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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,033 Reviews
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7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,033 reviews

January 17, 2012

I love my 2011 Jeep Grand Cherokee and the fact that it was NOT a high pressure sales experience. My Salesman Frank Longo was not only very professional but was in no way pushy which is the main reason I More

by JGORD7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
One, Thanks goodness`
December 29, 2011

I stopped in to look at the 2012 Jeep Grand Cherokee Limited. I met with Tim Sanders and worked with their sales guy Jason Allman. They were knowledgeable, frienfly, and best of all truthful and up fr More

by budpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sanders, Jason Allman, and Clayton Sanders
October 11, 2011

My wife and I were searching for a minivan for our family. We were uncertain whether or not to buy a used one or a new one. We looked at a few used vans and then inquired about a new one because of th More

by dweave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Longo
September 22, 2011

We just purchased a 2012 Jeep Grand Cherokee and love it. We first went to Fred Martin Jeep and took one for a test drive after which the pressure began. Once we left the phone calls and text messages starte More

by mawrnw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Glasper
July 06, 2011

The team (Brian Glasper - my salesman, Tracy Hill, Jin Sterns, Clayton Sanders & Tiffany Leibermann) at Progressive Chrysler, Jeep, Dodge went out of their way to make my car buying experience quick and e More

by Lousson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Glasper, Tracy Hill, Jin Sterns, Clayton Sanders & Tiffany Leibermann
June 23, 2011

I worked with Frank Longo on my purchase of a new Jeep Grand Cherokee 70 anniversary edition. I was looking at purchasing either a Ford, a Chevy, an Acura, Honda, or a Jeep. Not sure which would suit m More

by piercemichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
6
June 06, 2011

I began dealing with Mark Hasler approximately 10 years ago. I have purchased a number of new cars or trucks and each time I have purchased from Mark Hasler. Save for a collector car purchase or two, Mark More

by Joseph Gotchall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hasler
May 13, 2011

We called Progressive Chrysler before we came to the dealership and made an appointment with Frank. He was very friendly right off and treated us with respect. He was willing to go out of his way to mee More

by KenandPatricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Longo Sr.
May 10, 2011

Very long time spent @ dealership, about 5hrs. Our salesman was Montale who was very friendly and patient. The one thing I didn't appreciate was that, in the middle of our negotiations with Montale, t More

by timberwolf01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montale
May 02, 2011

I would never recommend this dealer because I was lied to on a few different things. There was a $500 rebate available that they told me was only for the previous weekend, which was a lie. The person I spoke More

by jeepjeep23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathaniel, Frank Longo, Craig Sanders
May 02, 2011 -

Progressive Chrysler Jeep Dodge Ram responded

jeepjeep23, “We are concerned to hear about your experience. We would like the opportunity to speak with you further regarding this matter in an effort to rectify the situation and prevent similar experiences from happening in the future. Please contact us at your earliest convenience by responding to this message with your contact information. Thank you in advance for your honest feedback. We hope to learn and grow from this review. Hope to speak with you soon. Sincerely, Craig Sanders General Manager

Jul 14, 2011 -

Progressive Chrysler Jeep Dodge Ram responded

At Progressive Chrysler Jeep Dodge we pride ourselves in providing the overall best customer service experience possible. With that said, we were definitely concerned to hear of this customer's less than satisfactory experience and review. We reached out to this particular customer, and we unfortunately unable to make contact to make amends. We would like to publicly thank this reviewer for their honest feedback as we look at all criticism as an opportunity to grow and make us better. We hope to reconcile this matter in the future. Sincerely, Progressive Chrysler Jeep Dodge Ram

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