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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,031 reviews
August 29, 2015
My First Car Buying Experience This dealership has earned 5 stars specifically because of how well everyone worked to give me exactly what I wanted and more. Being a first time car This dealership has earned 5 stars specifically because of how well everyone worked to give me exactly what I wanted and more. Being a first time car buyer, it was pretty nerve racking, but they made it all so easy and I was definitely well taken care of. Progressive is the dealership I would recommend to anyone who wants to not only get what they want but also build a lasting relationship with an outstanding staff. More
by Tiara
Employees Worked With
Justin Carter, Dean Waldron, Alyssa Donahey, Frank Longo Sr
August 28, 2015
Excellent I went into the dealer think I would probley not get a car but Maria was a good help I loved all the nice friendly people I loved my experience I went into the dealer think I would probley not get a car but Maria was a good help I loved all the nice friendly people I loved my experience More
by marchingmustang21
Employees Worked With
Maria Hattery, Alyssa Donahey
August 27, 2015
excellent experience Awesome experience. Frank and Mitch were so nice. Made my life really easier. All the finance process was fast and easy. This is really amazing place. Awesome experience. Frank and Mitch were so nice. Made my life really easier. All the finance process was fast and easy. This is really amazing place. All the staff is really good. Congratulations. More
by dealership
Employees Worked With
Frank Longo Sr, Mitch Mann
August 27, 2015
Andy Katich when my husband and I came to Progressive Dodge knowing what vehicle we were there to look at, we were greeted by Andy Katich who was very polite and when my husband and I came to Progressive Dodge knowing what vehicle we were there to look at, we were greeted by Andy Katich who was very polite and tried locating the exact vehicle we were there for and figure out the best and quickiest way to aquire the vehicle and did a great job of doing so! Thank You Andy for all your assistance and being kind and courteous! thanks again!! Thank You Alyssa Donahey also, in Financing she was also quick,kind and courteous! Joseph S. Walczak & Cynthia R. Walczak More
by rosebudj22
Employees Worked With
Andy Katich, Alyssa Donahey
August 27, 2015
Customer Oriented When my husband and I arrived at Progressive, the staff was waiting for us with friendly smiles and open arms, eager to work with us. Mark, Dan, Wayne When my husband and I arrived at Progressive, the staff was waiting for us with friendly smiles and open arms, eager to work with us. Mark, Dan, Wayne and of course Frank, all have tremendous attitudes and made the trade-in and purchase process the best, by far, that we have ever experienced with a vehicle dealership! We will definitely make the trip from Pittsburgh to Progressive again! Kim- All Seasons Landscape Solutions More
by kim
Employees Worked With
Dan Gordish, Mark Anderson, Wayne Farris, Frank Longo Sr
August 27, 2015
Great, very helpful Our salesman, Andy katich was very nice, and took the time to show us the difference in the two cars we were looking at. Will go back in the future, a Our salesman, Andy katich was very nice, and took the time to show us the difference in the two cars we were looking at. Will go back in the future, and will ask for Andy again!! More
by Crash813
Employees Worked With
Mike Corbin, Andy Katich
August 26, 2015
Great Dealership/awesome salesman !! We saw the truck we have been looking for on an internet ad for Progressive, and it seemed to good to be true, but it was legit! We called and made an We saw the truck we have been looking for on an internet ad for Progressive, and it seemed to good to be true, but it was legit! We called and made an appt. to come in and look at the truck. We drove from a couple hours away. We drove the truck and got a good interest rate and the rest is history ! We would highly recommend this dealership and especially recommend the salesman we had ! More
by Ramguy
Employees Worked With
Andy Katich
August 25, 2015
Helped my Family in a time of need! I came in with no hope of getting a new car or so I thought. I was upside down on a vehicle from a buy here pay here place. It was a disaster I had no I came in with no hope of getting a new car or so I thought. I was upside down on a vehicle from a buy here pay here place. It was a disaster I had no idea what I was doing till it was done. I had heard of a summer clearance deal on the radio from Progressive and decided it wouldn't hurt to try my luck. So I went down and met with Andy. At first it was seeming hopeless and I was giving up on the thought of getting a safer vehicle for winter. But then as I expressed the fact that I didn't have a lot of money on top of the situation with my vehicle I had currently it seemed like the atmosphere changed. He got up to go run the situation by his manager. When he returned it was with amazing news. We actually had a chance at getting a new car at the price I needed. We even got the one we wanted. It was an amazing experience they saved us from another sketchy winter. Alyssa in finance helped me get all the warranties I wanted for a price I could afford. She also explained everything I couldn't quite understand and detailed out how to enact all my warranties. All in all everyone at Progressive was amazing and extremely nice! More
by Concrete
Employees Worked With
Andy Katich, Alyssa Donahey
August 24, 2015
Saleman wondeful dealership didn't deliver My salesperson, Andy was amazing. Very kind and helpful. I went in with my own financing and purchasing a used vehicle. I selected a 2014 chrysler My salesperson, Andy was amazing. Very kind and helpful. I went in with my own financing and purchasing a used vehicle. I selected a 2014 chrysler town & country. My van haf just over 29,000 miles and was a "certified pre-owned" vehicle. Andy explained that in order for that certification it had to pass extra checks set by chrysler standards. That put me at ease about purchasing a used vehicle. Finance manager sold me an extended warranty that he claimed as long as I paid it in 12 months there would be not interest. I explained to him that money was a little tight for the summer due to my husband not being employed during summers and would be okay to make payments until August. Oh sure he tells me. 2 months and a threat to cancel AND a late fee later he lied. Not only that But 2 months after ownership I was told by 2 seperate facilities that I needed two front new tired and rotors. Really! Certified Preowned hmmmm More
by crumbyakron
Employees Worked With
Andy Katich
August 24, 2015
Would never go Back!!! They are a HIGH pressure sales dealership. They advertise a vehicle on the internet sites for thousands cheaper, till they tell you that you don't qua They are a HIGH pressure sales dealership. They advertise a vehicle on the internet sites for thousands cheaper, till they tell you that you don't qualify for that price. That's only with the incentives. They try to do the old, what do you want you payment to be a month, and extend out your loan. I was so upset after going there, I was embarrassed to have their sticker on the back of my car. I can't get it off, otherwise it wouldn't be there. I will never buy from them again. I came back because my car was not going into gear and they keep trying to sell me features for my car it already had. They never did fix the issue, even though it was under warranty. I went to another Dodge dealership in Wooster and they helped me with my issue, no questions asked. I won't even step foot in there again. I actually hate dodge, Chrysler, jeep now because of this. I recently bought a Chevy, I can't see my self driving a dodge ever again. I am still considering getting rid of my car for a nice FORD. I think I will google how to get their sticker off my car!!! More
by Nurse123
Employees Worked With
Justin Carter
