Progressive Chrysler Jeep Dodge Ram

Great experience From previously leasing at Dalton Haasz we couldn’t have been happier coming to Progressive. Ryan never tried to sell us anything we didn’t want and w From previously leasing at Dalton Haasz we couldn’t have been happier coming to Progressive. Ryan never tried to sell us anything we didn’t want and worked so well with us, which never happened at Haasz. We are happy to now be working with Progressive! More

Service Above and Beyond Expectations! From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful. My problem was identified and fixed whil From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful. My problem was identified and fixed while I was there without having to make an appt. And return another day. This dealership is not the closest close to my home but after my initial phone conversation with parts, I went there. As Roy checked me in for service, he discussed with me my service history and confirmed all was still good with my vehicle. This is by far one if the best parts/ service visits I've experienced in awhile. I will definately be doing my service work there from now in. More

Warranty I couldn’t cancel People are nice the only problem is I told them what I wanted to pay a month I have a 790 credit score so I went to sign the papers and they said I ha People are nice the only problem is I told them what I wanted to pay a month I have a 790 credit score so I went to sign the papers and they said I had 1.9 percent financing they talked me into an extended warranty couple weeks later I decided I didn’t want it mainly because it was 4000.00 I went back to cancel the extended warranty they said I couldn’t because I got the rate because I bought the warranty so they got me for 4000.extra dollars so I won’t got back to them for another vehicle I should have questioned it before I signed for the van which I love More

Worst car buying experience of my life. I don’t even know where to start, this was hands down the worst car buying experience I’ve ever had at a dealership! If I could give a 0 rating I woul I don’t even know where to start, this was hands down the worst car buying experience I’ve ever had at a dealership! If I could give a 0 rating I would. I found a couple vehicles online and my dad went with me to help me decide and to give me advice. We test drove two vehicles and I decided on one of them. Then we went inside to start discussing buying the vehicle. I wish I never would have walked through those doors! Negotiating the price of the 2016 Jeep Cherokee was absolute xxxx. It was listed on Carfax as overpriced to begin with, so we tried to negotiate in order to get my payments down to where I was comfortable with. After about two hours we finally had it at a price I was reluctantly willing to accept it at, when we told them we were going with our own financing. At this point they completely went back on their offer and said that if I was going with my own financing then the car would be full price again. I understand that they get kickbacks from the companies that they finance through, but back up to full price? My dad ended up talking to the sales manager, Clayton Sanders, because he had a few questions. The sales manager was extremely rude from the start of the conversation and we again went back to talk to the salesman, Mitch. My dad made a comment that after this he was not going to purchase another vehicle there. The salesman, Mitch then went and told the sales manager this and the sales manager came back to Mitch’s desk and rudely told my dad that he no longer wanted to go through with the sale if that’s how he felt! My dad explained that I (his daughter) was the one buying the car, not him, and just because he said that HE would never buy a car there again, was no reason not to sell the car to me. This process took over 6 hours and the way the sales manager talked to my dad and I literally had me in tears by the end of it. The sales manager finally said that he would go through with the sale, and I put $100 down on the vehicle to hold it until Monday when I could call the company I was getting my loan through. I thought about it for the rest of the weekend and decided I did not want to purchase a vehicle from someone who was so arrogant and rude. By Monday I had found the same car, with more options (like heated seats), and less miles at a different dealership for cheaper! Needless to say I went with the other dealership and I have never been happier with my decision. More

Got a great lease Thanks Ryan Happoldt for your help! Looking for a car, give him a call! Great selection, treated fair, and a nice quality dealership. Bell is ringing Thanks Ryan Happoldt for your help! Looking for a car, give him a call! Great selection, treated fair, and a nice quality dealership. Bell is ringing today! More

