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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 198 service reviews
May 16, 2026
I cannot say enough good things about the service department at Progressive Dodge Massillon, especially my service advisor Kane. From start to finish, he went completely above and beyond to help me a department at Progressive Dodge Massillon, especially my service advisor Kane. From start to finish, he went completely above and beyond to help me and made a stressful situation so much easier. Kane treated me with honesty, respect, and professionalism the entire time, and you can genuinely tell he cares about his customers. He kept me informed throughout the process, answered every question I had, and made sure everything was handled the right way. Customer service like this is hard to find nowadays. Progressive Dodge is lucky to have someone like Kane on their team. He is absolutely a VIP/GOAT service advisor and deserves serious recognition — honestly Employee of the Year material. If you need service done, ask for Kane. Highly recommend! More
by Bwright2290
Employees Worked With
Kane
May 12, 2026
Aj was very informative, obliging, and accommodating throughout my whole process!! All the repairs done on my vehicle were done properly and orderly!! throughout my whole process!! All the repairs done on my vehicle were done properly and orderly!! More
by Smith.hannah2023
Employees Worked With
Anthony (Aj)
September 19, 2025
We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive. More
by Cegan
Employees Worked With
Service department
August 20, 2025
Recently took my dodge van in for maintenance. Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in the loop every step of the way ! Highly recommend ! More
by Courtneyjean0116
Employees Worked With
Kane
June 10, 2025
Had an emergency situation with a tire on a Saturday morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have me as a customer. More
by mnadel
Employees Worked With
n/a
January 16, 2025
Had an issue with our jeep we purchased from another non jeep dealership in October. Kevin was able to get us in the next day and kept us informed about any problems and issues. Didn’t expect to have what w jeep dealership in October. Kevin was able to get us in the next day and kept us informed about any problems and issues. Didn’t expect to have what we did, but they made repairs in reasonable amount of time and did an excellent job. Thank you Kevin for your help!! More
by River Queen
Employees Worked With
Kevin
December 27, 2024
A big shout out to Kevin service advisor and his team had issue with my jeep got appt. They found issue and solved it .kept in contact with me great service shuttle service was .amazing appreciate had issue with my jeep got appt. They found issue and solved it .kept in contact with me great service shuttle service was .amazing appreciate there people there More
by debrafairc
Employees Worked With
Kevin Elton
