Progressive Chrysler Jeep Dodge Ram
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Bob is always very friendly and extremely helpful. Bob does not suggest repairs that are not needed I never feel like I am being taken unfair advantage of. I would suggest this dealer to anyone looking does not suggest repairs that are not needed I never feel like I am being taken unfair advantage of. I would suggest this dealer to anyone looking for good honest service. The sales department is also top notch. They are never pushy or high pressure. More
I would recommend both Progressive and Tom Byers because I've always received quick and curtious service. No matter how busy, Tom is always available and takes the time to make me feel welcome and comforta I've always received quick and curtious service. No matter how busy, Tom is always available and takes the time to make me feel welcome and comfortable. I appreciate the fact that the environment is professional, but not stuffy and pretentious. More
We use your dealership because Tom Byers always treats us We use your dealership because Tom Byers always treats us with a friendly and respectful manner. He always seems pleasant and eager to help with We use your dealership because Tom Byers always treats us with a friendly and respectful manner. He always seems pleasant and eager to help with anything from scheduling a simple oil change to getting us an appointment ASAP when more major issues arise. Thank you Tom Byers! More
A friend referred me to Mr. Byers. He said that Mr. Byers would make sure that my car was fixed and that I was happy before I left, and he did. He told me what was wrong with my car and what would nee Byers would make sure that my car was fixed and that I was happy before I left, and he did. He told me what was wrong with my car and what would need to be done to fix it. After my car was fixed Mr. Byers made sure that I was happy with the way my car was running and said that if I had any problems to call him and let him know. That's what I call great customer service. I would definitely refer my friends to him and your dealership. More
I have known Mark since I was young. He has ALWAYS treated my family wonderful. I told Mark what I wanted and the car I had picked out was already sold. He found me a very comparable car with more o treated my family wonderful. I told Mark what I wanted and the car I had picked out was already sold. He found me a very comparable car with more on it for a little bit more money and I was very happy with my new van. More
Bob was a very friendly salesman. Was a joy to deal with him. He spent many hours with us and had to stay past quitting time. He wasn't even mad about having to stay over.He has worked for the dealer for al him. He spent many hours with us and had to stay past quitting time. He wasn't even mad about having to stay over.He has worked for the dealer for along time and is getting ready to retire. Good luck to him in his retirement. Glad I got to meet him before he retired. More
My experience was extremely positive. Jin Stearns was very proffessional and curteous. Jin listened to what I was looking for and did everything possible to find the right vehicle for me. I did shop at very proffessional and curteous. Jin listened to what I was looking for and did everything possible to find the right vehicle for me. I did shop at another dealer and considered buying from them. However after returning to Progressive, Jin and his manager made my offer to stay with Progressive hard to beat. Again they did it with proffessionalism and without tearing down the competitor. I highly recommend Progressive and expect to buy more cars from them in the future. More
I recieved three recall notices on my 2009 Dodge Grand Caravan. I called Tom and set an appointment for Wednesday the 16th at 8am. Tom was wonderful working around my schedule and answered all my questi Caravan. I called Tom and set an appointment for Wednesday the 16th at 8am. Tom was wonderful working around my schedule and answered all my questions. They had all the work done in a very timly mannor and the van is working great. Progressive is lucky to have such a WONDERFUL employee working for them. When I am ready to look for another vehicle I will look at Progressive due to how fantastic I have been treated. More
I called Tom early in the morning, to try and get in that day. He quickly returned my call. And to my surprise he was able to squeeze me in. I got my work done quickly and got a car wash out of it. As always day. He quickly returned my call. And to my surprise he was able to squeeze me in. I got my work done quickly and got a car wash out of it. As always walked out with a handshake and thank you. Couldn't ask for better service. More
Great experience. Bob made sure the car was serviced exactly the way it was sopposed to be serviced. He made it personal and made sure I was satisfied with everything. The car was washed ond presented t exactly the way it was sopposed to be serviced. He made it personal and made sure I was satisfied with everything. The car was washed ond presented to me in a very professional manner. I would not hesitate to recommend this dealership to anyone. It was Great! More


