Progressive Chrysler Jeep Dodge Ram

Terrible Service, Buyer Beware In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car ho In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car however this car over the last 3 years has had multiple problems which their service department could never seem to fix. Some of the problems that occurred include the drivers seat moving when coming to a stop or accelerating (supposedly repaired but still occurs), windshield wipers coming loose (after it was supposedly recall repaired), Stop start continuously breaking (4 times in the last 3 years), everything in the car rattling when listening to music, sunroof making awful squeaking noises when opening or closing, engine squeaking noises (supposedly repaired once but it was still occurring when driven after service), service removing parts from my car but not replacing them (such as battery terminal covers). All of this was addressed with service but none was ever actually fixed. At first my service advisor was Mike Corbin. He will lie to you and treat you with disrespect. He will deny a problem exists with the car. He will up-sell service to you, lying that it is recommended service by jeep. I then started working with Roy Shook, who I have found to be respectful and truthful. I also worked with Bill Talbot. He also lies as Mike Corbin does. At one point, he called me to tell me i would have to pay for the loaner car since my car had been repaired since the following morning. He claimed that he left a message stating so but really the voicemail only consisted of him hanging up the phone. He also stated that he texted me that my car was done (did not occur). When I called him on these lies and told him i would not be paying for the loaner, he hung the phone up on me. I called back and spoke to his manager who waived the loaner charges due to bill's incompetence. When I picked up the car, the engine noises were still occurring, the stop start now no longer worked, and the battery terminal covers were removed and not replaced. The final straw for this dealership was when I discovered a water leak in my car that flooded the front and back passenger side carpets. I researched online that there was a service bulletin written 1 month after I purchased this car for this exact problem occurring due to a manufacturer defect where a sealant was not used. I verified that there was no sealant in this area so i took in the car for service expecting them to fix it. I was told that this would not be covered due to my bumper to bumper warranty expiring, even though the cause was a blatant manufacturing defect. At this point I decided that it was no longer worth keeping a lemon-ed car with a service department that was generally incompetent. I will not buy another Chrysler car, especially from this dealership. they do not care once they have your money. Their service and professionalism from most was very bad and not worth the headache. More

Disappointed to say the least Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should have bought an extended warranty on something that should have been check. It's all good. I will be out for my free oil changes and that will be it. I will not be back out there for anything else or ever buy from there again. I will make sure I let others know as well. Just my experience. Oh wait you guys did offer me a free 5 star car wash on a rainy day. That makes it all better. Manager stated he buys extended warranty on every one of his cars. Understand why if he is buying from there. More

Wrong sticker I Purchased a vehicle from the dealer the window sticker was incorrect the dealer told me it’s not their problem they did not put the sticker on the I Purchased a vehicle from the dealer the window sticker was incorrect the dealer told me it’s not their problem they did not put the sticker on the vehicle More

Time Wasted I was contacted several times by this dealership over about a 6 week period, I finally made an appointment, when I got there the person I was supposed I was contacted several times by this dealership over about a 6 week period, I finally made an appointment, when I got there the person I was supposed to meet was too busy to speak to me, you would think after all the contact I had he would have been available, so the sales manager put me with someone else, he asked what kind of vehicle I was interested in, then he asked if I had a trade, I said yes, he then took my keys, I didn't see him again for 45 minutes, I had to go find him, when I did I asked for my keys back told him I didn't have any more time for this, about 3 days later the sales person and sales manager both emailed me, asking what they could help me with, really? After 6 weeks of back and forth conversations with more then one person there they were talking to me as if this was the first time we had talked, never did get a value for my trade or even a price of the vehicle I was interested in ,very unprofessionall will not be going back there again, and I was a return customer my wife and I have bought 1 used car and 2 new ones from them, I think their service has really gone downhill More