Terrible Service, Buyer Beware In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car ho In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car however this car over the last 3 years has had multiple problems which their service department could never seem to fix. Some of the problems that occurred include the drivers seat moving when coming to a stop or accelerating (supposedly repaired but still occurs), windshield wipers coming loose (after it was supposedly recall repaired), Stop start continuously breaking (4 times in the last 3 years), everything in the car rattling when listening to music, sunroof making awful squeaking noises when opening or closing, engine squeaking noises (supposedly repaired once but it was still occurring when driven after service), service removing parts from my car but not replacing them (such as battery terminal covers). All of this was addressed with service but none was ever actually fixed. At first my service advisor was Mike Corbin. He will lie to you and treat you with disrespect. He will deny a problem exists with the car. He will up-sell service to you, lying that it is recommended service by jeep. I then started working with Roy Shook, who I have found to be respectful and truthful. I also worked with Bill Talbot. He also lies as Mike Corbin does. At one point, he called me to tell me i would have to pay for the loaner car since my car had been repaired since the following morning. He claimed that he left a message stating so but really the voicemail only consisted of him hanging up the phone. He also stated that he texted me that my car was done (did not occur). When I called him on these lies and told him i would not be paying for the loaner, he hung the phone up on me. I called back and spoke to his manager who waived the loaner charges due to bill's incompetence. When I picked up the car, the engine noises were still occurring, the stop start now no longer worked, and the battery terminal covers were removed and not replaced. The final straw for this dealership was when I discovered a water leak in my car that flooded the front and back passenger side carpets. I researched online that there was a service bulletin written 1 month after I purchased this car for this exact problem occurring due to a manufacturer defect where a sealant was not used. I verified that there was no sealant in this area so i took in the car for service expecting them to fix it. I was told that this would not be covered due to my bumper to bumper warranty expiring, even though the cause was a blatant manufacturing defect. At this point I decided that it was no longer worth keeping a lemon-ed car with a service department that was generally incompetent. I will not buy another Chrysler car, especially from this dealership. they do not care once they have your money. Their service and professionalism from most was very bad and not worth the headache. More

Disappointed to say the least Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should have bought an extended warranty on something that should have been check. It's all good. I will be out for my free oil changes and that will be it. I will not be back out there for anything else or ever buy from there again. I will make sure I let others know as well. Just my experience. Oh wait you guys did offer me a free 5 star car wash on a rainy day. That makes it all better. Manager stated he buys extended warranty on every one of his cars. Understand why if he is buying from there. More

Wrong sticker I Purchased a vehicle from the dealer the window sticker was incorrect the dealer told me it’s not their problem they did not put the sticker on the I Purchased a vehicle from the dealer the window sticker was incorrect the dealer told me it’s not their problem they did not put the sticker on the vehicle More

Time Wasted I was contacted several times by this dealership over about a 6 week period, I finally made an appointment, when I got there the person I was supposed I was contacted several times by this dealership over about a 6 week period, I finally made an appointment, when I got there the person I was supposed to meet was too busy to speak to me, you would think after all the contact I had he would have been available, so the sales manager put me with someone else, he asked what kind of vehicle I was interested in, then he asked if I had a trade, I said yes, he then took my keys, I didn't see him again for 45 minutes, I had to go find him, when I did I asked for my keys back told him I didn't have any more time for this, about 3 days later the sales person and sales manager both emailed me, asking what they could help me with, really? After 6 weeks of back and forth conversations with more then one person there they were talking to me as if this was the first time we had talked, never did get a value for my trade or even a price of the vehicle I was interested in ,very unprofessionall will not be going back there again, and I was a return customer my wife and I have bought 1 used car and 2 new ones from them, I think their service has really gone downhill More

Dazzed and blindsided Found a vehicle on their website that I liked. I inquired to its availability, which they said it was. They suggested I make an appointment if I wan Found a vehicle on their website that I liked. I inquired to its availability, which they said it was. They suggested I make an appointment if I wanted a test drive. A date and time was set within a few days of contacting them with my interest. When I showed up they were very busy. I was promptly greeted and well taken care of. This is not a bad review of my salesperson. I test drove the vehicle and was impressed. I expressed my interest to purchase. We talk about the price and haggled a little bit. We came to an agreement with the price. My salesperson got approval from the front desk/management to sell the car to me at agreed price and what payment financing I was comfortable with. I provided my financial info and the salesperson took it to the front to get the paperwork going. Time passed, maybe 30 minutes or more. The salesperson came back and said he didn't know how tell me this, but the car was already sold. I just sat there shocked and dazzed. One minute excited to be buying this car, the next minute disappointed. My salesperson said he asked his supervisors if there if a similar vehicle, at a similar price and similar options that they could offer me. He said that they said NO. No attempt by this dealership was made to see if some other make or model would be a fit for me. I guess they had met their sales quota for the day or month, and it was 30 minutes to closing time. So my two hours of time spent at this dealership boiled down to an explanation and apology that took about a minute and then I was walking out the door in a daze. What had taken place did not hit me until hours later. I will not be returning to this dealership. Purchase from this business with your eyes open. Management only seems to see customers as a number. More