Pueblo Dodge Chrysler Jeep RAM

Easy and stress free purchaser deal better than I exspected friendly sales staff 3 purchase from this dealer exspected friendly sales staff 3 purchase from this dealer More

Brought my 2021 jeep for 930 appointment warranty repairs. If I waited was told it would be 2 hours. Also told if I lived within 10 miles I could catch their shuttle, I'm 20 miles out. Called at 130 repairs. If I waited was told it would be 2 hours. Also told if I lived within 10 miles I could catch their shuttle, I'm 20 miles out. Called at 130 for update informed it would be another hour. At 315 when I arrived to pick up vehicle was told still not done please wait in the waiting room. I am new to Colorado from Florida where the jeep was purchased. In the waiting area is posted the jeep wave perks for new purchases which includes a loaner vehicle for service work. Being unaware of this benifit of my jeep purchase, my wife drove 40 miles to pick me up and 40 miles to drop me off when in reality I should have been offered a loaner. Asked about this I was told I needed to ask for the loaner. Why the 930 appointment? 6 hours wait for an warranty repair that if I had waited was a two hour job. Again I did not purchase from this dealership I relocated to the area. I'm concerned this fact may have played a part in my vehicles delay in being serviced. Pointing out these failures I was informed I was, after ten years of service drive manager, the rudest customer she had ever dealt with and further, if I took my jeep to any other jeep dealer I would be back because their service was way worse than Pueblo's. More

Terrible service on our first experience at Pueblo Jeep. Made an appointment to get a tire sensor and new key FOB 3 week prior to bringing the Jeep in. Service department got all of the needed info includ Made an appointment to get a tire sensor and new key FOB 3 week prior to bringing the Jeep in. Service department got all of the needed info included the VIN number. We we arrived for the appointment we were told they did not have any of the parts and do not check if they have the parts when an appointment is made. What is the reason for making the appointment if they do not order the parts to make the repair. Wasted a morning to get nothing repaired. Very poor service! More

Had an appointment today 9/16/21 for my 2018 ram 3500 to have trans and nav reprogramed made the appointment over 2 wks ago and even got a reminder call from a real person yesterday as reminder. Drive 1hr 1 have trans and nav reprogramed made the appointment over 2 wks ago and even got a reminder call from a real person yesterday as reminder. Drive 1hr 15 min to get there only to find out the tech is off until Monday. Service writer said he tried to call me but were already out of cell coverage but there was no voice message at all. They have now LOST my business. We also have a 2016 Jeep Grand Cherokee we bought there and have always taken both vehicles there for everything. Not anymore for sales or service. By the way will be looking for new jeep next year somewhere else. More

Got caught in the lot looking around. George wrote a deal and we just couldn't come together on. We were leaving and he caught us and offered to run it different to be closer to what we were needing. He call and we just couldn't come together on. We were leaving and he caught us and offered to run it different to be closer to what we were needing. He called us back in and we signed papers on the new deal. We insured the truck and waited on finance. They claimed the system went down so we would have to sign the next day. Looking now I believe that was a lie. The next morning as we're cleaning out our trades he casks and says the deal was structured wrong so we would have to go back to the original way he wrote it and asked us to come in and sign on it. I believe it was a con the whole time and a simple trick to get is in on his original deal. Bad practice. Avoid their scams. This is the second time I've been treated poorly here and I will not return. I sold cars for 3 years at a lot 30 minutes west of here. I would never dream of doing this to a customer and I know exactly what he was trying to do. I do not recommend them at all. More

This dealership failed to have attention to detail they sold me a new 2020 charger without the license plate mount attached claimed they needed to order the hardware which supposedly took 3 weeks to get th sold me a new 2020 charger without the license plate mount attached claimed they needed to order the hardware which supposedly took 3 weeks to get then when I brought them the car they ask me for the hardware which they should’ve already had they ended up using the two screws meant for the plate they halved assed practically everything and it’s clear they don’t care because this is my 3rd review I’m leaving you guys pulled one over on this veteran hope you’re proud of the business you have built I know I’d be disappointed if a I was the owner of this place More

New Fiat Customer, first visit Tuesday, April 21, 2020 UPDATE TO ORIGINAL REVIEW:. Visited dealership again, today I did not have to wait, everyone was wearing a mask and they sho Tuesday, April 21, 2020 UPDATE TO ORIGINAL REVIEW:. Visited dealership again, today I did not have to wait, everyone was wearing a mask and they showed me that my coolant was in deed OK. (when I looked, the "overflow" reservoir looked empty) I learned that it was supposed to be. The "malfunction" light was checked and reset. May or may not come on again. It had nothing to do with the coolant, as I assumed on Friday. All said, I've updated my rating to a three. Going forward dealership needs to wear masks, and KEEP things clean and safe. Pay closer attention to people who make an appointment relative to the Express Lane. ORIGINAL REVIEW: I phoned on Wednesday and explained to service attendant, Leslie that I had a 2012 Fiat and because of Covit-19 I could not drive to Larry H Miller in Denver, where I usually get service. I needed an oil change but more importantly, I needed more coolant, I was nearly out! I explained that I also needed a new cap for my washer fluid. She said she would order and I made an APPOINTMENT for 11:00 a.m.on Friday. I arrived and no one knew about my apt. in the Express Lane. They sent me inside to find Leslie, she lead me out again to service. (let the door swing in my face).. I was wearing a mask; I saw one other customer and one sales person wearing a mask. While I waited outside I watched at least 25 people come and go - no masks. I thought the governor said they should be used! If I wear a mask, it protects YOU. IF YOU do not wear a mask - I'm NOT PROTECTED. YOUR FRONT LINE PEOPLE DEALING WITH THE PUBLIC NEED TO WEAR MASKS!! After I waited nearly two hours for my oil change (who needs an appointment) I paid $92.00 and left. On the way home, the "malfunction light" came on. When I got home I popped the hood and to my surprise and amazement NO COOLANT HAD BEEN ADDED. I called and Colin was gone and the guy I talked to said he had four people ahead of me and they closed at 5:00. Now I'm no expert, but I believe it would take only minutes to add coolant. As good customer service, I believe they should have taken care of it. I now have to make another trip. May I state if it weren't for this coolant business, I would have waited for Covit-19 restrictions to pass and gone to Denver! For me this was an essential need. More

I really have to say that overall Pueblo Dodge did a I really have to say that overall Pueblo Dodge did a great job for us. Our salesman was top notch he did a great job. I filled out the E-mail survey, I really have to say that overall Pueblo Dodge did a great job for us. Our salesman was top notch he did a great job. I filled out the E-mail survey, and i don't believe I gave them the true survey they deserve. I retract the hole on line survey. I give Pueblo Dodge 10's all across the board. Thank You so much for all your hard work. We were there for a long time because they worked real hard to get us the deal we needed to fit our needs. We are VERY GREAT FULL. Thank You Pueblo Dodge Sales Team. I did not see Troys name down their on the list 5 Stars to Troy also. Thank Guys. More

Liars and very rude and very unprofessional. They wont stop sending me letters in the mail to buy a car I no longer own. I've asked time and time again to be taken off their list but never happens. They d stop sending me letters in the mail to buy a car I no longer own. I've asked time and time again to be taken off their list but never happens. They dont do it and they will hang up on me mid conversation like ALEX the sales manager did today when I asked him. More