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Prosper Ford

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.6
446 Reviews
Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.
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2200 W University Dr

Prosper, TX

75078

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Showing 446 reviews

February 23, 2026

Courteous Not more expensive than anyone else. New, clean, close by, eager to help. Enough said More

by DrStan
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Feb 24, 2026 -

Prosper Ford responded

Thank you immensely for sharing your positive experience with us. We're delighted to hear that you found our team helpful and welcoming during your visit. Your recognition of our competitive pricing and clean, convenient location means a great deal to us at Prosper Ford. We take pride in maintaining high standards while providing the courteous service our customers deserve. Your feedback reinforces our commitment to creating a positive experience for everyone who walks through our doors.

February 23, 2026

They were professional, knowledgeable and set the proper expectations. They were great to work with on my vehicle. More

by Carlfb46
Recommend Dealer
Yes
Employees Worked With
'Pepper'
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Feb 24, 2026 -

Prosper Ford responded

We are grateful for your wonderful feedback! It means so much to hear that our team provided the professional and knowledgeable service you deserved. We truly value customers who recognize when we set clear expectations and make the experience smooth. Your positive experience working with us on your vehicle is exactly what we strive for every day. Thank you for choosing Prosper Ford and for taking the time to share your experience with others.

February 23, 2026

Easy process. No complaints. We were given a reasonable estimate of completion of work. It was right on schedule. Everyone was kind. Including the lady with the re More

by Carenann48
Recommend Dealer
Yes
Employees Worked With
Cody, Collin and another gentleman whose name I did not get. And the guys outside servicing the pickup and drop off
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Feb 24, 2026 -

Prosper Ford responded

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that your service process went smoothly and met your expectations. It's fantastic that we provided you with an accurate timeline and delivered exactly when promised. Our team takes great pride in being helpful and courteous throughout every interaction, and we're delighted that this came through during your visit. Your kind words about our staff truly brighten our day. We appreciate your trust and look forward to serving you again in the future!

February 23, 2026

It was great and outstanding I received good insights into the various services offered and how they are delivered. I got a great understanding of what is required of me for different milestones on the m More

by deolly
Recommend Dealer
Yes
Employees Worked With
Pepper M.
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Feb 24, 2026 -

Prosper Ford responded

We are happy to hear that you found our service outstanding and gained valuable insights into our various offerings. It sounds like our team provided you with clear information about our different services and helped you understand the maintenance requirements for your vehicle at different mileage milestones. Your positive feedback about the comprehensive understanding you received means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience with others.

February 22, 2026

It was good. It was good, timely and transparent. I do not like having to meet minimum reply length given I have already responded to the survey More

by barnes.nathan.a
Recommend Dealer
Yes
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Feb 24, 2026 -

Prosper Ford responded

We are thrilled to hear about your positive experience with us. Your feedback about our timely service and transparent approach means a great deal to our team. We understand your point about survey requirements and appreciate you taking the time to share your thoughts despite those constraints. Thank you for choosing Prosper Ford for your automotive needs.

February 22, 2026

Not able to find my plan and took lot time to figure out for care plus the. Adjusted service charge More

by SRINIVAS.KOUDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t know names
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Feb 24, 2026 -

Prosper Ford responded

Your feedback is important to us, and we understand your frustration. Your experience highlights areas where we can improve our processes to make things clearer and more efficient. We would appreciate the opportunity to discuss your concerns. Please contact our Customer Service at servicereviews@prosperford.com so we can better assist you.

February 21, 2026

He booked my appointment, got me a ride quickly and ensured my vehicle was appropriately repaired and returned to me. More

by KEITH.THOMAS62
Recommend Dealer
Yes
Employees Worked With
Pepper Moffit
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Feb 24, 2026 -

Prosper Ford responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team member was able to schedule your service appointment smoothly and arrange transportation for you quickly. It's wonderful to know that your vehicle received the proper repairs it needed and was returned to you in good condition. Your feedback about the seamless service process means a great deal to us at Prosper Ford. We truly appreciate customers like you who take the time to recognize our commitment to providing reliable automotive care and convenient support throughout your visit.

February 21, 2026

Kerri is great Kerri is always great and I appreciate her hard work Very happy More

by MARK.ANDREWS
Recommend Dealer
Yes
Employees Worked With
Kerri
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Feb 24, 2026 -

Prosper Ford responded

Thank you for your review. We truly value your kind words about the exceptional service you received. It means so much to hear that you consistently have positive experiences and that our team member's dedication and hard work make such a difference. Your happiness is what drives us to maintain the high standards you've come to expect. We appreciate your continued trust in Prosper Ford and look forward to serving you again.

February 21, 2026

Jessica in the Service department was very transparent and reliable with communication. Her ability to communicate issues and seek solutions was fantastic. I would definitely work with her and the service More

by Tuttonpa
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 24, 2026 -

Prosper Ford responded

We are thrilled to hear about your outstanding experience with our service team. Your feedback highlighting the transparency and reliability in communication truly means a lot to us. It's wonderful to know that the clear communication about issues and proactive approach to finding solutions made such a positive impact on your visit. We're honored that you would choose to work with our service department again, and we look forward to continuing to provide you with the exceptional service you deserve.

February 21, 2026

Great Service is great but prices are heavy and not competitive for basic repair items More

by cmloper
Recommend Dealer
Yes
Employees Worked With
Pepper
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Feb 24, 2026 -

Prosper Ford responded

We are ecstatic to hear that you found our service to be excellent. Your recognition of our team's dedication means everything to us. We understand your concerns about pricing for basic repair work and genuinely appreciate you bringing this to our attention. We strive to provide transparent value while maintaining the high-quality service standards you experienced. Your feedback helps us continue improving how we serve our customers.

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