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Prosper Ford

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.6
446 Reviews
Our new state-of-the-art Prosper Ford dealership in Prosper, TX, features an extensive range of models, both brand new and certified pre-owned, ranging from Electric cars and two-door coupes to full-size trucks and SUVs, like the Ford F-150, Maverick, Escape, Mach-E, and many more! Our sales staff takes great pride in providing an excellent overall customer service experience to our current and prospective clientele.
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2200 W University Dr

Prosper, TX

75078

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Showing 446 reviews

February 14, 2026

It's good dealership Good dealership finance team is very fast. Fixed door module on my truck like they said they would when I dropped it off I gave the guy few other issues I noticed while test driving truc More

by dnt062013
Recommend Dealer
Yes
Employees Worked With
Don't remember I dropped truck off on Monday to fix door module and lock that got fix they did not fix passenger mirror or the power sliding mirror mirrors do not slide in our out when pushing button
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Feb 17, 2026 -

Prosper Ford responded

We are absolutely thrilled to hear about your positive experience! Your feedback about our finance team working quickly means so much to us, and we're glad we could take care of the door module repair as promised when you brought your truck in. We understand your disappointment about the additional concerns that weren't addressed during your visit, and we truly value you bringing this to our attention. Your experience helps us continue improving our service, and we appreciate you taking the time to share both the positives and areas where we can do better.

February 14, 2026

I've been very impressed with Prosper Ford! I've been kept up to date anytime my vehicles have been brought in for repairs. More

by JOEALTOM74
Recommend Dealer
Yes
Employees Worked With
Tony King
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Feb 17, 2026 -

Prosper Ford responded

Your positive experience means everything to us at Prosper Ford! We're thrilled to hear that our communication has impressed you throughout your vehicle repair visits. Keeping our customers informed every step of the way is something we take great pride in, and it's wonderful to know this approach has made such a positive impact on your experience with us. Thank you for taking the time to share your feedback - it truly motivates our entire team to continue delivering the quality service you deserve.

February 13, 2026

As always great customer service As always great customer service, they treat you like family More

by hernandez.pedro79
Recommend Dealer
Yes
Employees Worked With
Susana
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Feb 13, 2026 -

Prosper Ford responded

Thank you for your wonderful feedback! We are truly grateful that you consistently experience excellent service with us. It means everything to hear that our team makes you feel like part of the family. Your loyalty and trust inspire us to continue delivering the caring, personal attention that makes every visit special. We look forward to serving you again soon.

February 13, 2026

They listened! They worked hard to earn business. They were just incredible from start to finish. More

by deerhunter61
Recommend Dealer
Yes
Employees Worked With
Sales Person: Jonathan, NC Mgr: Jesse
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Feb 13, 2026 -

Prosper Ford responded

We are thrilled to hear about your wonderful experience with our team. Your feedback about how we worked hard to earn your business truly means the world to us. Knowing that we provided incredible service from beginning to end reinforces our commitment to listening to our customers and delivering exceptional experiences. Thank you for taking the time to share your positive thoughts - it motivates our entire team to continue providing the same outstanding level of service to every customer who walks through our doors.

February 12, 2026

Extremely unprofessional almost argumentative about a repair they failed to fix right the first time. He then questioned what I had stated and made comments about the status of the vehicle after the firs More

by dca67
Recommend Dealer
No
Employees Worked With
Tony or Anthony
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Feb 13, 2026 -

Prosper Ford responded

Your feedback is invaluable to us and we understand your frustration. What you've described is far from the level of service that we strive to provide. Please reach out to our Customer Service at servicereviews@prosperford.com so we can address these concerns directly and work toward a resolution.

February 12, 2026

Nice customer service. Had a mix up with pricing but Tom got it all straightened out. More

by vwfritz
Recommend Dealer
Yes
Employees Worked With
Tim
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Feb 13, 2026 -

Prosper Ford responded

We are delighted to hear about your positive experience with our customer service team. It's wonderful that despite the initial pricing confusion, everything was resolved effectively for you. We truly value customers like you who recognize our commitment to making things right. Your feedback about the quality service you received means a great deal to us at Prosper Ford.

February 12, 2026

Smooth Great customers service. Smooth process. My car wasnt in the shop for too long More

by TEMI3082
Recommend Dealer
Yes
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Feb 13, 2026 -

Prosper Ford responded

We are thrilled to hear about your positive experience with our service team. It's wonderful to know that you found the process efficient and that we were able to minimize your vehicle's time in service. Your feedback about the quality customer service means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care in the future.

February 12, 2026

Very professional, courteous, and knowledgeable I was greeted right away by time when I walked in the door he was able to help me in a timely manner as well as booked a Uber for me. I was able to get my More

by Pierce2619
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 13, 2026 -

Prosper Ford responded

We sincerely value your wonderful feedback about your recent service experience. It's heartwarming to hear that our team provided you with professional and courteous assistance from the moment you arrived. We're pleased that we could help you efficiently and arrange transportation while your vehicle was being serviced. Getting your car back to you quickly while also keeping you informed about future maintenance needs reflects our commitment to comprehensive customer care. Your recognition of our knowledgeable approach means a great deal to us at Prosper Ford.

February 12, 2026

Great communication and customer service. Khodi and Shannon were both amazing at their jobs. Not once was I left in the dark about my car. More

by Jrey1227
Recommend Dealer
Yes
Employees Worked With
Khodi and Shannon
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Feb 13, 2026 -

Prosper Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team provided excellent communication and support throughout your visit. It's wonderful to know that Khodi and Shannon delivered outstanding service and kept you well-informed about your vehicle every step of the way. Your feedback about staying informed and receiving quality customer care means a great deal to us at Prosper Ford. We truly appreciate customers like you who take the time to recognize our team's dedication to providing exceptional service.

February 12, 2026

Great customer service and did a great job on my Bronco Cody helped with all my needs with my Bronco and getting a loaner car while it was being worked on. More

by JKANDERS021
Recommend Dealer
Yes
Employees Worked With
Cody
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Feb 13, 2026 -

Prosper Ford responded

We are grateful for your wonderful feedback about your Bronco service experience. It's heartwarming to hear that you received excellent customer service and quality work on your vehicle. We understand how important it is to have seamless support throughout the entire process, including assistance with transportation needs. Your positive experience reflects our commitment to taking care of every detail for our customers. Thank you for choosing Prosper Ford and for taking the time to share your experience.

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