Dazzed and blindsided Found a vehicle on their website that I liked. I inquired to its availability, which they said it was. They suggested I make an appointment if I wan Found a vehicle on their website that I liked. I inquired to its availability, which they said it was. They suggested I make an appointment if I wanted a test drive. A date and time was set within a few days of contacting them with my interest. When I showed up they were very busy. I was promptly greeted and well taken care of. This is not a bad review of my salesperson. I test drove the vehicle and was impressed. I expressed my interest to purchase. We talk about the price and haggled a little bit. We came to an agreement with the price. My salesperson got approval from the front desk/management to sell the car to me at agreed price and what payment financing I was comfortable with. I provided my financial info and the salesperson took it to the front to get the paperwork going. Time passed, maybe 30 minutes or more. The salesperson came back and said he didn't know how tell me this, but the car was already sold. I just sat there shocked and dazzed. One minute excited to be buying this car, the next minute disappointed. My salesperson said he asked his supervisors if there if a similar vehicle, at a similar price and similar options that they could offer me. He said that they said NO. No attempt by this dealership was made to see if some other make or model would be a fit for me. I guess they had met their sales quota for the day or month, and it was 30 minutes to closing time. So my two hours of time spent at this dealership boiled down to an explanation and apology that took about a minute and then I was walking out the door in a daze. What had taken place did not hit me until hours later. I will not be returning to this dealership. Purchase from this business with your eyes open. Management only seems to see customers as a number. More

Worst Car Purchase Ever Dear CDJ/FIAT, Last week my fiancé and I experienced a very poor situation at Progressive Chrysler Dodge Jeep in Massillon Ohio. I will try and be Dear CDJ/FIAT, Last week my fiancé and I experienced a very poor situation at Progressive Chrysler Dodge Jeep in Massillon Ohio. I will try and be brief but to the point. Tuesday March 5th, my fiancé and I test drove a 2018 Chrysler Pacifica with 37700 miles. Wednesday March 6th, we returned to test drive a used Town n Country and re-test drive the 2018 Pacifica During the same visit on 3/06/2019 we sat down with Salesmen John Kerry to talk numbers and try to come to a purchase agreement on the Pacifica. We were told during this visit numerous times that the price was non-negotiable and that the dealership would not move at all on the price During the initial negotiation a potential trade was purposed, but during talks, my fiancé and I removed the trade as we would be able to afford the Pacifica and retain our trade. With the above understood, my fiancé and I asked if a second key fob and floor mats could be added to deal at no cost to us since there was to be no negotiation on the vehicle price. The Salesmen, John Kerry asked if this was done, would we purchase the vehicle. We said “yes” and signed that we would. After another 10-15 minutes waiting for the answer John Kerry returned and started presenting more numbers and another purchase proposal and then wanted to know if giving us more on the trade was an option after we stated that we were no longer trading in the vehicle. At this point, our question on the key fob and floor mats was not answered. We then asked, what about the key fob and floor mats. We were then given an absolute “no”. Not happening. We were told again that they can’t do anything more on the vehicle. My fiancé and I then decided that to walk and not buy the vehicle. This first visit was very frustrating. At no point did John Kerry give us the impression that he was attempting to help us buy this vehicle. Every request was answered with a curt “No”. We understood that the vehicle was nicely priced compared to similar vehicles. That is why we decided to give up on price negotiation and ask for a second key fob and floor mats. This was again answered with another short and curt “No”, so we left. At this time, we spoke to no one else except for John on this second visit. On Wednesday March 6th, I called and spoke to Jacob Brown, one of the sales managers. I explained to Jacob that we liked the vehicle, a simple yes to the key fob and floor mats and we would have went forward with the purchase. Jacob proceeded to advise that the dealership was losing around $2000 - $3000 dollars on the vehicle and that the price couldn’t be moved. Jacob stated that he also went to the owner of Progressive Auto Group and asked about the key fob. Jacob stated that all they could do to help us out is to give us $100.00 off the retail price of the key fob. He also stated that the floor mats was $500.00 (retail) and that they couldn’t put those into the deal either. Just found out today (a week later), our cost on the all-weather slush mats is $260.00… more lies. Jacob was helpful during this call. But during the call, Jacob stated that if another sales manager (who was not named) would have been at the dealership, they would have not done business with my fiancé and I only because I was questioning the concept that the dealership could not move on the price and that they were losing money on the sale. Having been in the auto sales business, I understand many of the business nuances, finances and budgets. This is not to say that all dealers are the same. But I did mention that there are many ways in which money can be made, and since we were never offered to see the what the dealer purchased the Pacifica at from wholesale, I have no idea if the dealership is losing money or not. But for me to state such things is to assume that I am calling someone at the dealership a liar. That is not the case, rather, it is their word verses what I don’t know. So yes, I am cautious when a dealership says we are losing money on a sale of a vehicle. This is the first time Jacob alluded that they would not do business with someone just because they are cautious of what is being said while not being shown evidence. We agreed to the key fob at a discount and provided the dealership information to proceed to pull credit and line up financing. The next day on Thursday March 7th, I was online to pull the VIN from the sales listing on the dealers’ website. Upon seeing the vehicle, the dealership had lowered the price of the vehicle $320.00!! I promptly called the dealer and left a message with Jacob Brown advising of the price decrease and that we would expect the price decrease to be honored. A phone call was returned a while later by a sales person that we did not work with and they said that that the price would be honored. At this time, I should have asked about the key fob, but did not. When my fiancé and I arrived that evening to pick up the vehicle we were presented with final purchase information. What was missing from the new deal was the key fob. At this point in time this is when the dealership became obstinate, obtuse and created a very hostile environment for us, but I would also imagine for those customers close by who could hear the ensuing disagreement and excuses from the salesman and sales manager at Progressive. At first, John Kerry kept repeating the same excuses, the price drop that happened was a mistake and they were honoring that, but because we were making out better than before, the deal that was agreed upon with the key fob was out. After several rounds of discussing with the how their mistake shouldn’t negatively impact us, we asked to speak to Jacob. When Jacob came over, instead of trying to resolve the issue, he only escalated the situation even further by not honoring what was previously discussed about the key fob. Jacob stated that the price drop was a “Mistake” which I promptly refuted by stating that it was not a mistake and even if so, the dealership’s mistake or automated price drop should not negatively impact us. Jacob continued to deflect and gaslight and trying to make use feel stupid for not understanding why we shouldn’t expect the key fob. Another issue is that the key fob and its removal from the deal was never mentioned, not once, until we arrived. At one point in the conversation with Jacob, he looked at the salesman and asked, “Do you even want this sale”? which the salesman didn’t answer. This goes along with my previous statements that the dealership acted on numerous occasions that they did not want to sell us a car. Because vehicle is what we wanted, we continued to purchase the vehicle but only because it was competitively priced. But the lies of being told that the price was non-negotiable for two days and then for it to drop by “mistake”, and then the key fob being removed the actual sale, we will never return to this dealer. When the sale was done, we weren’t given a thank you, handshake, full tank of gas, a walk through, nothing. We signed a couple pieces of paper and left. What I find asinine is that a key fob and floor mats, when it comes to the dealer, all they are losing is the cost on the parts and the small amount that the technician is paid for programming the key fob. However, numerous times we are coated retail pricing. Yet, I told Jacob that they are only losing the dealership’s cost on the part and only addressed with more excuses. Jacob Brown’s actions and demeanor and his ability to try and deflect on to us the dealerships wrong doing is the worst experience that my fiancé and I have ever had at dealership. We will not return. EVER! More

