and made a stressful situation so much easier. Kane treated me with honesty, respect, and professionalism the entire time, and you can genuinely tell he cares about his customers. He kept me informed throughout the process, answered every question I had, and made sure everything was handled the right way. Customer service like this is hard to find nowadays. Progressive Dodge is lucky to have someone like Kane on their team. He is absolutely a VIP/GOAT service advisor and deserves serious recognition — honestly Employee of the Year material. If you need service done, ask for Kane. Highly recommend! More
by Bwright2290
Employees Worked With
Kane
May 12, 2026
Aj was very informative, obliging, and accommodating throughout my whole process!! All the repairs done on my vehicle were done properly and orderly!! throughout my whole process!! All the repairs done on my vehicle were done properly and orderly!! More
by Smith.hannah2023
Employees Worked With
Anthony (Aj)
May 07, 2026
Arranged appointme, for 11am, vie email dealer called and confirmed evening before. Arrived, person I was to meet was not there, nor was the vehicle. Was told it would be there in half an hour. Made an offer confirmed evening before. Arrived, person I was to meet was not there, nor was the vehicle. Was told it would be there in half an hour. Made an offer for the vehicle unseen, cash with no tread dealership counter offered by adding ceramic coating to the pice and a low ball offer to trade my current vehilce. Ingored me. Told to remove the addon, reoffered, cash no trade. Sales guy Joe says "Not willing to come off the list price if not buying the ceramic coating", Vehicle still MIA, Next he wants me to give him my card (debit or credit) to prove I'm serious. (I'm paying cash and have over $35 in certifed funds he had already seen). REJECTED THE DEMAND. Walked out, went over to North Coast Mitsubichi Akron where we got a deal in ten minuetes, These old school tactics are illegal SKIP THIS DEALERSHIP. More
by esellermi
Employees Worked With
Joe Belos
December 12, 2025
Complete waste of time. I asked multiple simple questions through their online chat and by email with Marissa, basic things about trade values and details about the car. The I asked multiple simple questions through their online chat and by email with Marissa, basic things about trade values and details about the car. They kept insisting they have a “Professional Appraiser” on-site, as if I’m bringing in some rare classic car. It made no sense. I’m also still waiting on the gift card their internet team promised. Overall, a complete joke. More
by Scott
Employees Worked With
Other Employees :
Chelsee Reich, Marissa Bender, Maria Hattery
September 19, 2025
We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive. More
by Cegan
Employees Worked With
Service department
August 20, 2025
Recently took my dodge van in for maintenance. Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in the loop every step of the way ! Highly recommend ! More
by Courtneyjean0116
Employees Worked With
Kane
