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Prosper Ford

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.6
446 Reviews
Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.
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2200 W University Dr

Prosper, TX

75078

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Showing 446 reviews

March 10, 2026

It was good, I came in for service and was treated very well. He was helpful! More

by missyhope
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 17, 2026 -

Prosper Ford responded

We are overjoyed to hear about your positive service experience with us. Your feedback about receiving helpful assistance and being treated well means so much to our team. We strive to provide excellent customer care during every visit, and it sounds like we achieved that goal for you. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

March 10, 2026

Appointment was easy to schedule. I appreciate the Uber drop off. I thought the tech explained the issue well More

by KEVINBARNETT5506
Recommend Dealer
Yes
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Mar 16, 2026 -

Prosper Ford responded

We are thrilled to hear about your positive experience with us! Making appointment scheduling straightforward is something we work hard to achieve, and it's wonderful to know it was easy for you. The convenience of our Uber drop-off service is designed to make your visit as smooth as possible, so we're pleased this added value to your experience. Our technicians take pride in clearly communicating with customers about their vehicle's needs, and we're glad the explanation you received was helpful and easy to understand. Your feedback reinforces our commitment to providing excellent service at every step of your visit.

March 09, 2026

Indirectly called me a lier and accused me of 'gaming the system' unlike used car salesman i have ethics and morals. That comment he made was my last straw. More

by Mikejcrow
Recommend Dealer
No
Employees Worked With
Cody Miller
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Mar 13, 2026 -

Prosper Ford responded

Thank you for sharing your feedback about this interaction. Our team strives to maintain respectful and professional conversations in every discussion, and we value hearing when an experience does not reflect that goal. Input like this helps us continue improving how we communicate with our customers. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more about your experience.

March 09, 2026

Ashton made the experience fantastic and I will drive the extra distance to go to Prosper Ford instead of the dealership that is closest to me because of her excellent service More

by dexhutchison
Recommend Dealer
Yes
Employees Worked With
Ashton
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Mar 13, 2026 -

Prosper Ford responded

We are ecstatic to hear about your wonderful experience with our team. It means so much to know that the exceptional service you received has earned your loyalty and that you're willing to travel the extra distance to visit us again. Your kind words about our staff member truly highlight the dedication we strive for in serving every customer. We look forward to continuing to provide you with the outstanding service that keeps you coming back.

March 08, 2026

Great service Took care of all my needs and more. Very efficient at what she does I'm a happy customer. More

by MWMORAVEK
Recommend Dealer
Yes
Employees Worked With
Ashton
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Mar 13, 2026 -

Prosper Ford responded

We are glad to hear about your positive experience with our team. Your feedback about receiving excellent service that addressed all your needs means a great deal to us at Prosper Ford. We appreciate you recognizing the efficiency and dedication of our staff member who assisted you. Thank you for choosing us and for taking the time to share your satisfaction as a valued customer.

March 08, 2026

Timely, communicative. Helpful and friendly. Tom did a great job keeping me informed and up-to-date. He also seemed to care about my actual vehicle recommending services th More

by ERIK RULON ROBBINS
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 13, 2026 -

Prosper Ford responded

Thank you for your review! We are grateful to hear about your positive experience with our team's timely communication and helpful approach. It's wonderful to know that you found the service both friendly and informative, with clear updates throughout your visit. We're especially pleased that you felt genuinely cared for, with recommendations focused on helping your vehicle perform well for years to come. Your feedback about receiving thoughtful guidance on maintaining your car's longevity means a great deal to us at Prosper Ford.

March 08, 2026

I dropped my vehicle off for service on 3/5 AM and never received any communication from anyone at Prosper Ford for two entire work days. I had to call and ask for an update on 3/6. During that call I was l More

by steven@sunnydaylandscapes.com
Recommend Dealer
No
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Mar 13, 2026 -

Prosper Ford responded

Thank you for bringing this to our attention. We understand your frustration. Clear communication throughout the service process is essential, and we recognize that your experience fell short of your expectations. Your feedback helps us identify where we can work to improve our communication processes to ensure future customers receive the updates they expect. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your experience further and work towards a resolution.

March 08, 2026

Excellent The service was quick and seamless. Ashton was great and took care of me. More

by DLA
Recommend Dealer
Yes
Employees Worked With
Ashton
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Mar 13, 2026 -

Prosper Ford responded

We are delighted to hear about your wonderful experience with us! Your feedback about the quick and seamless service truly means a lot to our team. We're thrilled that our staff member provided you with such excellent care and made your visit so positive. At Prosper Ford, we strive to deliver outstanding service every time, and it's wonderful to know we achieved that goal for you. Thank you for taking the time to share your experience with others.

March 08, 2026

First time at dealership Came in for oil change Cody walked me through the entire process. The technician found some bad lug nuts & I had that fixed also More

by richardk.hill
Recommend Dealer
Yes
Employees Worked With
Service writer Cody
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Mar 13, 2026 -

Prosper Ford responded

We are overjoyed to hear about your positive first visit with us! It's wonderful that our team member guided you through everything during your oil change service. We're also glad our technician was thorough in identifying the lug nut issue and that we could take care of that repair for you as well. Your trust in choosing Prosper Ford means everything to us, and we look forward to serving you again in the future.

March 07, 2026

Yessel was awesome! Very quick through the entire process. Couldn’t be happier with our new Ford Bronco! More

by afleming75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesell Sira
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Mar 12, 2026 -

Prosper Ford responded

We are pleased to hear about your wonderful experience with your purchase! It sounds like the entire process went smoothly and efficiently, which is exactly what we strive for. Your satisfaction with your new vehicle means everything to us, and we're thrilled that you're so happy with your choice. We truly appreciate you taking the time to share your positive feedback about the quick and seamless service you received.

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