Horrible service, not up to par with sales team Have had a good experience purchasing vehicles at Progressive but their service is absolutely horrible. Would not recommend purchasing a vehicle from Have had a good experience purchasing vehicles at Progressive but their service is absolutely horrible. Would not recommend purchasing a vehicle from them if you intend on getting service from them afterwards. I've been purchasing and servicing Chrysler products for 25+ years and have experience at major Chrysler dealers over the years and never been treated like this and so dishonest by this one. I gave up on them for service a while ago when they couldn't install a new seat properly in my Dart and lied about balancing and rotating my tires on my Journey- had it done right before a major trip and car shook like crazy afterwards and had to take it into a tire dealer to get it corrected. Tire dealer said it looked like there was no evidence of any new balancing on the tires after rotation. I thought it was suspect when service guy told me they didn't have enough time for the tires and then suddenly called me back and said they were done. The Dart had to have a new bottom leather cover on the seat installed because the color came off. After they installed it I got into the car and my knees were higher than my waste. Techs already left for the day and I had to drive around in the car like that a few days before I had to convince them the seat wasn't installed correctly. I stopped going there for service after those 2 instances with my vehicles. Fast forward to this week. My Journey wouldn't start and was completely dead. Called Chrysler roadside service through my MaxCare warranty and they sent someone over from Canton towing. They tried jumping the car but the battery would not hold a charge and car would not run on it's own. My plan was to get the car started and get a new battery but I couldn't. Canton towing told me to call Chrysler again and get a tow truck because it looks like the alternator is bad, I would of had my car towed to another Chrysler dealer but was told it was too far for my warranty to cover so I had no choice but to tow it to Progressive. Tow driver wrote down what my situation was and said he would drop my car off at Progressive and they would call me. Mr Corbin called me and asked why my car was there. My response was Progressive was supposed to get a note as to why and he initially acted like he didn't know. I told him why it was there and his response was "yeah that's what is written down"- almost like he was testing me or something like I would lie to him. Thought that was really strange. He knew I had Max Care warranty and also told him about a few issues with the car they could look at while they had it despite the battery/alternator issue. I noticed the coolant was low and the panel on the bottom of the drivers seat that has the seat adjustment controls cracked off. I tried to repair the seat myself but the tabs were cracked and it would not stay on. They had the car all morning and I received a text and an email (never a call) that they evaluated my car and found the issue. Stated my battery was completely dead and heater hoses had a leak. They recommended a new battery and repair heater hoses. I got an estimated invoice of how much it would cost to repair the car. The invoice only listed the cost of a new battery and had zero cost associated with the seat repair. I actually had to call Mr Corbin late in the day to talk to him. He told me the tech was able to repair the seat, however I told him that could not be possible because the tabs were cracked but he assured me it was fixed. He also told me my Max Care would take care of the heater hose issue. He then said the battery was totally dead and it looked like the alternator was fine. I informed him the battery was less then a year old and I could exchange it for a new one with NTB and he said that would be ok. I did that and then got a rental (which I had to ask for btw, even though it is supposed to be part of my warranty) and the next day I received a text my car was done. I now regret not calling ahead of time but Mr Corbin never bothered to communicate with me over the phone. I had to initiate the calls. I ended up getting my invoice and there was a $100 battery diagnostic fee and a $25 fee to fix the seat, despite it not being on my estimate and I did not recall the diagnostic fee being mentioned to me. My assumption is that there may be a fee associated with installing the battery since it is inside the wheel well and is not an easy install, but not $100.00. Keep in mind I have a Chrysler/FCA Max Care warranty that payed for the labor for them to open the hood of my car and fix the heater core and I brought the car to the dealer under the assumption from the sub contracted towing company's initial assessment that the alternator was bad. Progressive got paid for the labor to look at my car through the warranty, don't tell me the effort with the battery was completely independent of that, so they did get money for the effort. There was no mention to me of a $100 diagnostic fee because of the battery. My assumption is that fee showed up after I told them my battery was under warranty and I did not need to buy a new battery from them for $158.00. I understand their point, but you would assume as a courtesy to me it would of not of been that big of a deal because they are getting reimbursed for parts and labor for the other issue from FCA. And, of course I get into my car and the bottom seat trim piece is just hanging off the seat, despite me telling them it was cracked and couldn't be fixed- got charged $25.00 for that "fix" too. The dishonesty I experienced with them- telling me things were done or fixed that weren't, the incompetency of their technician,s and the lack of taking care of their customers lead me to never recommend them to anyone. I found the service rep to be somewhat cold and customer care was not his priority. More

