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Prosper Ford

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.6
517 Reviews
Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.
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2200 W University Dr

Prosper, TX

75078

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Showing 517 reviews

June 21, 2026

I had an excellent experience working with Robbie Butler in the service department. From start to finish, Robbie was professional, knowledgeable, and genuinely cared about making sure everything was handled More

by dannyhageman
Recommend Dealer
Yes
Employees Worked With
Robbie Butler
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Jun 22, 2026 -

Prosper Ford responded

Thank you for sharing this wonderful feedback! It is truly gratifying to hear that Robbie provided you with such an attentive and professional experience. Keeping customers informed and making the service process feel smooth and stress-free is exactly what we strive for, and it sounds like that was delivered from start to finish.

June 21, 2026

My service advisor. Dylon was fantastic, but the technician could’ve done a better job. More

by James Fife
Recommend Dealer
Yes
Employees Worked With
Dylon (Service)
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Jun 22, 2026 -

Prosper Ford responded

Thank you for sharing your experience with us, James! We are thrilled to hear that Dylon provided you with fantastic service. It is always wonderful to know when a team member goes above and beyond to take care of our customers.

June 21, 2026

The service advisor was excellent, with the limitations of the system available to them. But the system that doesn't have an automatic way to let the service advisor know when/whether all the necessary par More

by JDKRBUY
Recommend Dealer
Yes
Employees Worked With
Pepper
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Jun 22, 2026 -

Prosper Ford responded

We genuinely appreciate your insight regarding the parts availability and scheduling process. Your perspective is the kind of real, constructive feedback that helps businesses like ours identify opportunities to improve the overall customer experience. We hear you, and your suggestion about system improvements for tracking recall parts is both practical and valuable. Thank you again for your continued trust in us, and we look forward to serving you even better in the future.

June 19, 2026

Easy to work with Cody. Smooth getting to and from dealership and my truck was finished quickly More

by Nickcoltparker7
Recommend Dealer
Yes
Employees Worked With
Cody
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Jun 22, 2026 -

Prosper Ford responded

We are elated to hear that your experience was such a smooth and efficient one! It is wonderful to know that the transportation to and from the dealership was convenient and that your truck was completed in a timely manner. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

June 19, 2026

Great experience He was knowledgeable very polite He is a great service advisor That's enough More

by PAMRIDDLE1
Recommend Dealer
Yes
Employees Worked With
Rick
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Jun 22, 2026 -

Prosper Ford responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that you received knowledgeable and polite service from our team. We take great pride in having service advisors who genuinely care about our customers, and your kind words are a testament to that commitment. We appreciate you choosing Prosper Ford and look forward to continuing to provide you with the same level of exceptional service on your future visits!

June 19, 2026

I asked to check a tire because I was getting a notification on my Ford Pass app about a possible slow leak and nothing was done plus no air was put in the tire. More

by demarcoanderson
Recommend Dealer
No
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Jun 22, 2026 -

Prosper Ford responded

We are sorry to hear that you feel this way, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to our Customer Service at servicereviews@prosperford.com so we can look into what happened and work to address your concerns.

June 19, 2026

Pepper's communication was superb throughout the repair and maintenance. Did exactly as he said he would do More

by wpmaggard
Recommend Dealer
Yes
Employees Worked With
Pepper in Service
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Jun 19, 2026 -

Prosper Ford responded

We are glad to hear that your repair and maintenance experience went so smoothly! Clear, reliable communication makes such a difference, and it is wonderful to know that everything was handled exactly as promised. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again!

June 18, 2026

Perfection since the time I got there and the time I left everybody was nice helpful and very informative More

by joseareyano79
Recommend Dealer
Yes
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Jun 19, 2026 -

Prosper Ford responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that your visit was nothing short of perfect from start to finish. We take great pride in having a team that is welcoming, knowledgeable, and genuinely eager to help, and it means a great deal to know that came through during your visit. We look forward to continuing to serve you!

June 18, 2026

Very friendly, very informative just all around good employee! Went out of his way to let me know everything that was being done daily. Very knowledgeable about my vehicle. Thanks More

by vickidraper04
Recommend Dealer
Yes
Employees Worked With
Todd
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Jun 19, 2026 -

Prosper Ford responded

Thank you for your review! We are so glad to hear that your experience was a positive one. It is always wonderful to know that our team is going above and beyond to keep customers informed and ensure they feel confident throughout the entire process. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

June 18, 2026

Very professional, expert knowledge from Tony, and I know he cared about me, not my money. I can tell he has great management backing him. More

by KAW750K
Recommend Dealer
Yes
Employees Worked With
Tony King
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Jun 19, 2026 -

Prosper Ford responded

We are happy to hear that your experience with our team left such a meaningful impression! It is wonderful to know that you felt genuinely cared for throughout the process, and that the expertise and professionalism our team brings truly came through. Thank you for the kind words about our staff and management. We take great pride in building a team that puts people first, and feedback like yours reminds us why that matters. We look forward to welcoming you back whenever you need us!

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