Tuesday, April 21, 2020 UPDATE TO ORIGINAL REVIEW:. Visited dealership again, today I did not have to wait, everyone was wearing a mask and they showed me that my coolant was in deed OK.
(when I looked, the "overflow" reservoir looked empty) I learned that it was supposed to be. The "malfunction" light was checked and reset. May or may not come on again. It had nothing to do with the coolant, as I assumed on Friday.
All said, I've updated my rating to a three. Going forward dealership needs to wear masks, and KEEP
things clean and safe. Pay closer attention to people who make an appointment relative to the Express Lane.
I phoned on Wednesday and explained to service attendant, Leslie that I had a 2012 Fiat and because of Covit-19 I could not drive to Larry H Miller in Denver, where I usually get service. I needed an oil change but more importantly, I needed more coolant, I was nearly out!
I explained that I also needed a new cap for my washer fluid. She said she would order and I made an APPOINTMENT for 11:00 a.m.on Friday. I arrived and no one knew about my apt. in the Express Lane. They sent me inside to find Leslie, she lead me out again to service. (let the door swing in my face)..
I was wearing a mask; I saw one other customer and one sales person wearing a mask. While I
waited outside I watched at least 25 people come and go - no masks. I thought the governor said they should be used! If I wear a mask, it protects YOU. IF YOU do not wear a mask - I'm NOT PROTECTED. YOUR FRONT LINE PEOPLE DEALING WITH THE PUBLIC NEED TO WEAR MASKS!!
After I waited nearly two hours for my oil change (who needs an appointment) I paid $92.00 and
On the way home, the "malfunction light" came on. When I got home I popped the hood and to my surprise and amazement NO COOLANT HAD BEEN ADDED.
I called and Colin was gone and the guy I talked to said he had four people ahead of me and they closed at 5:00.
Now I'm no expert, but I believe it would take only minutes to add coolant. As good customer service, I believe they should have taken care of it.
I now have to make another trip. May I state if it weren't for this coolant business, I would have waited for Covit-19 restrictions to pass and gone to Denver! For me this was an essential need.