Prosper Ford

Prosper Ford responded

We take your feedback seriously and understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can address these concerns directly.

Prosper Ford responded

We are elated to hear about your positive experience with the service work completed on your vehicle. Your satisfaction with the quality of work performed means everything to us. We understand the inconvenience of having your vehicle in for an extended period, and we appreciate your patience during the repair process. We also recognize your concern about the cleanliness standards, and we're glad our team acknowledged this and offered to make it right during your upcoming service visit. Your feedback helps us maintain the high standards our customers expect, and we look forward to providing you with exceptional service again soon.

Prosper Ford responded

We are overjoyed to hear about your positive experience with us! Your satisfaction with the quick and efficient service for your walk-in oil change means everything to our team. We understand that your time is valuable, and we're pleased we could complete your service promptly while maintaining the quality you deserve. Thank you for choosing Prosper Ford and for taking the time to share your feedback with us.

NANCYFLAVIN responded

This is our second lease with Prosper Ford. Top notch customer service both times. Love my baby blue Bronco! Thank you so much !

Prosper Ford responded

Thank you for taking the time to share your experience with us. We understand that having your truck delayed over the weekend was not ideal, and we truly appreciate your patience during that time. It sounds like Tom provided exceptional communication throughout the process, keeping you informed with every update along the way. Outstanding customer service like this is what we strive for at Prosper Ford, and we're thrilled to hear that Tom exceeded your expectations. Your feedback means the world to us, and we're grateful for customers like you who recognize the dedication our team puts into making every experience as positive as possible.

Prosper Ford responded

We are thrilled to hear about your wonderful experience with our team. It sounds like Tom provided you with exceptional service by being courteous and professional throughout your visit. We understand how challenging it can be when family is away, and we're so glad Tom could accommodate your needs by arranging home delivery for your vehicle. This kind of personalized service reflects our commitment to going above and beyond for our customers. Your feedback about the accommodating nature of our service means a great deal to us at Prosper Ford. We truly appreciate you taking the time to share your positive experience.

Prosper Ford responded

We sincerely value your positive feedback about the exceptional service you experienced. Your kind words about the outstanding customer care and quality workmanship truly mean a lot to our team. We're delighted that our waiting area provided you with a comfortable environment during your visit. It's wonderful to know that you plan to return, and we look forward to serving you again in the future.

Prosper Ford responded

We aim to address all feedback promptly and truly value your thoughts about your experience with us. We're pleased to hear that our team member was able to assist you and provide helpful guidance for resolving your concern. It's wonderful to know that you found the overall service to be great. We are, however, concerned to see that your rating does not meet the 5-star standard that we strive for. We would appreciate the opportunity to discuss your experience and learn how we could have improved. Your feedback helps us understand what's working well and motivates us to continue providing quality assistance to every customer. At your convenience, please reach out to our Customer Service at servicereviews@prosperford.com. We look forward to hearing from you.

Prosper Ford responded

Thank you for taking the time to share your wonderful feedback about your experience. We are thrilled to hear that our team provided you with such efficient and smooth service that went above and beyond what you expected. Your kind words about our professionals mean so much to us, and we truly appreciate you recognizing their dedication to delivering exceptional customer care. It brings us great joy to know that we were able to make your visit such a positive one.

Prosper Ford responded

Thank you for your review and for sharing your wonderful experience with our team. It's fantastic to hear that David provided you with top-notch service during your Bronco purchase and that Cody continues to take excellent care of your vehicle. We're thrilled that you've found both team members to be knowledgeable and professional in their approach. Your feedback about the efficient service and timely manner in which your vehicle is cared for means so much to us. We truly appreciate that Cody keeps you informed about service timeframes - transparency is something we value greatly. Thank you for choosing Prosper Ford, and we look forward to continuing to serve you and your Bronco for years to come.