Amazing Brian Glasper, and Jake Brown went overly out of their way for us. To even go drive the vehicle with the right color to us. This was nothing short of Brian Glasper, and Jake Brown went overly out of their way for us. To even go drive the vehicle with the right color to us. This was nothing short of the best sales experience we have ever been a part of! More

Awesome experience I just purchased my 5th vehicle from this dealership. And all I have to say is that I have yet to have a bad experience. The sales staff, service staf I just purchased my 5th vehicle from this dealership. And all I have to say is that I have yet to have a bad experience. The sales staff, service staff and parts staff always treat me well, and get things done the right way, the best way and the correct way. I have recommended my family and friends here, and they all feel the same way. Customers for life!!! More

Excellent purchasing experience This review is a little late, but I just wanted to say that my wife and I had a good experience with the purchase of our 2019 Jeep Cherokee. Jason Len This review is a little late, but I just wanted to say that my wife and I had a good experience with the purchase of our 2019 Jeep Cherokee. Jason Lenigar worked very hard to get us the payment we wanted. He even called us late Friday night to get the financing information so we wouldn’t have to spend all day Saturday doing paperwork. When we got there Saturday morning our new Jeep was cleaned and ready to go and Jason took us straight to financing and we were done in no time. We purchased our new Jeep in May and have been happy since with it. Thank you again Jason. More