Prosper Ford

Nothing stood out as exceptional It may have something to do with the buyers of domestic v European cars The level of service is completely different do with the buyers of domestic v European cars The level of service is completely different More

Awesome! Best Ford dealership I've ever worked with. Great staff. Great facility. Great service! Fantastic! Best Ford dealership I've ever worked with. Great staff. Great facility. Great service! Fantastic! More

Professional, timely and respectful of my time. Also arranged a ride to and from dealership. Also arranged a ride to and from dealership. More

Received truck after it was in shop for 3 weeks and when I got home I noticed the back license plate was missing, let Kerri know. I ended up finding it in the bed of the truck with no hardware. Had to find I got home I noticed the back license plate was missing, let Kerri know. I ended up finding it in the bed of the truck with no hardware. Had to find HW and put it back on. I Opened the hood and found a bunch of clips missing from the repairs on the hood latch. I take the truck out of town on the highway and truck is not running right when you hit passing gear. Service takes it back and has it another week and when I ask for an update I'm told that tech has adjusted throttle body and needs to do one last test run. This went on for a couple of days and I looked at my ford APP and it showed truck hadn't moved in days. I don't like to be lied to so I asked them to drop it off at Autonation Ford service. Why did the service advisor keep telling me that adjustments are being made and they were not. The work performed notes for the last invoice was that the shop Forman test drove the truck the day I requested it to be moved and said it's because it's an older truck. There was nothing stating that adjustment was made to the throttle body. That's on text! The truck did not perform that way when I dropped it off. Something happened and not sure what. I willl not be returning to this facility. Bottom line reason for the very low score on this survey is due because the bad quality of technical service and being lied to. More

Very good customer service. Very good customer service and had good experience in my first service visit. Very good customer service and had good experience in my first service visit. More

Great experience The dealership was very professional and completed my service efficiently. The dealership was very professional and completed my service efficiently. I will continue to bring my business to completed my service efficiently. The dealership was very professional and completed my service efficiently. I will continue to bring my business to them. Pepper was a pleasure to work with during my visit. More

Friendly and Professional I appreciate the friendly and professional service I received from the dealership. I will continue my business with Prosper Ford! professional service I received from the dealership. I will continue my business with Prosper Ford! More

Amazing. They made every accommodation for my urgent request. I live 1/2 a mile from another Ford dealership, but chose to travel 12 miles to Prosper Ford bec They made every accommodation for my urgent request. I live 1/2 a mile from another Ford dealership, but chose to travel 12 miles to Prosper Ford because of their great service team!! More

Robert and the entire service team is amazing. They listen, and work well together as a team. They actually seem to care about their customers. They listen, and work well together as a team. They actually seem to care about their customers. More

Quick and easy ti work with. Also, an excellent transportation policy. Pepper took the time to properly inform me of all the processes recommended. Also, an excellent transportation policy. Pepper took the time to properly inform me of all the processes recommended. More